Holiday Inn Express - Offenburg by IHG

Great location, a short walk into town. Station nearby but no noise. Lovely breakfast and friendly staff

Room air-conditioning stubbornly refused to stay where It was set and reverted to its 21c default.

Generous rooms good breakfast

I like that it was less than 10 mins walk to the train station. Everyone was nice and professional. We were allowed to store our backpacks before check in and even after check out which was so convenient for us since we did day trips at Triberg and Gengenbach. Breakfast spread was also great. Also close to Kaufland in case you need some grocery.

Nothing really.

Basic hotel with many rooms and spacious sitting area.

We were part of a group of 8 people in total, and when 2 of us had a car break down and arrived a day after because of that, not only we did not get any refund for the night we missed (after we provided the proof of road assistance), but we had to pay an even higher price to book the next night. Their argument was that we canceled too late and they could not sell our room to another client, but that is untrue because the hotel was not full, so they really did not lose any money from us arriving a day after because of our car incident. They were obviously not obliged to offer us any refund, but it would be much appreciated if they made an effort to make a little discount for us on the second night, or at least offer us the room in the original price and not more. Even offering us the parking ticket (10 EUR per night) for free, or any other little thing, would be a nice gesture. The breakfast is very basic and slow. I think they do not offer trays on purpose, so that people are discouraged to get too much from the buffet, but that makes people go back and forth several times and waiting in the queue every time. Also, there are not enough tables to sit. I cannot imagine how worse it would be if the hotel was full, which was not the case when we were there.