Hilton Bali Resort

Amazing pools and water slide

Kids club is too small and sometimes is too busy

The property was exceptional. Beautiful building, clean rooms, air conditioning was fantastic! So many options of where to dine. Loved our stay!

I loved everything!

Room, food, pools, beach, facilities

Nothing

I expected much more from this hotel. I was expecting a luxurious and very clean environment, but unfortunately, that was not my experience at all. I booked an Ocean View Tower Cliff room, but the room we were given had a construction view and was extremely noisy. When I called reception, I was told there was no availability to change rooms and that we would have to wait until the next day. We were travelling with our two-year-old son, who already struggles with sleeping in unfamiliar places. He was very scared by the loud construction noises and could hardly sleep. As a result, I had to unpack everything and then pack it all again the next day to move rooms. Instead, the hotel offered us three free snacks and coffee, which did not feel like an appropriate solution considering the situation. The sofa in the room was very old, dirty and heavily stained, which made me question the overall cleanliness of the room. The laundry prices were ridiculously high. We could have our laundry done outside the hotel for around 10% of the price they charged. The prices for food and drinks were also extremely high — at least double what we paid at good restaurants nearby — and then there was an additional 25% surcharge on top of that. The kids’ playground was another major disappointment. There were several broken and dirty pieces of equipment. On the day we arrived, they had removed the trampoline because someone had jumped on it and it broke, and I was told that the child had been injured. The rope climbing frame also had several ripped and damaged ropes, which did not feel safe for children. The toy section was very limited as well and did not meet my expectations for a family resort. Considering how affordable things can be in Bali, I believe the playground could easily be renovated and upgraded with safer equipment and more toys. There were, however, some very positive things.

• I expected much more from this hotel. I was expecting a luxurious and very clean environment, but unfortunately, that was not my experience. • I booked an Ocean View Tower Cliff room, but the room we were given had a construction view and was extremely noisy. When I contacted reception, I was told that there was no availability to change rooms and that we would have to wait until the next day. • We were travelling with our two-year-old son, who already struggles to sleep in unfamiliar places. He was very frightened by the loud construction noises and could hardly sleep. As a result, I had to unpack everything and then pack it all again the next day when we moved rooms. • Instead of offering a suitable solution, the hotel gave us three free snacks and coffee, which did not feel appropriate considering the situation. • The sofa in the room was very old, dirty and heavily stained, which made me question the overall cleanliness of the room. • The laundry prices were extremely high. We could have had our laundry done outside the hotel for around 10% of the price charged by the hotel. • The prices for food and drinks were also extremely high—at least double what we paid at good restaurants nearby—with an additional 25% surcharge on top. • The children’s playground was another major disappointment. Several pieces of equipment were broken and dirty. • On the day we arrived, the trampoline had been removed because it had broken when someone jumped on it. I was told that the child had been injured. • The rope-climbing frame also had several ripped and damaged ropes, which did not feel safe for children. • The toy section was very limited and did not meet my expectations for a family resort. Considering how affordable things can be in Bali, I believe the playground could easily be renovated and upgraded with safer equipment and more toys.