voco St. Johns Solihull by IHG

Beautiful hotel. Great location

Friday evening 11 pm told to be quiet in bar only us in 8 of a group

It was a lovely hotel but bit shabby at the cheaper end

Beautiful property

Nice and spacious

Bed was slightly uncomfortable and there wasn’t any soap to use in the shower. Had to get some from the soap next to the sink instead

Clean, comfortable rooms. Lovely bar/dining area and good access to leisure facilities. This hotel is also perfectly positioned for access to the town centre.

At check out, I requested an invoice and was repeatedly told by the receptionist that this would not be possible and that this was 'why she hated 3rd party bookings'. I was informed that if the hotel printed me an invoice, this would only show the transactions between the hotel and booking.com, and would not be reflective of the customer price. While there I tried to access an invoice via the booking.com app, which instructs you to speak directly to the hotel, this was met with some more dismissive comments and eventually I gave up. On checking further reviews after leaving the hotel, I see that this is not an unusual occurrence and I will be escalating this via the IHG group as the hotel are legally obligated to provide this on request. I would suggest that if the hotel have such an issue with 3rd party booking agents, they perhaps shouldn't use them! I travel for business regularly and commonly use booking.com, I have never encountered this issue at any other hotels.