Grand Istana Rama Hotel
Top rated by guests





8.3Excellent
(1,465 Ratings)
"Perfect location beautiful stuff and very clean"
Verified guestDon't miss out! Price and availability may change
4-Star Resort
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Grand Istana Rama Hotel is ideally located just steps from Kuta Beach and close to Kuta Square and the lively nightlife of Legian street.
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Laundry services
Beach front
Outdoor Cooking
Ironing facilities
Safe
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(1,465 Ratings)
"Perfect location beautiful stuff and very clean"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Perfect location beautiful stuff and very clean
Nothing
10.0 / 10.0
Everything was perfect! The pool area, the food and very comfortable beds. Close to all the shops and restaurants and bars and beach.
6.0 / 10.0
The location was awesome.
The resort had construction on rooms while we were there(a lot of noise and dust) and it should be policy from either booking.com or the Motel/ resort that they let you know that this is happening during your stay, because I never would of booked. We go to Bali to relax, but this trip wasn't a good one for our family. Handy hint if your going to pay big dollars to stay somewhere nice, message them before you book to see if they have construction happening.
10.0 / 10.0
Great stay. Very accommodating. Renovation in progress. Will come back.
8.0 / 10.0
Everything was as described and very pleasant
All good
9.0 / 10.0
Very good location in Kuta, walking to beach and all the cafe and restaurants around. Very friendly staff and nice big pool.
Would be nice if the room conditions updated.
8.0 / 10.0
Everything
Nothing
10.0 / 10.0
Beautiful resort
No elevators for 2nd floor
10.0 / 10.0
Loved the squirrels and staff were great
10.0 / 10.0
Everything was lovely.
All good.
8.0 / 10.0
Location was right on the beach, restaurants out the front and part of hotel, room was clean and very roomy, balcony overlooking the squirrel tree, air con cool and showers took a little bit to heat up but was good once it did, near to shopping centre if desired and easy to get a pick up and drop off with taxi, or grab. Swimming pool clean and nice to hang out at but only open until 7pm, rooms cleaned daily if you want
Pool slightly longer hours to have a dip after dinner,
9.0 / 10.0
Amazing gardens, great room. Extremely clean and top service
Nothing, just be prepped for the bogan paradise of Kuta
10.0 / 10.0
Good location to shopping poppies lane and mall.
Staff where great, our little one come down sick and they rushed us to hospital no questions asked.
Staff are super friendly and accommodating
Not many places to go for food near by
10.0 / 10.0
The property’s location is in the heart of Kuta beach and one can easily enjoy the beach. The concept stayed true to the Indonesian culture which we were hoping for instead of the modern design of other resorts. The rooms and facilities were exceptional and the staff were very friendly and accommodation. One of their restaurants also offer the cheapest but delicious food we have seen so far in the area.
9.0 / 10.0
Check-in was smooth. I spent one night in a room where the air conditioning didn’t work, but the problem was resolved quickly. I was moved to another room, and everything worked perfectly there. The staff were friendly and always willing to help. Two thumbs up for that.
a little advice, just make sure everything works before using the room. sometimes the water does not smell fresh, there is a hint of rotten egg smell in the first few seconds when you open the tap, but later the smell is gone. but i guess it is a common problem if a hotel use a water tank/reservation system. perhaps the maintenance and cleaning should be done more often.
5.0 / 10.0
The hotel is beautiful, with spacious rooms and balconies. However, the air-conditioning unit is only 12,000 BTU, which is not large enough to properly cool the room. As a result, it is constantly running at maximum capacity and the thermostat never reaches the set temperature. Additionally, if you leave the bathroom extractor fan on—even with the door closed—the room will not cool at all; it took us a full day to figure this out.
Housekeeping prepared a special decoration for our arrival, and every day they left an elephant, a praying figure, or a monkey made out of towels. The room was consistently cleaned and well presented. The security staff, although they did not speak English, always approached me with courtesy and kindness. Both departments delivered exceptional service
During our check-in, the front desk agent was rude. She handed me only one key even after I explained that my wife would be staying in the room for several days while I would be going in and out. Later that night, I asked the receptionist, Vian, about the Galungan celebration on the 19th, since we were interested in learning more about the local culture. His response was, “There is nothing for you to see, it is a local celebration, not for tourists.” His tone was rude and dismissive. At the St. Kitts Marriott, where I work, we would never address a guest in that manner.
We also made a reservation with him for a massage the following day at 12:00 p.m. He filled out a form and instructed us to be on time. The next day, we arrived at the spa and found it closed for renovations. When we returned to reception, the same receptionist told us the spa was closed and that we should go to room 419 instead. I asked why he hadn’t informed us the day before when we made the reservation. He said the spa had been closed for a long time and that they only use room 419.
We arrived at room 419 exactly at 12:00 p.m. and knocked. A young lady opened the door and asked us to wait five minutes outside. We waited three minutes in the heat and humidity. Then another staff member came out and told us we needed to wait an additional ten minutes. I asked why we needed to wait outside again, under this heat, simply because they were not prepared. Why ask guests to make an appointment in advance if they will not be ready at the scheduled time?
