SingularStays Santa Clara

The appartment was very spacious and had everything we needed, it was also very central. All good.

No issues. All good

Muy limpio y espacioso

No me gustó el ruido que se escuchaba tanto de la calle como de las habitaciones de al lado, ya que afectó nuestro descanso toda la noche . Además, después de realizar el check-in nos solicitaron un depósito de 300 euros , una cantidad que nos pareció excesiva. Nos indicaron que dicho depósito sería reembolsado al hacer el check-out, pero eso no ocurrió. Al llamar para consultar, nos informaron que la devolución se realizaría en un plazo de 7 días. Considero que esta información debería comunicarse de manera más clara antes de la reserva o, al menos, antes del check-in. De haber sabido que el reembolso no sería inmediato, probablemente habríamos elegido otro alojamiento. 🥹

Key collection 10 minute walk from apartment

Fantastic location on an exciting pedestrian street close to the main station. Bright, spacious accommodation, adequately clean, good kitchen equipment, comfortable beds and secure door. Hot showers and good towels.

A first for all of us - we were told to buy our own toilet roll after the 1.5 rolls provided "as a courtesy" ran out after use by 5 people over 3 nights... No shower gel either. Sofa needs repaired as the modular parts are not connected, and the dining chairs felt like they could collapse. I was waiting for check in near the property with my bags, but then I had to collect the keys from the company office a 15 minute walk away... Street noise very disturbing and difficult to improve - bring earplugs! Bedrooms without AC become hot overnight.