Mercure Bali Nusa Dua





7.1Good
(731 Ratings)
"Nice environment and property is very big and nice"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Top-tier experienceA high end property in this area
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Featuring an outdoor swimming pool and a fitness center, Mercure Bali Nusa Dua offers nonsmoking rooms with contemporary décor. Free WiFi is provided and complimentary private parking is available.
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Accessible Parking
Outdoor Cooking
Ironing facilities
Smoking allowed
Childcare services
Contactless check-in/out
Housekeeping available
Cleaning products
$$$$
7.1Good
(731 Ratings)
"Nice environment and property is very big and nice"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Was in a handy location within walking distance to the Main Street, but still quiet. The staff were friendly and helpful.
The property and room were looking a bit tired. Not quite the standard normally expected from a stay at the Mercure.
5.0 / 10.0
The staff were friendly and the private beach is pretty.
The facilities are old and tatty. They are a far cry from the photos. I was able to book a twin room for 1 adult and 2 kids, when I asked for an additional bed, the hotel was unable to supply one.
9.0 / 10.0
I love the comfy bed, and the room is spacious.
The TV menu. I wish there was access to cable tv and not paid subscriptions only.
4.0 / 10.0
• Great location
• Affordable price
• Helpful and friendly staff
• Poorly maintained property
• Black mould in the bathroom
• Fridge and air conditioner not working
10.0 / 10.0
Nice environment and property is very big and nice
Everything is good
9.0 / 10.0
Beautiful scenery. Clean and tidy
No storage space for clothes or shoes. No wardrobe to hang clothing
2.0 / 10.0
Location is ok
Very dirty
Poor breakfast
Small and smelly room
10.0 / 10.0
Greenery , Cleanliness, staff, Buffett and great customer service
Room Space
6.0 / 10.0
Lovely pool Great air conditioning
The hourly shuttle bus to the beach . Very crowded. Would have been better to run it a bit more frequently like friends down the road had one every 15 minutes.
7.0 / 10.0
Location
Friendly staff
Pool
Breakfast needs a lot more attention as it was very average. Needs variety
Gym definitely needs an upgrade as equipments are old and AC wasn't working
and I have stayed here before and nothing has changed or been updated.
8.0 / 10.0
I liked how the staff treated me especially Ayu she was absolutely amazing. She recorded our breakfast attendance with wide smile and with much happiness. After the first day she remembered my room number, it showed me she cared. All was terrific.
Not much at all
7.0 / 10.0
-Good value for money
-Room service food was actually quite decent
-As with all Mercures in Indonesia, cleanliness is always an issue. Your feet will be very dirty just by walking around your room barefoot.
-Low sound insulation
-Dining area is outdoors, get ready to be eaten alive by mosquitos.
8.0 / 10.0
It is in a good location and has a nice big pool and surrounding garden areas.
It is a bit rundown, pools had a lot of missing tiles and cleaning is not done properly.
4.0 / 10.0
Breakfast very poor, location ok
Face or hand towels would've being nice
more light in shower and softer towels not card board towels, the fridge wasn't a fridge it was more like a cool box
5.0 / 10.0
Egg station
All good was stale or poor quality. Coffee dreadful
10.0 / 10.0
Closeness to Nusa Dua Beach
Room are small and ordinary with no choice of better room.
9.0 / 10.0
Affordability.
Noisy Air conditioners
7.0 / 10.0
Convenient no fuss
A little dated but not terrible for the price
5.0 / 10.0
Pools were very good, room ok.
Breakfast was bad. Not many choices for Australian guests. Omelette not cooked in the middle, fried egg too much oil and no other egg choices. Poor fruit choices, some days only 2 choices.
We had to go out to eat after breakfast.
Room had mould behind the curtains. We both ended up with a cough and runny nose which could be related to poor ventilation.
No privacy for bathroom with vanity in the main bedroom.
All decking outside is unstable and unsafe for guests.
6.0 / 10.0
Location
Old property with infrastructure issues - room doors, plumbing, air conditioning. Mosquitoes & other pests in room
3.0 / 10.0
Breakfast was very ordinary
Location was ok
The whole place needs to be refurbished
7.0 / 10.0
Lovely entrance through the grounds and gardens. The shuttle to beach was very convenient. The area at the beach was lovely and very relaxing. I loved the rabbits too!
The pool area was a bit tired. The buffet breakfast didn't have a lot of food that I liked. E.g. no healthier cereal and muesli, yoghurt, brown bread.
7.0 / 10.0
The resort needs some love= it's clearly aged and needs to be upgraded and maintained.
3.0 / 10.0
The pool and location were ok. Pizza was nice.
