The County Hotel Newcastle

Top rated by guests

8.0Excellent

(6,776 Ratings)

"Hotel staff great , coffee at breakfast not so great"

Verified guest

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(6,776 Ratings)

Hotel in Gateshead

4-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Newly Refurbished County Hotel is a 4-Star independent hotel that is located in the heart of Newcastle city center and opposite Newcastle’s Central Rail and Bus Station, this beautifully preserved 19th-century building is now a modern hotel.

Amenities at The County Hotel Newcastle

Business facilities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Gym

Heating

Wheelchair accessible

Bar

WiFi/Internet

Laundry services

Accessible Parking

Family friendly

Safe

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Gateshead

Nearby attractions

Beamish, the Living Museum of the North

6.3 mi

National Trust - Cragside

Available Rooms

$$$$

Top rated by guests

8.0Excellent

(6,776 Ratings)

"Hotel staff great , coffee at breakfast not so great"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(6,776 Ratings)

Hotel in Gateshead

4-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Map of Gateshead

Nearby attractions

Beamish, the Living Museum of the North

6.3 mi

National Trust - Cragside

Available Rooms

About this hotel

Amenities

Business facilities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Gym

Heating

Wheelchair accessible

Bar

WiFi/Internet

Laundry services

Accessible Parking

Family friendly

Safe

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.0 / 10.0

Excellent(6,776 Ratings)

100% verified reviews

8.0 / 10.0

Good

Location and room

Hotel was good but we used the car park in hotel and during the night our car was broken into and items stolen. The hotel car park cameras were not working I would not use that car park!

7.0 / 10.0

Great location with some minor fixes needed

The location was fantastic, close to the station and right in the middle of everything. The apartment was spacious and comfortable enough for what we needed it for. The staff were really friendly and helpful.

The place was too warm even with the radiators off it was too hot, it made it difficult to sleep. The sofa in the place is quite worn out you sink into it when you sit on it, it needs to be replaced. The coffee machine was broken, we requested for it to be fixed and it wasn't. When I tried to make coffee it spit granules into the cup, I tried to run the hot water to rinse the machine but the water came out dirty and full of granules after several tries so I just made instant instead. The bar on the window in one of the bedrooms was broken. All small things but when you're selling this as more of a luxury stay, I'd expect things like this to be taken care of.

6.0 / 10.0

Should be a lot better

Nice room and bathroom . Building generally tidy and impressive

1 lift broken when we got there , 2 lifts broken on the morning when we left . We were in the Penthouse above the 5th floor . Water for shower and bath luke warm even after running it for ten minutes , after reception staff advised us to . Plates for breakfast cold although in a heater which was clearly not working . A lot of the toilets on the ground floor were not working .

6.0 / 10.0

Overall was a fine stay, for the price of it it was quite disappointing and we wouldn’t return

It was close to the train station and was good size. It was relatively clean.

There was a horrible smell from the minute you walked into reception. In the room the smell was so bad, particularly in the bedrooms through the night. It smelled like someone was cooking. The windows were broken and sounded like they were open, the noise from outside was so loud. The carpets were all stained and dirty. Our TV wasn’t working, the receptionist & manager tried to fix it but couldn’t and was meant to get maintenance but they never appeared. In the end we ended up checking out a day early. We checked out about 6pm and I received a phone call at 11.20am the next day to see when we would be checking out.

9.0 / 10.0

Easy to find clean and comfortable

Clean friendly and good location

9.0 / 10.0

A good stay.just wished the bed was larger

Very clean and clasic

The bed was too small

9.0 / 10.0

Excellent location for middle of Newcastle and good value

Clean, nice breakfast and friendly staff

5.0 / 10.0

Great location

Great location, staff were friendly

I didn’t like that I had previously paid for the property through booking.com and they charged me again for the room and still haven’t been refunded. It has put me off staying with them again. It also happened to someone else. Advice: check your bank before leaving this hotel 😡

8.0 / 10.0

We enjoyed our visit to Newcastle. Convenient hotel. Noisy outside on Saturday night!

Breakfast was OK. Dinner was good. Restaurant for dinner was very pleasant with music unobtrusive.

