Extended Stay America Suites - Fort Lauderdale - Davie

A roach in my room please provide discount

A cockroach in my room by the headboard near the bed was not happy seeing that please provide a discount a lot of money for that to happen

I loved the breakfast. The room was very clean. The staff was attentive and friendly.

We like everything.

good

good

Nothing

Receptionist was really rude made me wait till 2:18 am to check in. Didnt know what she was doing and very unprofessional

Room was not clean, there was left over food in the fridge which stunk! Fridge had mold and rust, carpet had red stains all over. Wasn’t Ute if the bed was safe or clean to sleep in. NOT an experience I will repeat!

For the money it was not great! breakfast was not good and the room could use an update.

I am semi handicapped and my room was on the second floor. The hotel has no elevator.

I did not bother with having breakfast. When I checked in, I was shown the small table where I could find breakfast. The size of the table told me all I needed to know. The location was convenient for the purpose of my trip.

Check-in was a nightmare. I was asked to charge a card for the stay. I had to argue with the attendant that I had already paid for the room a week before. Finally, she found my payment in the system, but still charged me a $100 hold fee. I had called two days prior to my arrival and asked for a ground floor and assured by the property that it would not be an issue. When I arrived, I was told there were no ground-floor rooms! The worst of all my issues was the smell of the room. I had asked for confirmation that the room was a non-smoking room and assured the entire property was non-smoking. I was lied to! The room reeked of cigarette smoke, especially the bathroom. I had to keep the bathroom door closed through the night just to be able to sleep because the odor was so very strong. It was either coming through the walls or the air vent in the bathroom. Also, there are no outside garbage cans. I walk my dog and pick up her poop in a bag. There was nowhere to place the bag. I shared this with the manager, and she told me she had removed the outside trash cans because they were overflowing, causing rodent issues. Also, I placed my room's garbage outside the door, expecting it to be picked up. It stayed there for two days. When I shared this with the manager, her response was that they did not offer that service at the property. The room was decent but needs a lot of attention as to cleaning (please see attached photos). The shower faucet has been installed backwards. Usually, you begin with cold water and switch to hot. This shower begins with hot and continues to cold. Instead of fixing it, the property simply placed labels over the cold and hot. SMH