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Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

Top rated by guests

Most favorited

Property building

Other

Restaurant/places to eat

Swimming pool

Property building

8.4Excellent

(470 Ratings)

"Had to leave too early for breakfast but the dining room looked nice. Room was very clean wirh all the amenities that a person would need. Staff was friendly. Hotel was in walking distance to several ..."

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Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(470 Ratings)

Inn in Westerville, OH

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this inn

Conveniently located off Interstate I-71 and Polaris Parkway, this hotel features free Wi-Fi, free breakfast and rooms with a microwave and refrigerator. Microsoft Corporation is 4 minutes’ drive away.

Amenities at Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Westerville, OH

city location on map

Nearby attractions

Columbus Zoo and Aquarium

Franklin Park Conservatory and Botanical Gardens

Highbanks Metro Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

Most favorited

8.4Excellent

(470 Ratings)

"Had to leave too early for breakfast but the dining room looked nice. Room was very clean wirh all the amenities that a person would need. Staff was friendly. Hotel was in walking distance to several ..."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(470 Ratings)

Inn in Westerville, OH

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Westerville, OH

city location on map

Nearby attractions

Columbus Zoo and Aquarium

Franklin Park Conservatory and Botanical Gardens

Highbanks Metro Park

Available Rooms

About this inn

Conveniently located off Interstate I-71 and Polaris Parkway, this hotel features free Wi-Fi, free breakfast and rooms with a microwave and refrigerator. Microsoft Corporation is 4 minutes’ drive away.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.4 / 10.0

Excellent(470 Ratings)

100% verified reviews

9.0 / 10.0

Good

Location

No hot tub

10.0 / 10.0

Excellent place to stay.

Had to leave too early for breakfast but the dining room looked nice. Room was very clean wirh all the amenities that a person would need. Staff was friendly. Hotel was in walking distance to several places to eat.

8.0 / 10.0

Great night stay. Don’t be late for breakfast, because you may have a limited offering. But very nice overall.

It was clean and nice staff.

10.0 / 10.0

Very nice hotel

Clean and close to the highway

10.0 / 10.0

Friendly staff, comfortable and clean room.

Nice, clean room and in a convenient location for the activities we had planned.

The breakfast on the second day wasn’t as good as the first day.

10.0 / 10.0

Pleasurable

Updated and clean

9.0 / 10.0

We will stay there again when in Columbus

The breakfast was great-different things every day also some of the same too

10.0 / 10.0

Great place to stop over with an excellent breakfast.

Updated rooms, great bed, delicious breakfast

Had a little trouble getting the hvac fan to run continuously.

9.0 / 10.0

Facility was nice, but very difficult to find. Columbus was very busy at the time

One night stay on way to Garner, North Carolina. Very Friendly Staff. Good Breakfast to start day off right

Very hard to find facility.

8.0 / 10.0

the stay was generally good but the condition of my room was not excellent.

freshly brewed coffee and nice breakfast. quiet and fast elevators. fresh towels delivered each day. contemporary decor in guest room.

only one chair in a room that supposedly accommodates 4 guests. bathroom exhaust fan was ineffective. furniture was scratched up and lamp shade was torn. asked staff for an additional chair and never heard back about it.

1.0 / 10.0

Staff was great. Would not stay again.

The staff was great

but the constant construction that I didn’t know about until I got to the property was a huge let down. Literally sawing hammering and cutting in the 2 rooms surrounding me until after 8 most night. The terrible smells and constant beeping all night from the rooms being worked on.

9.0 / 10.0

Clean, good accomodations

Professional greeting from front desk on check in. The breakfast was good. The room was clean.

Nothing

10.0 / 10.0

Was pleased with everything at this hotel.

Bed was comfortable. Loved the soft pillows. Hotel was clean. Employees were friendly and courteous. Breakast was adequate. Loved the hotels decor. Very happy with our 1 night stay.

No complaints.

9.0 / 10.0

Clean, Good Location, Great Breakfast, Nice staff and Good Price. Highly Recommend.

The facility was clean and breakfast was great. The location was perfect for our trip. Easy to get to.

No Complaints.

1.0 / 10.0

Do not stay here if you wanna have to pay for a broken window !

Nice hotel but apparently a bad location

Ten vehicles were broken into over night. Apparently nobody monitors security cameras at this location. Staff was not helpful to say the least. I would never stay at this location again!!!

10.0 / 10.0

I am so happy that I chose this hotel for our family vacation 💜

The staff was wonderful. Loved the pool. Great breakfast.

It was great!!!!

10.0 / 10.0

Asked for a crib, immediately placed in my room. Quiet and clean

Breakfast was amazing, worth the price of a nights stay.

