The Residence - NO 57

The staff was welcoming and helpful, the room was clean and comfortable, the bathroom was nice and elegant although small.

The wifi did not work (the information on the leaflet did not correspond to anything).

* Close to town and easy to navigate on foot * Good strong shower

* Nowhere to hang towels * Only crockery were 2 cups - no spoons and no other cutlery or crockery * Nowhere to put suitcases. A few hangers over two small shelves. A place to put suitcases to open would be really useful * Room wasn't vacuumed or bits picked up from previous users

Location good with comfortable beds and pillow and fairly quiet. Ease of entry on arrival and leaving very good.

The place needed a good clean. The kitchen needed a fork, a teaspoon and a tea towel to dry up. The TV did not work so what was the point of it!

The location was good. The walk into town was easy and pleasant and the keys easy to find and store once the code had been provided.

Before arrival I asked if there was somewhere to store our bags prior to the check-in time and was told yes, I could leave them in the hallway. I advised we would arrive around 7am. I called and messaged once arrived and did not receive the necessary codes until 1pm which completely neglected the need to drop our bags early which was a shame. The room was reasonably clean although dusty on the top shelves and the carpet was dirty. All of the chest of drawers provided either had broken fronts or no bottoms to put anything in. 2 of the beds had stained linen/pillowcases. I had to ask for the towels and toilet paper to be changed/replenished mid-week. I had to request an extra mug and glass as only 2 had been provided for a three-person room. I also had to ask for a bath mat as the shower hit the floor through the curtain. The shower curtain was far too long for the shower. It couldn't be draped outside the base as the floor got wet, but inside it blocked the drain for the water to run away. The shower went from cold to tepid to boiling hot at will and there was no way to control it. Some days we just cold showered, or showered at the gym. The blinds were impossible to open so we didn't try again. There was an exposed light fixing. Good location, massively overpriced for the quality received, sadly.