Breakfast choice was limited. There was no green tea available kn either morning. We had the West Penthouse. Bedrooms were pleasant but in one of the bedrooms there was not room to open the bathroom. door properly as it was so close to the bed. On first morning housekeeping did not make up one of the beds although they changed one set of towels unnecessarily.. It was nice to have sitting room but a few more bits of furniture would make it more pleasant eg a side lamp on table or standard lamp. A coat stand would be useful as would places to hang towels in the bathroom or a towel rail

1.0 / 10.0

Worse experience ever in a UK hotel.

Great help from the staff and from reception.

The room was dirty, but sheets and duvet was dirty and had stain and smell on it. Not complimentary snacks. Paid £1.20 for twixt which a thought was complimentary.

7.0 / 10.0

Overpriced- Room cold and noisy. Eternal noise and bathroom fan on all night!

Decor, location for our purposes, restaurant food for evening meal was amazing! Helpful staff, parking on site (pay extra) Fresh berries at breakfast.

We stayed in two different rooms due to first night been booked through a voucher offer (not bookings.com) so we had a comparison. Room one - fourth floor, city double, small but room enough, reasonably quiet as facing towards the station. Only negatives was bathroom layout and tv surround into the space walk way so caution needed at night! Room two, fourth floor through bookings.com was Executive double. (Our other room wasn’t available) This room was on the other side, facing roads and crossroads. Very noisy! (Older windows?) Room very cold, two small radiators covered by heavy curtains. Very thin quilt! Not comfortable or cosy. Bathroom fan stayed on all night! Position of TV, on a wall to the left of the bed, not opposite. Breakfast could be better- no options for cook to order. Coffee in keep warm jugs was terrible! over brewed, dark but bitter. We expected fresh or bean machine. No seeds, or plain yogurt. Limited pastries.

7.0 / 10.0

All ok for location to town centre

Location is very good

Bathroom facilities, also, no hand rail above bath for shower

4.0 / 10.0

Hotel clean tidy and facilities adequate but staff were poor both during and since my stay. And the parking situation is

Clean

Parking and hotel staff where not upto scratch parked in the hotel car park but staff failed to mention that parking and booking are done through a private company. I rang the hotel after my stay because parking was never mentioned and thought they would need details to which there response was “there are signs all over the car park” I said yes but shouldn’t you have thought to mention this as part of the checking in process. To which I was met by silence and a very feeble unauthentic apology. Disgusting the room was expensive enough before being made to pay a deposit which 48 hours later I have still not received despite leaving the room in an orderly tidy condition similar to being exactly as I found it. Then to be met with a parking fine because of poor communication from the staff and failure to mention something which should be standard procedure.

7.0 / 10.0

Great place great bar and restaurant The Hudson and nice staff.

Location and outside astetics. Staff at reception very nice.

Was cold in room no temperature control in your room so dependant on hotels auto timers or temp level setting. Lots of hot water but when on full was scolding hot pretty dangerous we think. TV system needs updating. Hairdryer had to clean before using need replacing.

10.0 / 10.0

Comfy

Hotel staff great , coffee at breakfast not so great

9.0 / 10.0

Great hotel in a great location

The hotel was very clean, staff great and perfect location

1.0 / 10.0

Too cold to sleep day time receptionist and manager were rude

The old fashion style of the hotel was good

The room was that cold I could not sleep at all it was just a really bad nights sleep

9.0 / 10.0

Very clean and very comfortable staff were excellent when needed

Clean and friendly atmosphere

N/A

6.0 / 10.0

General quality, good price, location - would book again. Not luxurious, a bit tired.

Location, general quality, sense of safety. Bed very comfortable.

Tired furnishings, not very clean (especially carpet edges/corners), smell of damp in room.

8.0 / 10.0

Overall a nice stay

Close to all amenities Fantastic cocktails Staff was lovely and friendly

Coffee was cool on both mornings Breakfast could of been better little more choice would of been nice

10.0 / 10.0

Lovely stay

Location fabulous Staff very professional and friendly

Couldn’t fault anything

10.0 / 10.0

Perfect in every way 😍

Perfect location, car parking spaces. Clean, tidy and well presented hotel. Great facilities and polite and helpful staff.

We only stayed one night 🥺 We will definitely be back.

