Pendry Chicago

Hotel was fantastic!! The staff? Exceptional! I will be going back in a heart beat.

Michigan Ave is quite noisy on Friday and Saturday evening. Not quite the Hotel's fault but it is a very busy area.

Central Chicago, very walkable to all our destinations

In-room information

It’s in a fantastic location and easy to get to loads of other places within a short amount of time. The staff were very helpful and they have a fantastic concierge that knew everything and I’m very sure if he didn’t know it, it wasn’t worth knowing.

Location Cleanliness Friendly and helpful staff

Our room has a strange smell ..

I had a beautiful, comfortable room that was very clean and had all the amenities I needed. Room service was quick and the fitness centre was well stocked.

Elevators could be slow at times.

Small rooms. Not worth the money.

Staff seemed to be too busy to pay attention.

I was able to walk around in please 🙏🏾. We enjoyed the Soul feeling .

We enjoyed everything 🙌 ❤️

The location was great. We had no issues walking almost everywhere. The building itself is incredibly beautiful with rich history. It was designed to look like a champagne bottle, and the top is even made out of real gold!

We feel mislead. This hotel certainly DID NOT feel like a two MICHELIN Key hotel. 1) "Included breakfast" is a lie. It's a breakfast "credit" we received of $60. According to my booking reservation, "Breakfast is included in the final price". No - it's not, you only get $60 and must pay beyond that. Our first breakfast (two cappuccinos, croissant egg sandwich, and pancakes) was $63. There goes our "included breakfast", after only one meal! 2) The hotel room was subpar for a "two MICHELIN Key" hotel. We originally booked a City King, but were offered a discounted upgrade to a tower suite, which we happily took. The room just had so many little issues. For instance: - The front door would not close by itself, you had to really pull on it. And the bathroom door wouldn't latch at all. You could shut it, but the mechanism wouldn't engage (and you couldn't lock it). - The closet light would intermittently not work, which was annoying because it contained the only full body mirror. - The clothing steamer was on its last legs. There was metal debris within the water reservoir, and the steamer itself sounded like a helicopter when running. - The bathroom light automatically turns off after a bit. So, while taking a shower, all of a sudden the lights turned off! - A few other small things but not enough space here to write about. 3) House keeping turned on a 6am alarm TWICE on our alarm clock. We were sleeping and all of a sudden we get jump scared by a loud alarm clock! Easy mistake to happen, because all you have to do is press the button on the top once. After that I checked each night and saw they engaged the alarm once more. Good thing I caught it. 4) The elevators were horrendous. It appeared that only 1/3 were working. The lobby would get filled with people waiting up to 5 minutes or more. In short, I don't believe these things are acceptable for a "two MICHELIN Key"...

Only the location

We had been there for two nights and we could not sleep at all. The constant noise from the street can be heard as if there were opened windows. Even more their condition itself was so noisy.

Location and cleanliness

-

What didn’t we like about the property?! The building and all the amenities were beautiful. The cafe, restaurants, lounge, bars, all just perfect. The rooms were quiet and comfortable and oh so clean! The concierge, front desk and the valet were so welcoming and helpful! The complimentary car was the perfect added touch. We would 100% stay here again and recommend it to everyone. It’s located in the perfect spot and so close to everything! I could go on and on…

There’s nothing we didn’t like. Oh, the espresso machine in the room if I HaD to pick something haha.

Location

Not worth the money and not up to the Pendry brand (compared to DC, NY and Baltimore)

Location, style, food

Very noisy in downtown and being an old building, the walls and windows don’t give you much protection from the 24/7 buzz.

Walk to everything

Pricey

Beautiful property but not everyone drinks coffee so very disappointed not to have a kettle or teabags in the room

We loved everything!

N/A

Gym facilities under construction and not well maintained. Card access for using the elevators to other floors made things annoying at times.

Everything was absolutely perfect.

Unfortunately, I cannot make reservations to dine at the rooftop because it was fully booked.

Great location at the foot of the Magnificent Mile. Amazing beautiful building. Up-scale property vibe with awesome scent, uber-friendly and helpful staff. Nice dining options - from lobby bar and rooftop cocktail lounge.

Elevators took just a bit too long as only a few go to the main set of floors (others go to only top floors and rooftop lounge). Upgrade suite was not as large as expected and separate seating area was small-ish. No bathtub in bathroom.

Stunning building, location, staff Limited but very nice breakfast menu if not in room dining Limited but excellent bar menu

like this Hotel, great location, staff

Maybe they can be more attentive at the front desk

Location

Overpriced for what it was.

Great room, very comfortable, friendly staff

Incidental charges not detailed in booking, poor room service, restaurants and bar

The staff in the hotel were friendly, courteous, and attentive, the facilities were comfortable and convenient, and guestroom was clean. As well, we enjoyed the breakfast in the restaurant downstairs.

Everything about this hotel is amazing. So beautifully decorated. It has so much character. All the staff are wonderful too. The location is unbelievable.

Nothing

Architecture of the building

Small counter space in the bathroom and no drawers. Dresser space also small in the bedroom

x

double charge ripoff for room service that hotel disputed with cc compay. BEWARE they do this everyone there.

Great location; great rooms and beds. Wonderful service.

Perfect

Liked everything