The Coal Exchange Hotel

7.8Good

(4,979 Ratings)

"Fantastic building located handily for both Cardiff Bay and City Centre"

Verified guest

Don't miss out! Price and availability may change

7.8 / 10.0

Good(4,979 Ratings)

Hotel in Cardiff

3-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Located in Cardiff and within 1.2 miles of Motorpoint Arena Cardiff, The Coal Exchange Hotel has a bar, non-smoking rooms, and free WiFi throughout the property. This 3-star hotel offers luggage storage space. The hotel features family rooms.

Amenities at The Coal Exchange Hotel

Business facilities

Free WiFi/internet

Non-smoking

Heating

Wheelchair accessible

Bar

WiFi/Internet

Family friendly

Smoking allowed

Safe

Toilet with grab rails

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.5 mi

Available Rooms

$$$$

7.8Good

(4,979 Ratings)

"Fantastic building located handily for both Cardiff Bay and City Centre"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(4,979 Ratings)

Hotel in Cardiff

3-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.5 mi

Available Rooms

About this hotel

Amenities

Business facilities

Free WiFi/internet

Non-smoking

Heating

Wheelchair accessible

Bar

WiFi/Internet

Family friendly

Smoking allowed

Safe

Toilet with grab rails

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

7.8 / 10.0

Good(4,979 Ratings)

100% verified reviews

8.0 / 10.0

Yeah good but a bit of a upgrade may sell it more

It was in a good location, the staff where very nice👍

I would not say I didn't like the property, but I think it needs a wee bit of money sent on it 👍

10.0 / 10.0

Accommodating staff, great location and brilliant breakfast

Fantastic building located handily for both Cardiff Bay and City Centre

Nothing, it was great

10.0 / 10.0

Amazing

Location was amazing Parking was really close Bath is a nice bonus

2.0 / 10.0

Lovely hotel however take very warm clothing.

The rooms were amazing, very clean and spacious. Comfy beds.

It was absolutely freezing, no radiators in the room or heaters. There was hardly any hot water. We had to boil the kettle multiple times to fill the bath to make it just about hot.

3.0 / 10.0

Don’t bother. Stay in a Premier Inn.

Place definitely looks better in photos than it does when you’re there!

Dirty room which was very dusty, bags of litter left in the hallways, awful noise coming from the bathroom all night and generally poor. TV didn’t work. Room was warm with a knackered fan, and multiple attempts to contact anyone since has been unsuccessful!

7.0 / 10.0

Enjoyed my stay and would ask for the same room

The room was well heated due to a plug in radiator with the building being so old and hard to maintain economically through conventional heating system. The bathroom was kitted out with quite new furniture including a fab whirlpool effect bath. All our linen was fab and sleep quality of bed was A1.

Ample breakfast of well cooked food but, not kept warm and toaster was out of service.

2.0 / 10.0

Disappointed and would like money back!

Location.

The room was freezing cold with only a small heater which gave off no heat. Wasn’t clean and the bath jacuzzi brought up wood and bits of sticks very disappointed. You could also hear absolutely everything so didn’t sleep at all!

1.0 / 10.0

Spoiled 40th bday weekend by cold room and very room and unhelpful staff.

The hotel is beautiful and impressive

The room 208 that we had was freezing cold. We spoke with the receptionist and we asked to have another room. They advised that there are plenty of rooms available but first to try with a heater. They also advised that the hotel doesnt have any heating or air conditioning as it is too old. The booking.com description states HEATING.When we returned after almost 3 hours the room was still very cold even with 2 heaters! But when we did speak with receptionist again they were very room and said " Well unfortunately we dont have any other rooms available " and made us leave. We , 2 ladies, were left alone, in a new city, in the rain with no hotel room and not knowing where to go. The hotel staff were rude, not helpful and did lie to us. Please do not use this hotel. It is a beautiful place but the service and treatment you get it is less than 0

7.0 / 10.0

Very convenient for millennium centre and Bay.

Lovely building, architectural brilliant

There was no heating in the building, although there were portable heaters but they were just plonked in the middle of the room, if this is a permanent situation then it would be better to have a place designated place for them and to have them switched on at check-in.

10.0 / 10.0

A nice relaxing time in Cardiff bay

I love staying at this hotel it’s one of my favourites. I love everything about it especially the spa bath!

7.0 / 10.0

In the whole a lovely hotel. Really friendly staff. Great location

Beautiful building. Fantastic location. Interior enchanting.

Hot water didn’t really get hot so bath was very cold. Fitted mattress protector was not very fitting and the sheet was small so spent significant amount of time on bare mattress.

10.0 / 10.0

Lovely relaxing atay !! Room was superb and the bath was amazing !!

