voco St. John's Solihull by IHG

The room was spotless and the free water was really nice. There was a Christmas party on the Saturday and that did keep us awake as it was very loud

The rooms are nice and the toilets. Staff were nice. The only reason I can’t give 5 starts is because there was a party happening on the night we arrived. It was very loud and we couldn’t sleep until it stopped at midnight.

The room and staff were good. The communal areas were a litte dated, but overall good hotel.

Great location for the town. Rooms were clean and comfortable. Staff were all very friendly and helpful.

Our check-in was understaffed and took a very long time. The one staff member handled the influx very professionally and saved the day. Unfortunately the jacuzzi was out of order in the leisure complex but over all a pleasant stay

Not a brilliant stay. Very, very long wait at check in with the explanation ‘everyone arrived at once’ — funny that when it’s the start of check-in! Breakfast a little disorganised and long wait for requested fried eggs, lukewarm coffee and pale bacon with congealed fat. Staff very polite and friendly which is always lovely. Parking stressful in packed car park.

The hotel is in a very convenient location, within walking distance of several shops and restaurants, which made it easy to find anything I needed during my stay. The room itself was spacious and comfortable, offering plenty of space to relax. However, I found the hotel amenities to be quite limited compared to what I expected. While the basics were provided, there weren’t many additional facilities or services that usually enhance the overall experience. On a positive note, the breakfast was enjoyable with a good variety of options. Still, I was disappointed with the parking charges. For the price of the stay, I feel that parking should have been included. Overall, it was a decent stay, but a few improvements could make it much better. If the amenities were expanded and parking included, the experience would be significantly improved.

Staff are all amazing.

Inside the bath there was an ugly looking mark. It looked like something like an insect or poop. I tried to run run water over it. It did not come off. When I went inside the bath to take a shower. I saw it was a rust mark. The whole of the bath was worn out. In a very unsafe condition. I mention to the receptionist that I am shocked. It is an area really cleaned. Do the motel not care about public safety. A hotel bathroom should not look like this I

My room was clean and comfortable. The staff were very courteous and welcoming.

Clean room. Friendly staff.

Great place

The room was clean and tidy. It was a very peaceful stay

The stay was excellent,very handy stop over for NEC, staff were great and the breakfast was plentiful, we had bed breakfast and evening meal but my only gripe was the £17 each we had been allocated for use in the restaurant/bar area we weren’t allowed to buy alcoholic drinks with it so basically waved goodbye to £34 as we had already booked elsewhere to eat out

We agreed with thenhotel.to get a full refund as there was a rave next door and we didn't get any sleep, once the rave finished they had a party in the hallway and know one stopped it ..hotel have agreed to give us our money back

Everything was brilliant

Wonderful overnight stay for my sons 17th birthday. Room was lovely very clean with various tea, coffe and hot chocolate sachets with kettle in the room. Iron, ironing board and hairdryer in the room. Shower was amazing with lovely shampoo conditioner and bodywash available. Comfy beds and pillows. Staff were lovely. Lucy receptionist was amazing. I had a birthday banner and balloons for my sons birthday on the sunday. Lucy stayed after her shift and set these up in the restaurant reserved a table for breakfast for us. Above and beyond customer service. Breakfast was amazing with huge amounts of choice. We were late up in the morning and should have checked out by 11am. I asked if we could extend the room as my son needed to shower, no problem. Pool was lovely. Definitely would go vack.

Nice breakfast buffet with Full English options. Fresh juices, cereals, yogurts and pastries

Good condition room, morning staff were lovely the man in room service was polite food was great however the man on the desk when we checked in was very abrupt and unhelpful

Great value. Very clean and spacious rooms

Nice hotel, good for a short stay

Nice room but missing a mini bar fridge.

Fresh & clean, comfortable bed, peaceful sleep

Rooms small, food average quality

Brief stay but comfortable

Hotel clean & in good condition, room spotless and comfortable check in very friendly and efficient( checked in an hour early and parking complimentary).We were on the breakfast & evening meal included,evening meal was 3 course with several choices per course, we had french onion soup and spicy breaded prawns (both of which were delicious)and we both chose a spicy jamaican pizza which was enormous and I dont think I have ever had as much topping on a pizza neither of us could finish it and we couldnt manage dessert!.breakfast was really good too.The pool was good and a really nice temperature too!.All the staff we encountered in every department, reception, pool, bar, restaurant and housekeeping were all brilliant. Its a long time since I have stayed in a hotel where I could not fault anything.We were also impressed with Solihull and the area around the hotel.

Bed sheets was dirty, carpets was stained with bright red stains in 2 rooms. Was told it was red wine but not sure. Staff was very rude and tried to accuse us of having 4 people in a 1 double room. Apparently they seen it on cctv but nothing and no apologies given and no compensation given or offered.

Nice hotel, nice room. Functional business type hotel. Paid £25 extra for the privelege of parking and bringing our dog with us (nothing provided for the dog and she didn't create any extra cleaning at all!!) Feel its just a hidden extra to bump the price up a bit more! Pool and jacuzzi were very heavily chlorinated to the point it was difficult to breathe and our eyes are still sore the next day.

Only spent one night town centre not far few bars and restaurants hotel room clean tidy reception quick easy all good

Avoid room 251. It’s next to vents / air on / plant room and very noisy. We complained but as the hotel was full, they could solo ate a different room.

My room was very clean and comfortable with a good variety of teas and coffee. There was a hair dryer, iron and ironing board and a safe if required. The hotel overall was spotless, or meals were fantastic, the braised beef was the best I've ever eaten! Staff were polite and extremely helpful. I would stay here again in a flash. Thank you

Room spotless, staff can't do enough for you. Helpful, polite always smiling. The food was absolutely amazing. Definitely stay here again. Thank you