Key Inn serviced residences Parc de Merl

Nothing.

I have booked this apartment in Luxembourg based on booking genius recommended properties. Well…things are not exactly as they are presented. Firstly, I did not get the apartment appearing in my pictures with a terrace and park view. Instead I got the shitty version with street view, very noisy and very hot. I could not sleep the whole night as it was too hot and no air conditioning available. One ventilator available but totally useless. I contacted the property and I was told that “You have appartment with terrace and without terrace but we never promess with a terrace sorry and if it would be important for you we would have replied that they are not available for that period”. There was no mention in the booking apartment description that there are different kind of apartments and I might get any. Actually, the apartments without a terrace do not appear in any pictures, at least not when I made the booking. It looks to me that it is just a trick to deceive the customers. Secondly, the apartment needs serious refurbishment and deep cleaning. I do not think this has happened in a long time. Thirdly, it was not mentioned in the property policy and/or description that basic services/supplies are payable. For example, for a roll of very bad quality toilet paper one needs to pay 2 Euros, unless you go and buy yourself. I think I forgot to mention the disgusting swege smell coming from the bathroom constantly, the rust in the bathroom. Also, I have significant doubts that the studio offered to us had 45sqm. The bedroom is not a separate room. There were also small wholes in the floor. The heat inside the flat was unbearable. This was such a bad experience.

The location was okay like 20 minutes walk from the city center. It was quite and clean, and I really did enjoy my time there.

The check-out was a bit early (before noon), and we asked the staff for later check-in, but they did not allow it.

- The apartment itself: spacious, accommodating, practical - Location: next to a beautiful park and a 20-minute walk to the city center - The bed was quite comfortable

- Communication with host could've been better (we asked if there were any options to be accommodated on the day of our departure with our suitcases, but received no response) - Unpleasant smell in the bathroom (hair removal product type of smell)

Location and space is for sure the best thing to highlight

there was smoking smell in the bathroom.

Very spacious studio that looks like a 1 bedroom apartment since bedroom area and living room area are separated by the furniture. Very clean, quiet, well located in front of the park, close to a bus stop and bakeries, and 10 min walk from grocery store and 20 min walk from the city center

It could be a bit more equipped, especially for longer stays

Great, clean place, easy check-in and responsive staff! Will return in future.

Comfortable bed and great shower.

Check in didn’t go well at all. Even though I had sent our passport information and got a reply saying all is good, I didn’t get the key code. We had to ring the reception, it’s located elsewhere, and the woman first said we didn’t send our information beforehand, I said I did, then she probably found it. She was also very rude. And then she told us the lift doesn’t work! We were on the fourth floor, so every time we went out or came in there was about 70 steps to go. So this property doesn’t suit people with disabilities or even asthma , which I struggle with. Also no water kettle, only a coffee machine. I also got the impression from hotel photos that there would be a balcony or terrace, but there wasn’t. There wasn’t any kitchen roll to tidy the table after breakfast and only a very dirty used sponge in the bin cupboard for washing the dishes. Needless to say I didn’t use it.

The property was very accessible and located in a nice neighbourhood. The furniture and facilities provided was good.

well not much to dislike except the guest were very inconsiderate with use of the washing machine and dryer but this has nothing to do with the property at all.

We would expect the basic communication from the management to tell you in advance that they have scaffoldings covered with plastics blocking the view from windows plus workers cutting stone with heave machinery on the Friday afternoon and Saturday morning. Plus they are being dishonest by advertising one bedroom apartment with a studio with a big TV, book shelves that half cut the room.

Well equipped, good size and decent location for walking into the centre.

Cleanliness across the board needs improving; pubes and body hair all over the floor in both parts of the bathroom, kitchen surfaces not wiped, old sponge with food stuck to it, cutlery in the dishwasher from maybe weeks ago, and dusting not done anywhere in the apartment. Also only one (well, less than one) toilet roll, with a 24 hour+ lead time on cleaning requests, which costs per 20 mins of cleaning! Feels like this is set up much more for short/medium term lets, rather than stays of a few nights, but don’t market yourself as an aparthotel if you’re not going to provide basics like toilet roll for short stays. Parking is not cheap, and street parking isn’t possible beyond overnight - the P+R Bouillon garage is a good option within about 15 mins walk (24 hours free, 10€ a day after).

good location next to a park, well equipped , very clean.

sometimes you can smell sewage that ruins the experience a lot.

Good location, and good check in instructions.

Curtains were horribly dirty, which when I noticed It already have me the germs bug. I cannot believe we just paid 140 euros for this place. It's not that there was something really wrong with it, but it is worth 50 or 60 euros per night. Not less, not more. Unbelievable. I really wish I could have some of the money back, since I just felt like I paid hotel price.

Seats are not clean.

location was very nice and familiar.

The room was not actually clean. The toilet cap, the floor and particularly there was hair on the couch and the fridge was not clean and had leftovers from previous clients.

The location is pretty close to the city center but not walking distance. It is located in the residential area. The apartment is big and spacious and clean. It doesn't have parking garage, but there are many spaces for street parking doesn't cost 6pm to 8 am.

I chose the blackfast for 5 euros, and they provided one pack of supermaket sandwitch bread with jams and capsule coffee. In the 50m distance there were nice bakery opening early in the morning, so I recommend you to get more nice coffee and croissant at the bakery instead. Everything was clean in the apartment except sofa. It was stained and bit dirty. The towel was stinky, so I think they have to laundary towel with hot water and dry well.

Big, cooking facilities, near a beautiful park. Easy check in

Wasn't very clean, had a strange smell, no staff to welcome you, very impersonal.

Comfortable apartment. Good location.

Room could be cleaner. Still some underwear from previous guests hidden behind the curtains. Some dust and spider webs were also seen.

Size of apartment is good and it was clean.

Breakfast and pillows could be improved.

I liked that my room was on the 0th floor and then I had a whole garden for me that of the dr in front of the park

Nothing