Bergamo INN 21
Top rated by guests





8.8Excellent
(3,104 Ratings)
"All"
Verified guestDon't miss out! Price and availability may change
4-Star Bed & Breakfast
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Bergamo INN 21 enjoys a location in Bergamo, 1.8 miles from Accademia Carrara and 2.1 miles from Gewiss Stadium. The property is around a 18-minute walk from Cappella Colleoni, 0.9 miles from Church of Santa Maria Maggiore, and 3.
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.8Excellent
(3,104 Ratings)
"All"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Very good location
Having to check in by a screen. I had 2 rooms was very complicated fortunately was with people who were used to technology
9.0 / 10.0
The accommodation is in a very good location. We entered the room through an automatic check-in method that was quite easy and simple. The bed was absolutely comfortable and there was a huge TV.
Although there was a coffee maker, there were no two coffee capsules, while in the bathroom there were only shower gels. There were also no slippers.
10.0 / 10.0
All
All
9.0 / 10.0
The room was really nice for that price, everything looked new and pretty.
There are no rugs in the room, only tiles, and we didn’t get any slippers so it was kinda cold. As well as the air conditioning was set to a certain program and it wasn’t so worm (january)
9.0 / 10.0
Great location, big and clean room. Easy access. Would definitely use again.
10.0 / 10.0
Location, clean and comfortable accomodation. All information valuable to stay
10.0 / 10.0
Everything ! the room and the location was perfect!
7.0 / 10.0
Location
No contact from concierge and no facility for luggage storage to leave bags for few hours
1.0 / 10.0
This place does not deserve to be call INN. In essence, these are rooms made available through your platform. We saw no staff in the property, the services offered are very poor and the check-in process was very complicated. The WIFI network in the facilities was weak and the check-in system responded very slowly. It took us 45 minutes to check in online. We heard that other guests performing their check-in experienced similar problems.
10.0 / 10.0
Beautiful room, we stayed in the suite and wished we had found this place earlier during our holiday. The room was so spacious and clean with one of the most comfortable beds we have ever slept on. Location was perfect with plenty of places to eat and drink right on the doorstep.
10.0 / 10.0
Nice modern interior, clean & spacious
N/A
8.0 / 10.0
Perfect location, nice and modern, very quiet
No iron
10.0 / 10.0
Amazing new apartment. Very comforrabme Bed and location was Just Perfect in the City Center. We appreciate All The restaurants and bars nearby even managed to have morning Coffee and Breakfast Because there is a small Coffee down There Open from 7am
We just struggled with checkin.My Battery died Before I checked The PIN code to acces The accommodation so we called to the accommodation and It was Allmost Impossible to understand What The Lady is saying. The quality of the Call was very poor but at the end We have managed to charge phone and access the building.
4.0 / 10.0
Location is good. But the owner blocked the pin code to open the door by himself even the PIN Code was sent to my email earlier. I stayed with my baggage at the street for more an hour trying to contact the owner remotely. BAD EXPERIENCE.
But the owner blocked the pin code to open the door by himself even the PIN Code was sent to my email earlier.. I stayed with my baggage at the street for more an hour trying to contact the owner remotely. BAD EXPERIENCE.
6.0 / 10.0
Decor. A/C. Location
No staff around so couldn't be flexible at all coming a little early and leaving luggage there. Also it was a lot of messages to figure out check-in and scanning your ID yourself. Very not personal. I didn't realise when I booked. Also there system got hacked when I was there and I got a lot of spam messages with links to pay urgently, not the best. Also our room had a window that looked out to the hallway - so no privacy with window or curtains open.
10.0 / 10.0
Everything was just perfect!
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9.0 / 10.0
It had everything we needed
It was a bit of a chore to get into the building but once I messaged the host they guided me
9.0 / 10.0
Location, design ambiance , great shops restaurants and bars nearby- lovely city
Electronic pass could be more glitch free
6.0 / 10.0
Location
Poor staff support. Broken light in bathroom reported just after check-in and no one did nothing about it.
9.0 / 10.0
Overall excellent!
We could not enter for about an hour, no way to communicate with the host, after an hour of calling they finally started helping people! Their electronic system of entering rooms was down.
8.0 / 10.0
amazing interior design, loved the staffless system when it worked. Didn't feel like they cheaped out on interior decisions, great location.
two issues:
1. getting a pin to work to open the door since there was no staff on site. But got help through whatsapp and all was fixed.
2. the noise insulation in the room was appaling. It felt as if there's no wall at all. We could hear clearly every argument the other couple had between each other and every word when their phone was on speakerphone mode. Luckily they went separate ways and woman left, so we could have a quite night. It was really weird to have such a beautiful room with luxury fixtures and not put any effort in sound insulation. You really need to look into it because it does taint the experience quite a bit.