Beautiful hotel

8.0 / 10.0

Overnight stay for Christmas shopping trip ,, search

Great location, walking distance to Mermaid Quay. Parking around 5 min in multi storey. Beautiful historic building Friendly staff Great breakfast, lots of choice including GF bread. Comfortable bed and pillows

No phone to reception, to ask a question so had to walk down two flights. Water not that hot, when I asked staff following a walk down, the answer was that room was in old part of building, just run water it should get warmer. Cool shower had, but bathroom was large, with lovely towels. Couldn't use jacuzzi bath as it was have been a cold bath. No mirror in bathroom. No TV remote in room couldn't face another trek downstairs so waited until we went out to ask. Remote was in room on return. Fire alarm went off at 6.40am then all quiet, no one said what to do. Very early start as couldn't go back to sleep.

8.0 / 10.0

A lovely room with a comfortable bed

The room was very large with the most comfortable beds

The hot water was only warm

8.0 / 10.0

Absolutely loved my stay and the history surrounding this beautiful hotel. Made to feel so welcomed by staff and can’t w

The staff were super friendly, made you feel welcomed straight away. The spa bath in the bedroom is amazing.

The room could have been a bit cleaner.

4.0 / 10.0

Wasn't completely bad, but could of been better

Hotel was lovely, rooms were nice and clean and staff was very friendl

We arrived for a wedding, we was sent to the wrong room not just once but twice, the 1st room we was sent to was occupied with people in there which left us quite embarrassed, 2nd room we was sent to we was met by the cleaner still cleaning it, 3rd time lucky we was sent to a lovely spacious room with comfy beds, the jacuzzi didnt work so we was left disappointed as this our friends who stayed with us had a great experience

9.0 / 10.0

Super historic building

Magnificent period building, very grand and full of atmosphere. Great breakfast included Special price made it exceptional value

Lighting in bedroom too dim

9.0 / 10.0

Comfortable and Quirky stay in the bay

A lovely unique hotel in the Bay Area. Each room is quite unique. A great breakfast.

If the only option is a huge powerful overhead shower, a shower cap would be really appreciated. Still. It’s nice to have a huge powerful shower!

7.0 / 10.0

Lovely building but could do so much better with communication

Lovely building full of character

No soap in the bathroom - no info in room -?no knowledge that evening meals/Sunday lunch served - reception staff need to advertise this - really missing a trick as we are out twice on a 3 day stay when we would have probably eaten in the hotel if we had known - also tried to get charged twice for breakfast when it was confirmed when we arrived that breakfast was included finally website needs updating still says breakfast served till 11am at weekend when it actually ends at 1030 so missed breakfast first morning still a bottle of wine was sent to our room and when we did eat the Sunday lunch was lovely

8.0 / 10.0

Great stay staff were great

The ambience

A little cold in the communal areas

10.0 / 10.0

Amazing value for money - great room and lovely breakfast, we stayed on a Sunday night and it was less than £70 for 2 pe

Lots of character! Massive bedrooms, amazing bathroom with a large spa type bath.

Nothing.

10.0 / 10.0

Fabulous hotel in a brilliant location for cardiff bay

Such a quirky room. Beautifully decorated and the bed was very comfy. The jacuzzi was a surprising bonus

Room was a tad compact

9.0 / 10.0

Amazing breakfast perfectly cooked and like home made. Lovely staff and fantastic building.

Very quirky! Bit creepy at first but grew on us. Very well maintained, clean and a refreshing change from all the big chains. Obviously a lot of thought gone into the decor and maintenance of this historic building.

Our room was huge and therefore a bit chilly - but a portable radiator was in the room to help boost the temperature/ and it did the trick. The one drawback was lack of parking on site.

1.0 / 10.0

Poor Late Reception staff and unresponsive complaint system

Location and room fine

Customer service appalling and my complaint in writing to the Manager has not been replied to. A shame as I have stayed here many times before but I will not be again until my complaint is taken seriously. How can a member of staff walk into a room at 11pm when the resident is naked and then not answer the complaint when asked???

10.0 / 10.0

It’s a beautiful building with lovely rooms and the staff were very friendly and helpful. Breakfast was really nice too

It’s a beautiful building

7.0 / 10.0

Yes lovely night at the bay seeing Jason Byrne comedian ,comfy bed .

Good breakfast,friendly staff bacon 🥓 divine

Phone to speak to reception and toiletries in bathroom,windows in room need replacing .

10.0 / 10.0

Beautiful hotel and lovely staff

Very comfortable, lovely staff Great location

Nothing to say

10.0 / 10.0

Amazing place oldie worldie

Beautiful old building haunted too lol not far from venue

Plug socket not working on one side for kettle as needed two with kettle and for heater with it being cold

10.0 / 10.0

Lovely hotel and amazing staff

Lovely hotel amazing staff

Everything was amazing

4.0 / 10.0

Cold and dingey

Was lovely , comfortable bed

The water was cold in the bathroom , no hot water The lights didn’t work it was very dark and dingy And the building room was very cold Wasn’t the best experience

8.0 / 10.0

Mixed bag, but the comfy bed , good breakfast and good price means i would stay again.

