The Parkgate Hotel
Top rated by guests





8.7Excellent
(3,752 Ratings)
"Central location, charming building, nicely decorated, friendly staff, easy check in."
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4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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In a prime location in the center of Cardiff, The Parkgate Hotel provides air-conditioned rooms, a fitness center, free WiFi and a terrace. This 4-star hotel offers room service and a 24-hour front desk. Guests can use a bar.
Business facilities
Free WiFi/internet
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Sauna
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.7Excellent
(3,752 Ratings)
"Central location, charming building, nicely decorated, friendly staff, easy check in."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
Room layout was not very good as no internal windows in the lounge as as there were no nets curtains in the bedroom we had to keep curtains closed as an office block opposite, felt like a mole the entire time we were there. Bar and restaurant food good but staff and service was very poor. Had to wait 2 hours for them to clean away food from table even though the bar was empty. Restaurant food was exellent but again service was very poor. Ordered an £90 bottle of wine which was not poured and no water ofered. Service was very waetherspoons.
No provacy from office block opposite in the bedroom and no windows in the lounge and had to keep all of the main lights on.
Service in the bar and restaurant was very very poor, but the food was excellent.
7.0 / 10.0
Good location and nice modern rooms
The use of the spa at an additional cost of £32 is not acceptable.. this should have been made clear at the time of booking.. park plaza and Hilton spa use is inclusive.. I would not have booked this hotel had I known in advance
10.0 / 10.0
Central location, charming building, nicely decorated, friendly staff, easy check in.
Nothing
10.0 / 10.0
The fact that I met Robert plant at the hotel
Good steak
Good bread and butter pudding.
HVAC system never warms the room in all hotels.
The room was cold.
7.0 / 10.0
Very clean and helpful staff. Very effecient and welcoming
The noise from the nightclubs and pubs during early hours of the morning
9.0 / 10.0
Service and facilities normally experienced on Park Lane Hotels
No moans
10.0 / 10.0
Clean, very attentive, great location, good price.
9.0 / 10.0
Very clean and lovely staff. Great live music.
The lift was not working and the parking is expensive as the hotel does do parking you need to park in the local parking areas which was £60 for 24 hrs.
9.0 / 10.0
All of it, partner used the Spa and massage was “the best shes had” location is great around everything. The hotel is just very luxurious without being pretentious. Bar was great also! Beds very comfortable rooms were also great and checked in early.
Absolutely nothing.
10.0 / 10.0
Gorgeous building, very welcoming entrance. Room was exceptionally comfortable & clean, with good facilities. Reception staff were wonderful. A lovely luxury city hotel in a great location.
Nothing...all perfect.
10.0 / 10.0
Excellent location, good atmosphere, helpful staff.
10.0 / 10.0
Words cannot explain how well we were again treated by the staff . Polite , professional.and most important a smile on their faces just happy to go the extra mile .
Everything was brilliant
10.0 / 10.0
Superb location, fabulous food snd staff were extremely courteous and helpful
10.0 / 10.0
Good quality breakfast with a great selection
5.0 / 10.0
Location great for rugby, bar and bar staff ok.
Room view was non existent for a deluxe room, no decent coffee machine. Was given a room for disabled people!!! Spa and breakfast whooping extra fee!
Cost of spa and breakfast not included in deluxe rooms. No view
7.0 / 10.0
Great location and nicely appointed room. Cold night and not enough heating in bathrooms. Twin room on the smaller side.
Breakfast buffet was limited - similar but not as good as most Premier Inns
9.0 / 10.0
Great location. Fab breakfast. Quiet. Lovely staff.
Very expensive drinks at bar
10.0 / 10.0
Nice, clean, modern, convenient
None
10.0 / 10.0
Absolutely stunning, clean, breakfast was amazing and the room was incredible (and I got upgraded!)
Check out took a little time
10.0 / 10.0
Beautiful and had everything I needed
10.0 / 10.0
Breakfast was brilliant - everything you could possibly want and option to choose from a la carte. The staff were welcoming and friendly
Slight observation, the bathroom was lovely and spacious - but the one radiator didn't really heat it up. Not really a problem
10.0 / 10.0
Beautifully designed and extremely comfortable.