8.0 / 10.0
Great location and rooms
10.0 / 10.0
Beautiful hotel, extremely clean, amazing location!
Everything was perfect!
9.0 / 10.0
Decor
10.0 / 10.0
Very nice rooms, great location.
It is in the city center so you need to park in the garage (additional cost). Bathroom was nit very clean.
10.0 / 10.0
Beautiful and stylish, charming and historical, perfect renovation with blend of old and new.
Nothing to dislike.
10.0 / 10.0
Everything was very clean and comfortable and the position is perfect. We’ll surely come back!
10.0 / 10.0
Excellent location. Very central attractive quarter of Bergamo. Beautiful with a varied choice of bars and restaurants.
9.0 / 10.0
In almost all the aspects a wonderful hotel and a wonderful stay. As you are so good, I think you merit an honest reply of how to improve yourselves even more. I noticed two things: 1) if you stay in bed longer at until around 10.00 you will have no hot water in the shower - apparently all used up. Maybe bigger boiler would help the hotel? 2) The shower cubicle has a miss in the overall high cleaning level; outside and inside of the cubicle has the dirt built in - a thorough cleaning now and then would improve the state of the cleanliness. Though I must stress that all over it was a perfectly clean hotel. A dedicated place for the suitcases for those clients who do not fit your check-in and out hours would be a nice gesture.
Keep it up and all the best with your hospitality services :-)
Thank you very much for an overall a wonderful stay :-).
Asta
10.0 / 10.0
The location is really beautiful. It is situated within walking distance from the train station, the self check-in is very easy and the impact when entering, is amazing, as you are encountered by a huge light the shape of a moon.
The room is impressive, very clean, elegant and it was really warm, even though it was winter.
The area in which it's situated it's very lively, with lots of bars and restaurants around it. However, the hotel is very silent and there is no noise coming in because the rooms are situated on the inside part of the building.
7.0 / 10.0
Nice and modern room right in the heart of Bergamo Bassa. Nice bathroom with decent sized walk-in shower.
The room is quite small, and unfortunately it was not completely clean upon arrival. It seemed like it had been cleaned a while ago as dust had settled on the open cabinet.
The self checkin was not straightforward; I did not receive the link to the check-in form as it was removed in the Emails through booking.com.
The hotel did not answer messages, neither through booking.com nor direct Emails. The phone was not answered twice when trying to call from a german mobile; a call from an italian mobile was snswered immediately.
9.0 / 10.0
Great place to stay in center of Bergamo. Clean. Easy checkin and check out. Parking garage nearby.
Nothing to complain
10.0 / 10.0
Amazing! Everything on the point. Super central location. Very safe and clean.
8.0 / 10.0
Beautiful hotel and location
No hot water in the shower. I wrote the owners to receive a partial refund but got no answer. Everything is done virtually, so very difficult to get their attention for issues.
Update 24 Nov 23 - the property contacted me and offered some remuneration for the lack of hot water. I have updated this review.
6.0 / 10.0
There was no breakfast. The beds we’re ok.
Could have supplied basic cutlery, at least two glasses or cups for drinking- not only one-time plastic. A wine or a beer opener would have been nice.
3.0 / 10.0
Nice Rooms, good beds, good sound insulation
The online check in is a huge pain, with all the document uploads. Really annoying.
To the room: Our bathroom didnt have hot water in the morning and it smelled very bad from the pipes. Our calls about this were simply not answered (around 10 AM to their “24/7” hotline)
Later with the reception lady, who s there only some hours per day, we got another room which was fine.
7.0 / 10.0
Excellent room - huge double bed (not 2 singles together like in most of Italy). Powerful shower, good aircon and a coffee pod machine and water in the room. Quiet and comfortable. Location not bad - 15 minutes walk from the stations and 15 minutes walk the other way to old town.
Disliked the online checkin - having to scan in passports and pay online was difficult when travelling about. Would prefer a manned reception in the hotel (there is a desk). It is not "for my safety" but money saving. While there was a quick response to an email about the access code not coming, it caused extra stress.
Also no-where to store bags on checkout other than entrance hall that anyone can access. But good cheap lockers available at the bus station.
9.0 / 10.0
The location is easy to see, nice large bed, a modern tv and the room was clean.
Maybe a phone number for a taxi , we found difficult to find a taxi(super hard)
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this bed and breakfast has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this bed and breakfast?
Parking is not specified as an available amenity at Bergamo INN 21. For more information, we encourage you to contact the property about where to park.
Is there a pool at this bed and breakfast?
We didn’t find pool listed as an amenity for this bed and breakfast. It may be worth double checking if a pool is important for your stay.
Is Bergamo INN 21 pet friendly?
Yes! This bed and breakfast is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Bergamo INN 21?
We found 14 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
