City Garden Ghent





7.6Good
(387 Ratings)
"The location and the staff."
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Top-tier experienceA high end property in this area
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Located in Ghent and with Gent-Sint-Pieters Train Station reachable within 2.1 miles, City Garden Ghent provides concierge services, non-smoking rooms, a shared lounge, free WiFi and a bar.
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(387 Ratings)
"The location and the staff."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
Great location, the place is beautifully designed, and the rooms are lovely. But there was a problem.
I don't know if it's always like this, but on the day I stayed there, the room had a very strong smell of rat droppings. It was as if rats lived there. Sleeping was awful because of the bad smell. Aside from the bad smell, I liked the place.
4.0 / 10.0
Cheap but expensive to stay there. You are paying for Ghent city centre not the accommodation
Price
9.0 / 10.0
Size and cleanliness of room.
The breakfast selection was not the best quality of items. There was also no cloche covering anything, so winter guests were freely coughing and sneezing over the meats, cheeses and breads. Suggest the hotel adds some covers over the buffet plates for hygiene.
1.0 / 10.0
location
bed, lack of rugs, no door between toilet and main room, zero soundproofing, some weird noise from toilet, cold floor, zero windows (like in a cave)
9.0 / 10.0
Local supermarket had plenty of sandwiche and pastry options
No issues
5.0 / 10.0
The wifi availability inside the rooms could be better. Poor strength resulting in call dropouts
9.0 / 10.0
Great location in the city center, friendly staff and modern facilities.
8.0 / 10.0
We had the suite which was excellent
Breakfast was ok
9.0 / 10.0
Spotless clean.
Comfortable beds.
Good Location.
The overall experience was good but here are some points that need to be improved.
1)lack of signs:it is difficult to find the hotel due to lack of signs.also its very hard to find the room because there are no signs of room numbers.
2)we were in room 617 and there was no door for the toilet and also the walls were short so it is not comfortable to use the toilet although it was very well settled.
I know that not all the rooms have this problem.
10.0 / 10.0
The location and the staff.
9.0 / 10.0
The location was excellent, close to the city centre and a grocery store a few doors down the road.
There was nothing we didn't like.
10.0 / 10.0
i liked everything(staff,amazing room) it was amazing trip
6.0 / 10.0
Great location
Rooms were very motel like .. hospital like floors .. not part of main hotel and you had to cross the road to get breakfast . Breakfast was at predetermined booked times but even so very crowded
5.0 / 10.0
petfect location. Clean facilities. Tasty breakfast with wide selection.
1) City Garden turned out to be a separate building of Hotel de Flandre. It took a while to figure out how to check in cause I found myself at a closed gate without any guidance or signs what to do. Check in instructions arrived 1 day late.
2) I was in my room when a couple walked in. Front desk gave them my already occupied room.
3) Breakfast logistics - super inconvenient layout, small space and can be crowded with no place to sit or no food to eat cause the staff is super slow cleaning the tables and refilling trays. They are not pro-actively checking if smth has run out, only when a tray is empty for a while and/or somebody points it out to them, they would refill.
4) I booked late checkout via their system. Housekeeping showed up before the time and insisted I check out. when I explained that I have late checkout they still came back before the time and insisted again that they need to clean the room. at front desk they tried to charge more for it cause they did not see my pre-booking in their system.
To summarize - the hotel could be really nice but all those service failures made the stay a lot less pleasant than it could have been.
1.0 / 10.0
the room
1. the manager of the hotel and the hotel management was really terrible, which made my stay not pleasant. first of all, we booked our breakfast at 9 in the morning and when we got there there was nowhere to seat. No one to help us and we have to go around and beg people to tell us what to do.
also, the manager did not tell us in advance that our rooms were not in the hotel itself but in the city garden which is a different building. we were confused when we got to the city garden not knowing what to do.
also, when I wanted to go to the airport I asked the hotel manager about the way to go there. she gave me the “WRONG” advice. she told me my journey by taxi to the Flixbus station would be 15€, which at the end I had to pay 25€ for 10 min travel by taxi. when I called her and asked for taking care of it, she said I helped you get the Flixbus ticket. As if I had to be thankful because it’s not something hotel managers should do. I mean you are there to help the guests right?? so I paid literally more than my flight ticket for a taxi because of her mistake.
I really am annoyed and my trip to Gent could have been a very pleasant one if I had chosen a better hotel.
8.0 / 10.0
Nice location, easy for tourist things.
Room is basic but no complaints
Room was a bit dark.
6.0 / 10.0
location good breakfast good
the air conditioning system outside my room (624) sounded like a lorry with the engine running you should try an engineering sollution like an acoustic shield i did not sleep well
7.0 / 10.0
Very good location.
No door between a room and bathroom, only part of wall od separating room and bathroom. Very loud heating.
9.0 / 10.0
the location is great. the room is nice and well equiped
we book a double room for 2. our bed was not queen size but combined of 2 single mattresses. i would prefer queen size bed
7.0 / 10.0
Excellent location in the city center. Very clean and up to date furniture.
We collected our keys at Hotel de Flandres and then we did a 2 min walk to get into the City Garden. The doors of the rooms open directly to the "garden". The problem is that from the street there is no access control, meaning that anyone can get into the garden. In one of the nights, when we got to the City Garden one person was sleeping on the garden benches. And clearly he wasn't a guest. We felt that the city garden is more like a motel than an hotel.
Another point is that the ceiling is painted black. As there's little light reflection and not many lights the room felt dark.
It was quiet cold outside during our stay and to keep the room warm the AC was on most of the time. The only problem is that the AC was quiet noisy.
9.0 / 10.0
Good location, clean room and excellent breakfast.
Nothing.
9.0 / 10.0
The location in the city center was perfect for me.
The reception is at very near Hotel de Flandre, but it is not indicated anywhere when you are at the place.
There was no shampoo (was not refilled) in my room.
10.0 / 10.0
Lovely staff
9.0 / 10.0
Fantastic location and the garden rooms were lovely.
8.0 / 10.0
Location
It was diffucult to find (city Garden Hotel was in booking confirmation, but it was mention nowhere in the street). The issuing of invoice to company caused problem.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at City Garden Ghent. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is City Garden Ghent pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at City Garden Ghent?
We found 17 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, air conditioning, and non-smoking.