Bed was very comfy, great bath. Very friendly breakfast staff in particular. Breakfast hot and fresh. Lovely big windows you can actually open, relatively quiet location fir the area regarding street noise. Interesting building.

If I had wanted to watch tv, it was 3 metres up the wall! Room a little chilly on arrival but heater soon warmed it up. The place feels a bit odd, a bit like a big event just finished, or is about to be set up. You feel a bit like you're not sure if you can explore the hotel or not. Corridors are dark with poor sound insulation on ground floor . Some really ugly old fashioned doors let down the historic interior

4.0 / 10.0

Will not be returning

There was no hot water in our room. We were offered the use of another room on the other side of the hotel to shower! The tv in the room didn’t work. Reception didn’t offer any apologies. The room was cold. The bathroom floor was rocky and the grouting was stained really dirty in front of the sink.

3.0 / 10.0

Terrible

Beautiful building

Mould on walls damp no heating not clean

8.0 / 10.0

A wonderful stay but shower could be better.

The wonderful building was absolutely huge and spectacular! The room was lovely. Had air con, a plug in radiator and a fan .. so ready for every eventuality!

The shower took about 10 mins for hot water to come through, and then it was just about warm enough to have a quick shower!

2.0 / 10.0

Hugely disappointing

Nothing.

I’ve been coming here for meals for years and always appreciated the food, so when my home heating broke, I thought an overnight stay would be a comforting treat. Sadly, it was anything but. The room, communal areas, and facilities were all in desperate need of a deep clean. Even the towels felt neglected. The entire atmosphere was gloomy, made worse by poor lighting throughout the property. Breakfast starting at 7:30 AM on weekdays is a huge let down so I cannot comment on that—especially for business travellers who need an earlier start. We had to switch rooms due to the loud noise outside, and since there was no phone in the original room, I had to use my mobile to contact reception. After relocating upstairs, we were so drained we finally fell asleep. This experience was far below the standard I expected from a place that calls itself a "boutique hotel." They need to rethink who they’re catering to. I won’t be returning, and I can’t recommend it to others.

7.0 / 10.0

Good value but if with heavy luggage ask for a ground floor room

Breakfast was ok. The usual powdered scambled eggs; the rest good.

Using the elevator was an exercise in navigation

9.0 / 10.0

Lovely historic hotel by Cardiff Bay

Well sized room (triple) with dated but impressive furniture. Very spacious bath, with the highlight being the huge hot tub, a great surprise! Also had Sunday lunch at Aura, the restaurant on premise, and was extremely pleased with the quality of the food and the attentive service. The dining options in Cardiff Bay are also plentiful and within a few minutes walking distance.

The mattress was very soft and not very comfortable, needed a bit more structure. Would have appreciated a queen size instead of double, as there was plenty of room to fit that in. Also, one of the nightstand lamps wasn't working at all. Small hiccups, overall a nice experience.

9.0 / 10.0

Brilliant, interesting, convenient and great mid-week value for money.

There are some very beautiful rooms in the hotel - the large conference room, like much of the hotel has wood panelling and ornamentation. it even has a balcony all the way around the room. Added to that it was the site of the signing of the world's first ever £Million cheque. The staff were happy to talk about the hotel's history. It is also comfortable and well positioned for the theatre / Opera house and Cardiff Bay. No more than a two minute walk from The Big plaza and Mermaid Quay.

7.0 / 10.0

Was pleasant and convenient for our stay

I liked the character of the property staff on reception were polite and helpful

The decor looked tired, the extractor in the toilet did not work, noisy doors slamming at night

10.0 / 10.0

Great place highly recommend

Was lovely

Really nice and clean

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Coal Exchange Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Coal Exchange Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Coal Exchange Hotel?

We found 17 amenities for this rental. This includes business facilities, free wifi/internet, non-smoking, heating, and wheelchair accessible.

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8.3 / 10.0

Excellent(676 Ratings)

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4star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Bar · Balcony/Terrace

Nestled in Cardiff, this Hotel is perfect for your next vacation. Enjoy Copthorne Hotel Cardiff-Caerdydd's top-rated amenities, including Free Parking, Pets allowed and Bar, and more.

The Coal Exchange Hotel

Hotel in Cardiff

Reasons to book

About this hotel

Amenities at The Coal Exchange Hotel

Map of Cardiff

Nearby attractions

Available Rooms

Hotel in Cardiff

Reasons to book

Map of Cardiff

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Coal Exchange Hotel pet friendly?

What amenities are available at The Coal Exchange Hotel?

Explore similar stays in Cardiff

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