Nothing

1.0 / 10.0

Horrible customer service

Nothing

The service was horrible the staff were extremely rude. It was dirty in the lobby and elevator. The pool has too much chlorine and was cloudy you couldn't see your feet when In the water. My children were not allowed to use the pool after we had checked out. They kicked us out of the premises. the staff was so unbelievably rude to my wife and children. I needed more blankets for my children and it took me going to the desk and calling 6 times to get them. It was the worst hotel I have ever stay at.

10.0 / 10.0

Great place to stay!

Friendly front desk lady. Room was clean. Breakfast was very good! Grandkids loved the pool!

Went down to ask for next day pool passes and no one at front desk, waited quite awhile. We forgot toothpaste and was going to ask for a tube, no one there then either, store not very far.

9.0 / 10.0

I would stay there again.

Clean. Friendly and polite staff. Nice place. Decent price.

We liked it.

9.0 / 10.0

Friendly staff. Clean room and good breakfast.

Front desk staff were very friendly. Clean room with plenty of towels. Quiet stay.

9.0 / 10.0

Comfortable bed, A/C worked great, and rooms had plenty of towels.

Comfortable bed. The A/C worked great! Front desk staff were very friendly.

1.0 / 10.0

Don't waste your money

Pool area for the kids.

Deposit is outrageous. First time we stayed fire alarms went off from 3am until check out and no one seemed to care. We were told no one was coming because there was no fire. Figured we'd give it a second try just because our kids loved the pool but nope. They wanted to charge us $250 A NIGHT for a deposit which I still haven't gotten back almost 3 weeks later. Front desk staff was unprofessional and while my family and another family were in the pool the "manager" proceeded to come in filming the area and the kids swimming which my husband and I thought was super creepy. Will not be returning.

10.0 / 10.0

Would 10/10 recommend to others!!

Super clean! Wonderful breakfast and very nice staff!

10.0 / 10.0

Todd was great, very accommodating, friendly

Location, clean

Nothing

1.0 / 10.0

Horrible hotel experience!

It was not good, wasn’t told they got rid of the hot tub. Very loud guests playing really loud music. Breakfast was absolutely horrible! Staff was rude to my children, rude to my wife about breakfast when she just asked about the pancake machine. Definitely not staying again!

10.0 / 10.0

State was excellent. Everything was prompt check in and check out was a breeze. No problems. Highly recommend.

I didn’t really have any dislikes with the location the only problem and it’s not just here or this location. It seems like when there’s a big event that is in an area hotels raise their rates through the roof for that event and I didn’t mind paying for it, but still I feel that that’s kind of bull crap other than that. Staff was nice. Location was good. We came in late checked in continental breakfast was ready. Everything was stellar.

1.0 / 10.0

Make your own breakfast plans

They say breakfast available but not until 9:00 people need breakfast before then

10.0 / 10.0

The pool was fantastic! As was the breakfast and staff!

Right off the freeway, but still pretty quiet.

Everything was great!

7.0 / 10.0

Stay nice the breakfast was very disappointing.

The location was great,

The breakfast was not very good. No milk for cereal, no regular cream for coffee, area not very clean.

6.0 / 10.0

Way overpriced, great swim amenities,

Convenient location. Great pool

Front staff was a little grumpy. We asked for a blanket and they seemed very inconvenienced. There is a $250 fee charged for incidentals so $450 was taken from our account at check-in. That’s a bit excessive and unnecessary. We signed a swim contract that stated “no parties in the pool area” but they allowed a birthday party to go on while we were there and made the pull PACKED. One of kids puked from the party and they closed 2.5 hours early and the whole reason we came to the hotel was for the kids to swim. We spent more on the hotel and couldn’t even swim during the time we intended.

6.0 / 10.0

Good room, service could’ve been better, felt very stressful just trying to use the pool

Room was clean, hotel was clean, easy check-in

Security at the pool was rude, woman in breakfast area was quite rude and food was limited

9.0 / 10.0

nice

room

the smell of weed

9.0 / 10.0

got there, slept, got up and left

breakfast had a lot of options

nothing

10.0 / 10.0

Exceptional

Very nice! This was our second time staying

Bought drinks and snacks for the pool then they said we couldn’t take them inside the pool area. Should be a sign in the snack room that tells you that.

1.0 / 10.0

Booking.com confirmed a room and the hotel said booking.com overbooked them. Ended up without a place to stay and had to

Booking.com confirmed a room and the hotel said booking.com overbooked them. Ended up without a place to stay and had to go home early.

Booking.com confirmed a room and the hotel said booking.com overbooked them. Ended up without a place to stay and had to go home early.

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