Eslington Villa

Always have the English breakfast. Never disappoints

Not much. The lady who served breakfast was very friendly and efficient.

Where to start? After a long wait to check in at the reception of a tired looking building we were given keys to a drab and dated room. Ok, for the price we paid we couldn't complain because at least it was clean. We had booked a meal at the hotel restaurant for convenience as we were going to an event at theatre nearby. We went down for dinner a little early so didn't expect our table to be ready immediately and ordered a drink at the bar while we waited and waited and waited. When it got to half an hour past the time of booking and we still weren't seated or even acknowledged apart from given some low quality printed A4 menus we gave up on our plan of the 3 course option and decided on the two course option due to time constraints. After eventually placing our order for main courses we were shown through to the 'restaurant' another drab and dated room with awful piped music and only two more diners already seated. The mains of steak and chips arrived and were nothing special, reminiscent of a home cooked meal and not in a good way. Mains were cleared and the desert menu was supplied. After browsing the menu we made our choices only to be told, along with the other couple that three out of the five choices were actually sold out. Disappointed to say the least but not surprised to hear that the manager was not available for us to discuss the issues although we were offered a drink on the house in way of compensation for the slowly delivered substandard part meal we had endured. To top it off, the shower in our room supplied cold water only and the hot tap in the basin didn't work at all. Breakfast was actually quite nice and the lady serving it very pleasant and unfortunately seemed to be the only member of staff with any level of competence. If this hotel stay had been marketed as a Fawlty Towers experience it would have been exceptional but as it is then one to definitely avoid

Non cooperate

Nothing

We had a very pleasant stay in Eslington Villa. It's a lovely country manor style hotel in a quiet and green spot of Gateshead. It was perfect for our needs.

Location, good pressure water

There was a flat above make noise when somebody walks and it did, slow on serving breakfast and I end up having just a coffee even if I had a breakfast include. Need 15 minutes to bring a coffee

Location was good, parking, room was clean enough

Walls were paper thin could hear everything the next room was doing and unfortunately for us they had the tv turned on until about 2 am and it literally sounded like the tv was in our room, you could also hear everything footsteps from the next room and for some reason when they walked around it shook our room and floorboards and for some reason this lady walked around all night with the tv on for some reason. Shower was cold and there was a weird dripping noise constantly in the bathroom although I couldn’t see water dripping anywhere. Everything seems abit dated and very tired. Breakfast service was very poor took over 35 mins to even just get our drink order taken, breakfast came like warm and eggs over done and things missing that should have been on there.

The whole experience was great including two evening meal both fabulous. Just around the corner from the job we were contracted on. Highly recommend Would definitely stay again.

Only criticism would be a slightly warmer shower.

Good location. Friendly and helpful staff. Tasty breakfast.

Bathroom fittings in need of repair/refurb