I told her to cancel the service because I was not going to wait any longer. She then asked, “And the bill?” I responded that there was no bill to pay because no service had been provided—due to their lack of preparation.
The reception and spa staff are a complete disaster; they need proper training on how to treat guests. We are not there to bother them—we are on vacation. They should learn from this quote:
“There is only one boss: the customer.
7.0 / 10.0
Location was great, staff were exceptionial
The bathrooms could have been better
8.0 / 10.0
Great location near the beach. Staff were excellent, very helpful. Rooms were comfortable and roomy with aircon, fridge and kettle. Nice extras like bathrobe, slippers and umbrella.
Disappointed it didn’t have a gym. Renovations happening and a bit noisy due to work being carried out.
8.0 / 10.0
Location was good. Clean place.
WiFi kept dropping out in room
7.0 / 10.0
The staff are friendly
NA
10.0 / 10.0
Beautiful grounds , extremely well kept ,excellent location close to everything have stayed at Grand Istana many times never disappoints
Nil
10.0 / 10.0
Love the hotel,been there many times. This time, I went with 13 family members. We were all happy with the hotel and amazing staff.
We were very sad to leave.
Will definitely be back.
Nothing
10.0 / 10.0
Location, Facilities, Pool,Food options of breakfast. Massage by hotel
Cost of tour attraction provided by hotel was very costly.
9.0 / 10.0
Location and breakfast
Noise from neighbour building at 6.30 Sunday morning - otherwise very peaceful
7.0 / 10.0
Comfortable bed and clean rooms as usual. Pool is fantastic. Breakfast is usually of good quality.
Moving breakfast to a new unsuitable location for 2 days spoilt our enjoyment.
10.0 / 10.0
Amazing location next to the beach, shopping and ever we needed.
The hotel was a beautiful classic style with manicured gardens and very clean.
8.0 / 10.0
Location - opposite Kuta beach which is good for watching the surfers and sunsets. A short stroll away from the Beachwalk mall where there are lots of designer label products for sale.
Well laid out resort-type property with lots of green space.
Good choice of restaurants on-site.
Bed was uncomfortable, with the sides of the mattress sagging.
9.0 / 10.0
Beautiful gardens
Staff very friendly
The rooms need a good clean
Need more variety in breakfast
Music in bar was not nice doof doof
Band was good
And have some different entertainment at night
Like fire dancers
Cultural dances
10.0 / 10.0
Staff where lovely, extremely helpful. Walking distance to everything
Nothing
9.0 / 10.0
The hotel is easy to find, with polite and friendly staff. The bed was very comfortable, and the balcony was lovely. I had food there—it wasn’t great, but not too bad. Overall, a nice hotel to stay at.
The bathroom in spa facilities could be improved. I noticed black mould on the shower curtain, door, and walls, which made me feel uncomfortable using the shower before my massage.
Regarding the massage, the therapist’s hands felt rough, like sandpaper, but the pressure applied during the massage was good.
10.0 / 10.0
Immaculate property, great staff, very comfortable and clean.
An elevator would’ve been nice
6.0 / 10.0
The location is perfect - right in the heart of Kuta!
The massages at the spa are awesome!
I arrived on an early flight (7am) and was not able to get into my room till 2pm!
8.0 / 10.0
The Property grounds were very clean and the staff were awesome always very friendly.
The beds are hard and the rooms are tired. They could do with a coat of paint and some new fixtures.
They could definitely do a happy hour around the pool in the afternoon with beer. A Bintang is seven dollars.
9.0 / 10.0
Spacious room clean and comfortable
9.0 / 10.0
Staff lovely and helpful
Better lighting to do makeup
7.0 / 10.0
The location was good. Spa and massage facilities were good
The room was quite dated, the air-conditioning was very loud, and there was lots of noises of furniture moving all night. The bed was way too firm, the Tv was tiny. The fact that all the lights had to be on or off. And the bathroom.was very dated. When we went to swim in the pool, there was limited seating
10.0 / 10.0
Beautiful Bali Charm right in the heart of everything! Such a reasonable price for such a well kept grounds!
We loved the buffet at the restaurant! We are there all nights as it accommodated our entire large group! It was small enough that it wasn’t over crowded but big enough to have great facilities!
10.0 / 10.0
Staff were friendly and Location
9.0 / 10.0
Grand Istana is in a great location - beach across the road, Beach Walk shopping Mall couple minutes walk, can walk to many other restaurants, although there is a choice of three at Grand and walking distance to many stalls selling pretty much whatever you can think of! the hotel is very clean. There was a guy whose sole job appeared to be keeping the main foyers tiles shiny. The gardens and pool are kept in immaculate condition and the staff are very accommodating and friendly. It’s when you leave the resort things get sketchy!
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Grand Istana Rama Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Grand Istana Rama Hotel. Enjoy the water!
Is Grand Istana Rama Hotel pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Istana Rama Hotel?
We found 26 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, concierge services, and free wifi/internet.
