Kensington Hotel





5.2
(868 Ratings)
"Easy to get to, parking onsite, good size room for our group of 5. Clean."
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High-end valueWell priced for this area
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Just 10 minutes’ walk from Bournemouth’s award-winning beaches, The Kensington Hotel offers bright, traditionally furnished rooms with private bathrooms.
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Garden
Laundry services
Accessible Parking
Family friendly
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
5.2
(868 Ratings)
"Easy to get to, parking onsite, good size room for our group of 5. Clean."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
lovely friendly staff and visitors.....bed comfortable good nights sleep and quiet ....extremely clean..... definately visit soon
5.0 / 10.0
Convenient location
Shower drain was blocked on my first day but owner did sorted it on the next day. And lots of hairs in the shower room floor. Shower took so long to warm up. I have a whole morning that shower was cold. The hot water only came in the afternoon. It was so annoying that I couldn’t have a shower that morning as there was no hot water. This happened once.
10.0 / 10.0
Easy to get to, parking onsite, good size room for our group of 5. Clean.
1.0 / 10.0
The property canceled one of the room that we booked when we reached and offered us issues with a refund.
3.0 / 10.0
Super cheap and in a perfect location for our visit to the BIC for a concert.
Beds were quite comfy so we all slept well. And great to have 4 beds in a room so us girls could stay together.
Shower was hot and powerful. Kettle worked.
Genuinely wouldnt recommend this as anything other than a really cheap place to crash after a concert with some mates. Even then, take your own towels and a bottle of washing up liquid! Definitely not somewhere for a 'nice' getaway and not somewhere I'd want to stay on my own or with anyone vulnerable.
No staff around- we only managed to get in at all because someone came out while we were on the doorstep. After being shown to our room, there was a complete lack of customer service as there was no one around (despite searching the premises for a member of staff) and they wouldn't answer the phone or return a voicemail.
The cups and some of the towels provided in the room were still dirty, despite being presented as ready for us to use. Bedding had been washed but had some shadow stains still visible on them.
Curtains were falling off the rails, literally. We had to use a hair clip to hold them closed for the night.
Walls and floors have all seen better days, many years ago though!
This was a really really cheap stay, so we weren't expecting luxury at all! But we did expect the place to be clean and not to be locked out on arrival.
1.0 / 10.0
Property was ok
They double charged me and won’t refund me. Now want me to jump through hoops to get my money back!!!
2.0 / 10.0
Location was good. Easily accessible by bus from the train station.
Everything. Staff were non-existent, room was filthy. Hair in the beds and towels. Blood and piss on the toilet seat. Blinds hanging off the windows, beds falling apart, no shower soaps. Leaflets about child trafficking on the reception desk. We should have read the awful reviews on Trip Advisor before booking. We left after the second night to go to the Holiday Inn.
5.0 / 10.0
Proximity to town, shops and bus stop.
Security and a quiet environment
There was no heater in the room. It was very cold
2.0 / 10.0
The gentleman on the desk was very polite and welcoming
On arrival we met a lovely gentleman .
But unfortunatly the hotel was far from a delight . 11.45pm we came to our room for the night . To find dirty bed linen so had to take the quilt out of the cover due to ( blood ) on them
The curtains would not close . Room was very cold . I would not book this hotel again
4.0 / 10.0
Close to beach
Homeless people sleeping at the entrance of the hotel
5.0 / 10.0
Breakfast was not included. Did not offer option at the hotel.
Door entry was wrong code, stuck outside for sometime.
No one cleaned our room in all the time we stayed there.
Fresh bedding, no headboard. Bin not emptied.
Someone playing constant music, very load. Sometimes it felt like someone is banging on our door.
Did not sleep very well. We stayed away all day, until night time. Music going on all night. Only stopped around 7am
10.0 / 10.0
Thank you Jerry 😊
The quiet time I spent
3.0 / 10.0
Nothing like about this hotel because it’s very dirty and dusty in everywhere in the room
Nothing except the location
9.0 / 10.0
Staff were nice..the place is near the beach.parking available. The property is very affordable and peaceful stay
Some furniture needs updating .
7.0 / 10.0
I don’t like the key system at door
8.0 / 10.0
Location and cheep to stay and parking space
N/A
1.0 / 10.0
Nothing.
Unmanned Reception. No room available even though booked.
8.0 / 10.0
Location was brilliant, 5 beds in one room was great as a family of 5 we struggle to find it.
We stayed for 3 nights and no way of getting sand off the floor.
6.0 / 10.0
Noise and not much facilities
2.0 / 10.0
Bed was comfortable
Not very clean. Dirty walls in my room (106) No breakfast offered despite what the website said. No remote control for the TV and when I queried it was told "oh there isn't one in 106." No offer of changing room, or trying to resolve it by changing the TV. Bathroom was not clean. No lamp! Described as a hotel with a view. Welll, yes. A view of the road or a fire escape.
