Palmiers by Fassbind
Top rated by guests





8.2Excellent
(2,877 Ratings)
"Spacious room with desk, lounge and good views, warm, comfortable beds and pillows. Good bathroom facilities - also very spacious. Great facilities in terms of 2 large and great restaurants (ate at bo..."
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4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
In a quiet location in the center of Lausanne, only a 2-minute walk from the main train station, Palmiers by Fassbind is surrounded by a tropical garden and offers 2 restaurants, a sauna, a steam bath, a fitness room, and free WiFi.
Business facilities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Garden
Laundry services
Sauna
Ironing facilities
Safe
Contactless check-in/out
Cleaning products
$$$$
Top rated by guests
8.2Excellent
(2,877 Ratings)
"Spacious room with desk, lounge and good views, warm, comfortable beds and pillows. Good bathroom facilities - also very spacious. Great facilities in terms of 2 large and great restaurants (ate at bo..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
Location was great. Right next to the station
The bathroom was open plan. Really wasn’t acceptable. Very basic room.
Breakfast was poor. Scrambled eggs were tasteless and sausages were very of putting grey shade.
9.0 / 10.0
Wonderful room, impeccable location, delicious breakfast, and last but not least, we had booked a table at the Jardin Thaï, which is simply outstanding.
We just got unlucky to have a family with kids running around in their room upstairs from us, but that is not something the hotel can control. It's just common sense that obviously not every parent is equipped with.
9.0 / 10.0
Very comfortable, very clean. Front desk staff was very nice.
Semi-open bathroom design
10.0 / 10.0
Spacious room with desk, lounge and good views, warm, comfortable beds and pillows. Good bathroom facilities - also very spacious. Great facilities in terms of 2 large and great restaurants (ate at both the Italian and the Thai restaurants- both fabulous); also great bar/coffee areas to catch - lots of lounge/chair areas etc. stay comes with free public transport cards. Easy walk to/from main train station and easy walking distance to landmarks etc. we walked comfortably to the Olympic Museum (we are walkers so best to check the distance).
Nothing
8.0 / 10.0
Great location, very near to train and trams. We were offered local transport passes as part of the accomodation. Room was a good size and looked over the centre courtyard. Restaurants inside the hotel were good.
There were no consumable ammenities such as soap or shampoo. Not sure if this had been overlooked or was common practice for the hotel. The bathroom was very open to the main bedroom area, with only closable timber slats as the barrier.
7.0 / 10.0
Clean hotel. Good breakfast
The design of the bathroom exposed to the room is very bad
8.0 / 10.0
Good central location, large clean room.
The “open” bathroom. The bathroom separated from the room with wooden blinds and a curtain. Although the toilet and shower had a door it is not always convenient to have an open bathroom
9.0 / 10.0
Great location, comfortable hotel, good breakfast
8.0 / 10.0
Ease of check-in and check-out
10.0 / 10.0
Is an amazing building and I have a superior room with an excellent view and everything was just perfect
Everything
7.0 / 10.0
Location to train station and metro.
Free travel passes for days at the hotel.
Room size is very good .
Staff at front desk friendly .
Lack of staff for a busy hotel.
Dark corridors in an unusual silo shaped building made it confusing to find the room at night. Suggest brighter lighting .
Unattractive view from room.
Multiple lifts to be found in the dark when move from levels 3 to upper floors, the lifts need cleaning .
Breakfast staff were overwhelmed and food was limited possibly by lack of staff? Coffee machine unable to be maintained with lack of staff available.
9.0 / 10.0
Clean
Close to station
Rooms spacious
4.0 / 10.0
Nothing
Getting twin beds when booked Queen bed
Room on 5th floor where direct lift doesn't go. You need to change lift on 3rd floor and wall 100m
Location is very upheal. Getting there with luggage is a task
9.0 / 10.0
Location was convenient to the city and rail system. Nice accommodation for 3 travelers in one room. Very nice staff holding our bags after check out
Steep hill to get to property and overall community was steep. Once we found our way around it was good
10.0 / 10.0
The hotel is just steps away from the central train station, nearby there is also a M2 subway station and attached to hotel a very convenient parking place (around 40CHF for one day). Rooms are modern, clean and new. Breakfast is excellent and worth the price. We have been there with our dog and the staying was perfect. There are also two restaurant (Italian & Thai).
At our arrival, at check in, We also received the free ticket for Lausanne public transportation.
Nothing to complain about. Check out is at 12:00, much later compare to other hotel.
7.0 / 10.0
The location was good. Staff were friendly.
Single bad was so narrow :( Reaching the room was complicated.
9.0 / 10.0
Clean modern and spacious
One rude staff member who appeared to be running the bar and restaurant. He was rude to the staff and to the clients . The other staff that were on were fantastic. One bad apple spoilt an otherwise fantastic stay .