Breakfast was poor, rooms were mouldy, and very dated. This hotel needs a full renovation. My room 327 had a very bad working air conditioner. It was never cold even on 18 deg and the fridge wasn’t cold.
7.0 / 10.0
We loved the pool area and the gardens around the resort.
Having a small patio/balcony was nice and relaxing
The rooms were dark, even with all lights on it was still dark and the rooms were small.
Breakfast was very limited for options and didn't change enough each day.
7.0 / 10.0
The gardens are well maintained and look beautiful.
The pool is very refreshing and lovely.
Rooms are small and very dark with not a lot of lighting at night.
The fridges are not big enough.
Room smells of damp mould.
9.0 / 10.0
Staff always eager to help, even provided a shower facility before my midnight flight. They also have a beach resort and a shuttle to Bali Collection.
6.0 / 10.0
Location & breakfast
Rooms are dated & our door was very difficult to open & bed was way too hard
1.0 / 10.0
Rooms are old and dirty, this place needs renovation immediately
Dirty sheets, bed cover, paint ripping off walls, mould, ripped curtains
9.0 / 10.0
Food, cheerful and respectful staff, clean facilities
The room has only a limited number of sockets which the guests needed in charging their gadgets
1.0 / 10.0
Nice gardens from main road apart from that, NOTHING
Pool was a disaster. Tiles were falling off, we collected them and put them on the side. Over pool lounge areas were falling apart, one had to be removed leaving concrete stumps in the water, another one was rotting away and was poorly repaired, the last one was just about usable. Exposed concrete was visable above waterline. Hand rails going upto the pool were loose and not safe. Not enough pool towels were available and some people had to go without until some were available.
In the rooms there were no drawers at all, we had to keep shorts, tee shorts etc. in the case, a small hanging rail was there for dresses, trousers etc. The over head shower did not work only a hand held shower was working. We had to keep asking for shower towels and hand towels to be replaced.
Nearest beach was several km away and had to be transported there, the private beach held about 30 people, a complete waste of time.
9.0 / 10.0
The room is very comfortable. The staff is very friendly and professional. The room service is great, all the food and drinks are very good at reasonable prices. The parking is spacious and easy to access even when it rains.
If you want to walk outside by feet you have to walk for five plus minutes until you leave the hotel territory. For example it took 7 minutes to reach the nearest bar: 5 minutes walking to the hotel gates and two to the bar.
6.0 / 10.0
Generally staff were pleasant although not eager or keen to help, the breakfast was probably the most disappointing I have experienced. The property showed its age with tiles loose in the pool, balcony door sticking due to swelling and strips coming loose, the shower was rusted and fell off the wall, the luxury pool view balcony was unusable due to the heat being pumped out by the air conditioner as it that took up a 3rd of the balcony. We also spent 4 nights at the Mercure Legian prior to coming to the Nusa due site and the difference was shocking, the staff at the legion hotel were amazing.
9.0 / 10.0
Value for money comfortable and great location
Small rooms and toilet.
9.0 / 10.0
Great location nice hotel curteous staff and great pool, value for money.
Rooms too small with small toilet but yes value for money, food choices less for vegetarians. Breakfast spread was good.
8.0 / 10.0
Staff great.
But information re the ""Sikent Day" was lacking.
There was an information sheet but we missed that as we arrived late in the evening ..
An easy oversight
.The room we booked was advertised at 24sqm
We were allocated an 18sqm room.
1.0 / 10.0
Customer service is at a deplorable level in this hotel.
I was physically injured in the hotel spa after receiving a massage. I would urge you to reconsider any spa treatments you have or intend to book as the injury I suffered completely crippled me and obliterated my future travel plans.
They chose to deny what happened.The email received by the manager of “deSPA” was utterly disgusting, they expressed no compassion and claimed no responsibility.
Within a half hour of getting the massage, my back seized up. I was unable to walk.
I contacted reception straight away and they initially did not send help. I had to outsource a doctor from outside the hotel. I ended up in hospital on an IV drip for the excruciating pain I was in.
3 weeks on I am still in pain, receiving medical attention and waiting for an MRI scan to see the extent of the damage to my back.
This holiday of a lifetime literally turned into a nightmare. I missed my trip to Australia and therefore I am thousands of euro out of pocket and still suffering due to the injury caused in the spa in this hotel.
AVOID this hotel and Spa at all costs.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Bali Nusa Dua. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mercure Bali Nusa Dua. Enjoy the water!
Is Mercure Bali Nusa Dua pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mercure Bali Nusa Dua?
We found 27 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, free shuttle available, and golf course (within 2 mi).