5.0 / 10.0
Location and had parking room size was good
Paid for double bed and single bed and got 3 single beds wasn’t ideal for husband and wife blinds were very worn so light was coming in as no curtains up
6.0 / 10.0
We didn't have breakfast
There was no shower mat /bathroom mat
No bedroom rug
Noisy outside , people were just outside our window , the guy who handed our keys wasn't friendly
1.0 / 10.0
The location, it was about 15 mins from the centre
The room had unmade beds, dirty towels, toilet had dirty toilet paper down, hairs were all over the room, even blood on the bed. When asked the receptionist about this they came up to check and said ‘this is perfectly fine’
6.0 / 10.0
Good location from beach and car park
Staff was friendly and helpful
1.0 / 10.0
Nothing apart from the location
It was dirty and with cockroaches
Rust and dirt everywhere
No shampoo,shower gel and hand towel
Dirty cupboards with cockroaches traces everywhere
I was scared to fall asleep
6.0 / 10.0
Cheap
We ask them for pillows but they refused. Pillows was in very bad condition.
6.0 / 10.0
in great central location, near be beaches etc(walking distance) hotel was quiet. Great value for money as room was very cheap. kettle, tea and coffee provided which is always good!
room could do with a freshen up, blinds twisted and bent letting through lots of sunlight, shower temp hard to balance either boiling hot or stone cold!
1.0 / 10.0
Nothing
No soap room filthy people smoking weed below our window. Bed was uncomfortable needed throwing out. Sheets stained dust was so thick got charged twice on credit card. Battling to get a refund
10.0 / 10.0
Location and decor
Nothing
3.0 / 10.0
Location was a plus
The shower head popped off and shot water everywhere soaking all of our things we had in the bathroom.
The shower door literally fell off, so not pleased that it could have hurt someone if they weren’t paying attention.
The carpets weren’t hoovered. There was left over debris in all the drawers like dirt and oatmeal??
The beds were… fine, but considering it’s meant to be a family room, not very big and definitely not worth the price. Doesn’t help the windows were filthy aswell
1.0 / 10.0
Location was great
hotel was not! Staff were very concerning on arrival and questioned everything! No remote for tv WiFi turned off at a certain hour! Kettle was broke took 45 mins for someone to respond! And when the new one arrives it was full of limescale and dust! Spoon was not clean and had ketchup from last persons stay! Absolutely gross! Windows do not close properly bathroom had hair in the shower from last persons stay. Do not recommend this place to anyone DO NOT STAY
5.0 / 10.0
Location was good . Breakfast not provided
Not clean. Didn’t change bed cover at all - stayed 3 nights.
No bin in the room . No slipper for toilet .
4.0 / 10.0
Not much
Host rambling on about history of Dorset and the shower had hairs all over
2.0 / 10.0
location
couldn’t use the tv as no remote control and no staff around. only 3teabags&milks for two people for three days
1.0 / 10.0
Location was ok. Was able to walk to town and the beach.
Horrendous staff. Alice on reception is actually the owner. When we complained about our stay she told us she could do nothing as she was just the receptionist. She lied.
Beds uncomfy, filthy bed valances, hairs in the beds.
Bathroom floor filthy
Floors so thin you could hear every footstep from upstairs. Ended up not being able to sleep as every bang in the hotel made me feel so unsafe with my children.
Sick on the front step in the morning, even though we reported it noone dealt with it for up to an hour. And when they did, they just threw water on it.
Told Alice all this on the phone and said who do we talk to about a refund, she laughed and said "I don't think so" about the refund. She then refused to answer the phone to me. The night worker then tried calling her as he said it was so noisy that night he had not slept either (tried to blame my children to which I explained it was the people above us). He asked if she would talk to me, she refused so they then had an argument on the phone where he called her arrogant for not talking to me. He then told us how awful she was as an employer and how he wasn't well and she had been hounding him since 6am.
In all honesty it was hell and we are still awaiting her to refund the money from a our horrendous stay.
1.0 / 10.0
Nothing. The room STANK of urine, and we were told by someone I can only assume worked there that a tramp had pi**ed all over the bed, had to be removed by the police BUT its okay because they changed our mattress.
The whole experience. The whole hotel smelled like cigarettes , the curtains didn't shut, there were no little shower gels /basic things hotels should have. Bed was so wobbly with slats randomly drilled in, carpet was wet , stank of urine, bedding dirty
3.0 / 10.0
Good location is about the only positive thing I can say
Bed was broke, tv was broke, it was smelly and just didn't feel clean. Everything flimsy and falling apart. The shower was dirty and door hard to open, kids could quite easily get burned in there. Worst hotel, I've stayed in and can't say it was even that cheap to justify the poor quality.
7.0 / 10.0
Location was great
Needed a little tlc
6.0 / 10.0
Nn
Nn
1.0 / 10.0
I liked that the building has its own history. And that's one thing
It's the first time I felt so uncomfortable in a hotel. From my observations I have the impression that the people who live there are locals who look like they have a drug problem. The hotel is noisy most of the night. It's a disaster. I was there for two nights only because the reservation was non-refundable. Now I know why. I don't recommend it. I have never seen such a dirty hotel. It's a pity that the number of photos is limited because these are just a few of them.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Kensington Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Kensington Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kensington Hotel?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