Cleaning cart left in the corridor.
10.0 / 10.0
Great location! Clean with great facilities and nice staff
7.0 / 10.0
The hotel is in a fabulous location.
Room was very well decorated and felt fresh and new.
Bed was incredibly comfortable!
Aircon was good and pretty quiet
All Staff were lovely
For a superior room, the view was a bit naff. Just a back alley.
Bathroom gets VERY cold
TV not a smart tv so no streaming option.
For superior room, I think a Bath would have been a nice addition, But the walk in shower was great
8.0 / 10.0
The hotel was great and staff were lovely.
The spa was £40 each which I thought was a bit expensive for what you get but it was still lovely and glad we did it!!!
10.0 / 10.0
Everything
9.0 / 10.0
Rooms and breakfast lovely
No parking
8.0 / 10.0
Very attentive staff and the place was spotlessly clean! Breakfast was probably the best I’ve ever had from a hotel buffet
In short, it was absolutely nothing to do with them or in their control but got woke up way earlier than I wanted to be by a building alarm across the street, they even called the people to sort it!
10.0 / 10.0
The location is great, close to the train station and a short walk from concert venue. The room was very smart, clean and comfortable. Breakfast was tasty although it seemed quite squashed in the restaurant.
Too many tables squashed into the breakfast room
10.0 / 10.0
The large space,speedy room service, friendly staff
No windows in the room could be opened
10.0 / 10.0
Clean , friendly and welcoming was always ways of contacting and had great communication before arriving days before about road closures by the hotel during our stay
That we wasn’t there for long enough 😓
8.0 / 10.0
Great location and beautiful entrance
Little bit pricey for what it was.
8.0 / 10.0
It was my first stay here, and it’s absolutely beautiful and so well located in the centre of Cardiff.
Staff on reception were really helpful when needed and did everything possible to make the stay good.
On arrival, my room wasn’t at all clean.
Hair in shower & bathroom, and un-hoovered floor with stains on carpet.
For a highly rated hotel, I was really disappointed about this … however the team on reception made it right without hesitation.
10.0 / 10.0
wonderful has normal, will call back again
nothing
10.0 / 10.0
Very clean breakfast buffet is amazing really enjoyed
The view wasn’t great for the money
10.0 / 10.0
The facilities were very clean, spacious and had everything we needed
There was not anything we didn’t like but some suggestions the floorboards were very squeaky when you walked on them and we were worried that the people below could hear it
8.0 / 10.0
liked the breakfast and location. Have had bigger rooms for less money with you in the past however and did pay for an upgrade.
Having to pay extra to have access to the pool
8.0 / 10.0
We had the pleasure of dining at The Sorting Room, and it was nothing short of superb. From the moment we arrived, the atmosphere struck the perfect balance between stylish and welcoming — but it was the food that truly stole the show. Every dish was beautifully presented and packed with flavour, clearly crafted with care and attention to detail. It’s rare to find a menu where each course feels like a highlight, but this was one of those occasions.
Equally impressive was the service. Our waitress was absolutely fantastic — warm, attentive, and genuinely invested in making our evening special. She struck that ideal balance of professionalism and friendliness.
While our overall experience at the hotel was very pleasant, our stay in room 519 fell short of expectations in a couple of areas. The view from the room was quite underwhelming, which was disappointing given that I’d noted in the booking that this visit was for a special occasion. I appreciate that room views can’t always be guaranteed, but knowing that other Deluxe King rooms offer more scenic outlooks, I had hoped for something a little more memorable.
A small but notable detail: the room lacked a dressing table, which made getting ready a bit awkward. My partner had no suitable place to sit and apply her makeup comfortably, and ended up having to sit on the floor. It’s the first time we’ve encountered this in a hotel of this standard, and it’s something that could be easily addressed to improve the guest experience.
10.0 / 10.0
Great breakfast
10.0 / 10.0
The bed was so comfortable
I liked everything
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Parkgate Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Parkgate Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Parkgate Hotel?
We found 22 amenities for this rental. This includes business facilities, free wifi/internet, air conditioning, non-smoking, and gym.
