The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Top rated by guests





8.8Excellent
(82 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Overlooking iconic Lake Michigan, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is located in the heart of downtown and offers unparalleled amenities and services, including on-site restaurants with a rooftop terrace, a state-of-the-ar.
Business facilities
Concierge services
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Fireplace
Safe
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.8Excellent
(82 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Everything
Everything
10.0 / 10.0
Big room, big bathroom, welcome cookies, free bottled water, tea and coffee at reception level for free in the morning till 9:30am.
No coffee machine and water Boiler in room, no “do not disturb” signs for door, we created our own, in order not to be woken up by room service.
10.0 / 10.0
Property was beautiful! Very clean. Great views and excellent location.
5.0 / 10.0
Location
Room not clean , staff not helpful, coffee service in lobby empty both days even early, room not ready for over an hour and no notification
10.0 / 10.0
Great location! Breakfast was a nice surprise.
The door to our room was sticky and hard to open/close
6.0 / 10.0
Location
This is marketed as a luxury property. This is just a Marriott. Not worth the price.
8.0 / 10.0
Fantastic, safe location for a mother and teen daughter travelling, dining out, and shopping. Would recommend this property to other female travellers.
The public areas were not well maintained (there was a blood stain on one of the chairs and the restrooms smellled very bad) which was a surprise given the cost.
4.0 / 10.0
The location…
The food service.
10.0 / 10.0
Staff was super friendly & helpful.
9.0 / 10.0
Convent location, easy affordable parking, stylish room, clean, quiet, friendly staff
View for “city view” room wasn’t particularly pleasing, but this had little impact on what was overall a very positive stay
9.0 / 10.0
clean, nice close to River and good restaurants
everything was good
10.0 / 10.0
Very pleasant
Nothing
10.0 / 10.0
The breakfast was delicious and filling. The location was convenient for the things we wanted to do downtown. I will definitely be returning. The complementary popcorn and bottled water was a plus!
The hotel was amazing, clean, and conveniently located. There was nothing that I didn't like about my stay.
9.0 / 10.0
Location, cleanliness, rooftop ambiance in the day & night.
Hostess was not friendly, not even smiling. Menu choices for breakfast(no pancakes) & dinner(slim pickings)
9.0 / 10.0
The location of the hotel for us and our anniversary dinner was excellent and walkable for us, which was essential, since we did not have in/out parking privileges. Our breakfast was delicious and delivered according to our specifications/requests.
N/A
10.0 / 10.0
The Gwen was great. I absolutely loved that there was a shopping mall connected to the hotel. We didn't have to go outside. All the sites were within walking distance.
We had reservations for upstairs at the Gwen but we could not go on the terrace because of rain😢
8.0 / 10.0
Location, Staff, rooms
No Coffee Machine or Water Boiler for tea .
10.0 / 10.0
We booked the Gwen after we saw it had won a Conde Nast award and we were not disappointed. The rooms were big, comfortable, there was enough light, huge bathroom.... the lobby/bar area is great and buzzing and staff was really friendly. We would happily come back.
4.0 / 10.0
clean elegant
no swimming pool
10.0 / 10.0
Nice location. Clean, modern and comfortable. We have stayed here multiple times and would stay again.
No complaints.
5.0 / 10.0
Paid to use the rooftop lounge. Disappointed it was on floor 4. Not advertised appropriately. Requested fire pit area in advance. It was broken. We had to ask three times before anyone even explained why they could not light it. Asked about getting a drink to the room. It was at 12 after room service ended. We were told it was not possible. Not even offered waters. Poor customer service in general.
See above
5.0 / 10.0
AC didn’t work
Portable fan didn’t work
Hard to get someone to come up
It was our anniversary and they didn’t do anything
8.0 / 10.0
easy access, fun bar, comfy rooms, great location
I wish I’d know the room would look down inside the hotel I would have paid more for an outside view room. every time the AC turned off and on it sounded like a fire door opening and closing, very frustrating when trying to sleep
10.0 / 10.0
First room we had no..second room YES! WHEN USING booking ALWAYS call..they do not always book you the right room..
I enjoyed this hotel very much.. I usually stay at the 5 star hotels while in town BUT this is a beautiful hotel and just as nice! I will come back!
10.0 / 10.0
Breakfast was DELICIOUS! We really loved the waffles.
The room was very comfortable and cozy. I enjoyed the city view.
The rooftop was a whole vibe! We loved it. That’s where we took really nice pictures for my daughter’s birthday. I would LOVE to stay again in the summertime.
5.0 / 10.0
No pool or hot tub. Was told I’d get a balcony with the room but wasn’t true
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
We found 23 amenities for this rental. This includes business facilities, concierge services, free parking, air conditioning, and non-smoking.