7.0 / 10.0
Not far from train/metro station.
Big room with enough space.
1.Cold and Unresponsive Staff
I traveled with children and elderly persons and emailed the hotel requesting early check-in—no response. When I arrived at 11:00 AM, my request was denied. At 4:00 PM, the room still wasn’t ready, with staff lingering inside and strong poop smell in the bathroom (international standard check-in is 3:00 PM!).
Also, while breakfast was listed at 20 CHF, one of the receptionists tried charging me 22 CHF. Only after speaking to another employee was it corrected to 20 CHF.
2.Poor Hygiene
Dust covered the floors and tables—we had to clean them ourselves. A used dental floss was left by the bed, and the coffee spoon had dried milk stains.
Worse, at breakfast, I grabbed a plate only to find it dirty. The entire stack was unclean (dry but with food residue). When we alerted a staff member, she told us to "just wipe it with a napkin." Only after insisting did she realize the issue and discreetly moved the dirty plates away.
3.Unpleasant Bathroom Experience
With no shower room, we had to shower in a scratched-up bathtub. No conditioner provided, and the quality of shampoo/body wash was worse than those in budget hotels.
4.Inconvenient Location
The hotel is on a hill—dragging luggage up is exhausting. Not recommended for guests without a car.
5.Persistent Food Odors
The Thai restaurant downstairs left the entire guest area smelling like Thai food. Avoid if sensitive to smells.
5.0 / 10.0
The hotel’s location was very central, making it ideal for exploring the city. Having a kitchenette in the room was also a big plus — a very convenient feature for those who prefer to prepare their own meals.
However, I encountered a mouse in the fitness room. When I reported the situation, the staff treated it as if it were a normal occurrence, which was quite disappointing. I can say they fell short in terms of crisis management and guest satisfaction.
6.0 / 10.0
Large room; Comfy bed & pillows; nice garden view.
There’s a half wall and Louvre blinds separating the bathroom and bedroom, despite looking attractive decoratively speaking, it offers no privacy whatsoever and a little gross in our opinion.
The shower curtain in the bathroom really doesn’t say much about a hotel’s image beyond provincial old fashioned B&B - needs a renovation.
Didn’t like the mini fridge, kettle and water jug being in the bathroom area rather than the bedroom.
6.0 / 10.0
Location
Room preventive aircon maintenance needs vat improvement. Room not cool enough due to freon lack was just like a hot air blower. Reported it right away but no one came go fix it till we left!
10.0 / 10.0
It was comfortable and quiet with everything we needed.
The weather was very hot during our stay, and I wished there had been a fan in the room.
9.0 / 10.0
Lovely, modern, spacious hotel in a great location for the station, Metro and restaurants. Staff were excellent, especially Jolivia and Christophe who helped our large group with charm and efficiency.
We had quite a small twin room at the outset, but we managed to change without any fuss.
Bar service was good, but was possibly a little slow/relaxed for the size of our group.
8.0 / 10.0
comfortable and large room
located far on the 4th floor requiring change of elevators. But overall very good and quiet.
7.0 / 10.0
It was very clean and updated.
Bathroom is not closed out.
8.0 / 10.0
The room size, the room itself
Breakfast staff clearing tables at10.31 when breakfast only finishes at 10.30. Noisy and made to feel in the way
7.0 / 10.0
Beautiful room. Great location. Coffee and croissant good. We had a very enjoyable stay. Good Thai restaurant at the hotel as well
4.0 / 10.0
Good location...extremely close to train station and metro...although, the incline to and from hotel, on cobbled stones was a little difficult with luggage. Breakfast was good.
Strange room design, no view...small step down on entering, you don't notice and surprises you every time...causing your back to be thrown out, if you don't remember. Not sure if all rooms have this. The hotel is under major construction...our room had a strong smell of paint, as well as hallways...luckily, we had a door that could open for fresh air, otherwise, they had no other rooms available for us.
9.0 / 10.0
Perfect location, right next to the train station which was ideal for us. Spacious room for 3, and comfortable beds.
7.0 / 10.0
Family room
10.0 / 10.0
Great place close to many restaurants, shops and the station. Room was comfortable and well appointed. Various options for meals at the hotel.
10.0 / 10.0
Good sized rooms, great service, a full-sized bath. Had to rush for an early train and appreciated that I had the choice to just get a croissant and coffee at the breakfast bar.
Would have appreciated a mini bar!
9.0 / 10.0
Location, location, location!
The bathtub could have been just a bit wider.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Palmiers by Fassbind. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Palmiers by Fassbind pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Palmiers by Fassbind?
We found 17 amenities for this rental. This includes business facilities, free wifi/internet, air conditioning, non-smoking, and pets allowed.
