Pullman Paris La Défense

Front desk operators, guest relations and front door concierge are very welcoming, helpful and keen on assisting, the hotel it self is calm and cozy,

we tried to get some breakfast during the weekend, but there was long waiting queues and the staff at the restaurant did not handle it properly, I believe capacity is not my responsibility as a guest so I should receive some nice smile or apology or friendly note to wait but unfortunately it was the opposite and it seemed that they did not care. in general I would rate the hotel as business hotel not very much for private trips or holiday or comfort, the lobby is always occupied with people coming for conferences, seminars etc. same thing for the common toilets. you can not have a comfortable sit and talk moments at the lobby because they are usually occupied.

Fabulous location, close to metro, easy to access the city, large rooms, very comfortable, there are many steps to the front door, escalators managed by the city , not the hotel, often not working. Guy rescued us on departure with our suitcases and brought us back through the hotel to avoid the steps!!!!

Dinner is expensive, though it was very tasty, and service was excellent, but with the huge number of eateries around, not best value for money

The staff were very welcoming and made me feel very comfortable and appreciated. The breakfast was great and location was awesome too.

Nothing

Very poor breakfast

breakfast, hospitability for a 5 star hotel