4.0 / 10.0

Love the hotel and the location but the comfort of the room let it down

Although we had a standard room which was meant to be a double the bed was very small like a queen and very hard and uncomfortable. I’ve stayed here a few times and never had any problems before

The comfort of the bed

7.0 / 10.0

Christmas shopping stay in Newcastle

The hotel had parking out the back which was good but expensive. The room was nice and warm and the bed was very comfy. There was a television on the wall in front of the bed that had plenty of channels. There was no noise which was very good. The breakfast was really good and the all the hotel staff were polite and helpful. The hotel was well situated and it was only a 10 minute walk into the city centre

The bath was too small. I couldn't even kneel down in it and there was a problem with the plug which was letting the water out nearly as quick as if it was open. The water would disappear before you could get washed. I decided to shower but the bottom of the bath was too slippy and it could be dangerous. On saying this we did enjoy the hotel and I would go back again

9.0 / 10.0

Overall a good quality stay in an ideal location.

Great location right in the city centre. The building was a grand Victorian style hotel with nice architecture and quality feel.

Standard breakfast. Which could have been better just by having more attention to detail. The room was cold and no instructions for the heating in the room. I eventually figured it out only when I was due to check out. Yes I should've called reception but just staying one night I didn't bother.

10.0 / 10.0

I would like to mention Lynn, reception manager for her kindness and professionalism. My husband used a walker and she k

The character and the vicinity

Nothing

7.0 / 10.0

Pleasant stay. Would stay again.

Proximity to the train station and places I wanted to visit. Good standard of hotel.

Train station facing rooms pick up the noise from outside which was significant but it was Christmas season so to be expected. Lots of music and a very early empty bottle collection.

7.0 / 10.0

Comfortable and convenient

Convenient for station. Was worried when I arrived that the local bars would be noisy until late but noise finished before I went to sleep. Staff friendly and welcoming

9.0 / 10.0

Our stay was short and sweet but very enjoyable, will book again in the future.

Staff on reception was extremely helpful , Breakfast good quality food. R oom comfortable &clean

5.0 / 10.0

Very well presented but too warm and dusty.

It was very well presented and the bed was comfortable and it was quiet. The staff was lovely.

The room was very warm and there was dust flying around , no air con we had a plug in fan which was full of dust.

6.0 / 10.0

for room cleanliness and dated look, not quite worth the cost

friendly staff. nice looking hotel

room was not the cleanest and a little dated. Hudsons restaurant smelt musky. My wife got offended by being told by a member of staff, she doesnt like Southerners. My wife put in a complaint.

9.0 / 10.0

Beautiful hotel

Beautiful hotel, love how it was modern, but still had all the historical features. Great central location.

There was nothing i didn't like.

8.0 / 10.0

Overall very happy with the Apartment

The location was perfect for coming off the train & shopping in the center of Newcastle, size of apartment was bigger than expected & it was very clean

The sofa in the living room was tired and in my opinion needed replaced, also the carpets needed replaced

7.0 / 10.0

Like the Curate's Egg, good in parts.

Well located, traditional railway hotel with rather grand public spaces and well-priced.

Parking advertised on Booking.com at £10 per 24 hours but actually £20.25 - reception staff disinterested in the inaccuracy. The buffet breakfast was luke warm - nice bacon but soggy hash browns and fiercely strong fikyer coffee.

8.0 / 10.0

Convenient and comfortable

Traditional style

Slow lifts

10.0 / 10.0

Absolutely fantastic

Very clean immaculate infact. The staff were welcoming very polite and so helpful.

10.0 / 10.0

Very enjoyable

Loved it very posh

Nothing

10.0 / 10.0

Great hotel for an excellent city

It's a very grand hotel with excellent facilities and decor. All the team were very attentive and friendly. Ideal location if needing to be close to the station as well as the Quayside and city centre. Right next to a Metro station also adds to the location's convenience.

I liked it all.

7.0 / 10.0

Great location, nice hotel

The location couldn't have been better. Room was nice enough and clean. 1 of the staff members was very helpful

1st night was extremely noisy outside til very late. The milk tubs were out of date which we didn't notice until drinking tea that tasted awful. Bed was really small but comfortable

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The County Hotel Newcastle. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The County Hotel Newcastle pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The County Hotel Newcastle?

We found 20 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.

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The County Hotel Newcastle

Hotel in Gateshead

Reasons to book

About this hotel

Amenities at The County Hotel Newcastle

Map of Gateshead

Nearby attractions

Available Rooms

Hotel in Gateshead

Reasons to book

Map of Gateshead

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The County Hotel Newcastle pet friendly?

What amenities are available at The County Hotel Newcastle?

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