Doubletree By Hilton Mexico City Santa Fe
Top rated by guests





8.3Excellent
(541 Ratings)
"The hotel is very new and the rooms are great. The staff were very helpful and the breakfast was awesome. Please book the room with breakfast."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Located next to the Expo-Bancomer Santa Fe Convention Center, this modern hotel has an indoor pool and gym. The stylish rooms offer flat-screen cable TV and views of the Valley of Mexico.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(541 Ratings)
"The hotel is very new and the rooms are great. The staff were very helpful and the breakfast was awesome. Please book the room with breakfast."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
The location is very nice and the breakfast ist outstanding
There is no heating in the entire building. It was very cold in the room and as well in the pool area.
8.0 / 10.0
The location for the convention center
The price for early check-in on an already clean and empty room
8.0 / 10.0
Room was comfortable, quiet
It was not very clean, carpets, towels. Cleaner didn’t do the freshen up well next day. Bathroom floor was not mopped
10.0 / 10.0
The hotel is very new and the rooms are great. The staff were very helpful and the breakfast was awesome. Please book the room with breakfast.
For the price, they could upsize the room a bit.
8.0 / 10.0
Very modern, clean, good location, and pet friendly.
I would like it to have better attention from the recepcionist.
Also, expensive for location
10.0 / 10.0
Excellent
None
6.0 / 10.0
Lovely staff
The hotel.is decrepit in many areas and in desperate need of a full renovation. Not doibletree standard
8.0 / 10.0
The breakfast was excellent, with a wide variety of dishes. The restaurant staff provided excellent service. Due to the location of the restaurant, it sometimes took a while to get there due to the continuous use of the elevators.
In the room there were some things that perhaps needed more maintenance but otherwise everything was fine.
10.0 / 10.0
staff
10.0 / 10.0
L
a.piscina
La hora de check out
7.0 / 10.0
Staff were super friendly and helpful - very supportive when I needed something (and many times I did!). The pool was lovely and warm with nice furnishings. Breakfast was ok.
I came to get some peace and luxury but it became a comedy of errors. Unfortunately there was a very loud party happening nearby late at night. I awoke at midnight and couldn't sleep so they offered me another room on the other side of the hotel and another floor - I moved at 2am! In my new room there was no hot water so I had a freezing shower at 7am (they fixed it later around 12). I made a booking for a massage in the spa but when I arrived there was nobody there (I waited half an hour). The bedroom was very cold and here's no heating (they gave me a portable heater the next day), the breakfast room was also extremely cold. The location is far from everything interesting - it's only worth it if you have a car.
9.0 / 10.0
Very nice safe area, varied breakfast, nice pool and gym. Spacious room with good view. Near the hotel there is an excellent shopping center with a cinema and an excellent shop where you can buy souvenirs and local products
We had a noisy air conditioner and it was not fixed in 3 days, almost no one spoke English
3.0 / 10.0
Breakfast
I have overpaid for 1 day and it is not coming back,They also charged me in the hotel and it was deducted from my card
6.0 / 10.0
cookies and the pool
no way to open the window so stale air, heating doesn’t work
1.0 / 10.0
reception staff
they were extremely unprofessional, it took over 4 hours for they to check us in, even I did my reservation a month ahead… they were very rude and not helping at all
5.0 / 10.0
The bathroom made sounds. Like if it was moving. It felt unsafe to be there because there were sounds like if it was moving.
The sounds in the insights of the bathroom walls
8.0 / 10.0
we always stay here, we love the hotel, but this time
the toilet was not flushing. We needed to have it
replaced. After that the hot water in the shower
stopped working for the last 2 nights. The room door was
very squeaky. The pool was cold, they turn it on
after we told them but it takes more than a day to warm
we always stay here, we love the hotel, but this time
the toilet was not flushing. We needed to have it
replaced. After that the hot water in the shower
stopped working for the last 2 nights. The room door was
very squeaky. The pool was cold, they turn it on
after we told them but it takes more than a day to
warm.
9.0 / 10.0
friendly and helpful staff
9.0 / 10.0
Super comfortable and good value
Some of the shared places (like the pool) felt too small with the amount of people that can be hosted.
10.0 / 10.0
it was clean
grocery was too expensive
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Doubletree By Hilton Mexico City Santa Fe. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Doubletree By Hilton Mexico City Santa Fe. Enjoy the water!
Is Doubletree By Hilton Mexico City Santa Fe pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Doubletree By Hilton Mexico City Santa Fe?
We found 29 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
