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Fairfield Inn and Suites Columbus Polaris

Lobby or reception

Property building

Property building

Lobby or reception

Photo of the whole room

7.4Good

(120 Ratings)

"Breakfast good and staff very friendly"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(120 Ratings)

Hotel in Westerville, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Featuring 3-star accommodations, Fairfield Inn and Suites Columbus Polaris is located in Columbus, 9.3 miles from Columbus Zoo and Aquarium and 10 miles from Six Flags Wyandot Lake.

Amenities at Fairfield Inn and Suites Columbus Polaris

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Westerville, OH

city location on map

Nearby attractions

Columbus Zoo and Aquarium

Franklin Park Conservatory and Botanical Gardens

Highbanks Metro Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.4Good

(120 Ratings)

"Breakfast good and staff very friendly"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(120 Ratings)

Hotel in Westerville, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Westerville, OH

city location on map

Nearby attractions

Columbus Zoo and Aquarium

Franklin Park Conservatory and Botanical Gardens

Highbanks Metro Park

Available Rooms

About this hotel

Featuring 3-star accommodations, Fairfield Inn and Suites Columbus Polaris is located in Columbus, 9.3 miles from Columbus Zoo and Aquarium and 10 miles from Six Flags Wyandot Lake.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(120 Ratings)

100% verified reviews

3.0 / 10.0

Not Good

The breakfast was okay

First of all Google is wrong and they don't have a hot tub. The person who checked up in said my card would have a $50 hold on it but then I was charged $72 and haven't received it back yet. The bathtub felt grimey and was gross looking aound the drain. The shower curtain was tore at the top. There was no bags in any of the trash cans I had to use a dollar tree bag I had for the bathroom trashcan. The bed was so uncomfortable!!! Straight up a flat rock! I could hardly sleep at all. Then I really couldn't because at 11pm at night a maintenance worker came knocking on our door. When I answered he said that he had to check our shower because there's a leak from around that area going all the way down to the first floor. The guy was nice but still this was all crazy. He checked the tub and apologized and left. Honestly I would really appreciate a refund or at least a partial refund.

10.0 / 10.0

Had a good time

Breakfast good and staff very friendly

Had no hot chocolate

5.0 / 10.0

It was good but the beds were horrifically uncomfortable

Location and room was good.

I won’t stay there again beds uncomfortable and pillows didn’t help

8.0 / 10.0

It was ok

Close to Quest Conference Ctr

No working ice machine on the floor. Also, put a hold on my funds for $1600 upon registering for room. In addition, on Tuesday if my stay the cost of room went up $10. Then on Saturday, went up to $189, when I confirmed room rate of $129. I was told the fluctuation in the price was due to occupancy. Well, I scheduled room for a confirmed rate of $129. Nothing said about possible fluctuation in price.

8.0 / 10.0

Satisfied

Great

The ice machine on my floor was broken

7.0 / 10.0

The stay was plesant.

The staff was excellent and understood my concerns with the issues at hand.

There was a problem with no ice service on the premises do to construction damages to the lines. also, the shower curtains in my room were torn and there was no shower gel on shampoo available for use which I did not need.

6.0 / 10.0

It was OK

The matress was tilting toward the center - we rolled to the middle

10.0 / 10.0

Excellent facility and staff!!

The room was set up so you have a bathroom, a sitting area and the sleeping area. Very functional, comfortable and clean. There was very little noise from the hallway and adjacent rooms. We didn't try the breakfast since we were meeting family for brunch but it looked plentiful and tasty. The staff was very friendly and helpful

The only thing that wasn't perfect was our view of the entrance overhang but we weren't there for the view so it really didn't matter 🙂. It was truly an enjoyable stay and we will use Fairfield Inn again!!

8.0 / 10.0

Nice location and easy to get into hotel.

It was good. there was a nice selection of food choices. The front desk staff was very nice and accommodated all our needs.

The room was stuffy, and the air would not come on had to open the window. drain in tub was broken and there was some type of dirty residue under sink. You could see it while on potty. Price of room could have been better.

7.0 / 10.0

Adequate but not as good as other Fairfield Inns we have stayed in.

Location and comfort of the bed

Sewer odors in bathroom even after they tried to fix Elevator dirty Breakfast not as good as typical They didn’t make up room and we saw no sign it was necessary to ask.

3.0 / 10.0

Nice but could have been better.

Tv didn’t not work; bed was super high; curtains didn’t close; and heater wasn’t working

8.0 / 10.0

Booking.com I have a receipt for $149 and was charged $170. Not happy.

Nice area and clean

No comment

5.0 / 10.0

Average, will not consider it again

Spacious room Clean lobby Breakfast selection

Room condition: Wear and tear on tub curtain Shortage on towels Broken toilet Dirty walls Faulty shower head

4.0 / 10.0

Gross

Location

Dirty, no staff, no coffee or toilet paper.

1.0 / 10.0

Horrible they didn’t honor our reservation!!!

Nothing because even though we had a RESERVATION a through booking they gave our rooms away and we had to go off somewhere to look for another hotel with a list that they gave us! No one wanted to take their dumb paper.

That even though we BOOKED 2 ROOMS through booking they didn’t reserve them they gave them away!!!!

5.0 / 10.0

I was not happy with it

It was good

Well I had to tell them three times I need towels and I even told them if they wanted to clean the room why we were gone and come back the room was the same

4.0 / 10.0

2nd time at Marriott, usually stay in Hilton properties, much better quality beds

Breakfast was ok, nothing great. No butter avail for waffles & potatoes were under cooked, some were so old they were inedible.

Beds are uncomfortable, things poking through.

8.0 / 10.0

It was a good stay

Food was good. However, the coffee didn’t get refilled enough

I held an executive king size room on reservation with 2 queen size beds for me and a friend. Instead I received a suite with one bed and a sofa bed. Friend had to sleep on sofa. However, I liked the room rate better.

6.0 / 10.0

Quiet, but not as nice as 2019

The staff was very accommodating and friendly. Room was quiet with little noise from neighbors beside, above, or below.

We had to change rooms because the first one gave my husband a backache. He felt like the head of the bed was tilting down. Flashing light on the alarm system by the bed was a constant annoyance throughout the night. Refrigerator in first room was so noisy we had to unplug it. Toilet seat was a round one - which is very uncomfortable for men. Flashing alarm light was in the second room too. This bed felt like the sides were tilting towards the middle of the bed. Improvement in toilet seat to an elongated one. Nice! We stayed in this hotel in 2019 and had an excellent experience, which is why we chose to stay here again. Sadly, this experience wasn't as comfortable as before. Biggest issue is that the staff could not find our reservation upon arrival. We booked the room through booking.com. Apparently they put the last name as "and Greg" instead of our last name. I don't understand why our confirmation number didn't pull up the room when the last name didn't work? Makes no sense. Anyway, someone finally found it and got us checked in without further trouble. I'm pretty sure this issue can be blamed on booking.com and not the hotel staff.

4.0 / 10.0

Did not liked it.

There is no sun blocking curtains on the window, and room was facing the illuminated parking lot. The room is old not renovated, the mattress is old and cheap. Wouldn’t recommend.

6.0 / 10.0

Average hotel at average price point.

The experience was exactly what I expected from a hotel at this price point. The staff were all very friendly and welcoming. The beds seemed new-ish with clean linens. Breakfast included yogurt, pastries, waffle bar, and hot food like eggs and sausage.

The shower was a little dirty - some soap scum stains on the shower curtain and there was some mold/mildew in the shower itself. A small annoyance was the small television. Personally I don’t have a TV in my bedroom and watching TV in bed is a favorite when I do stay in a hotel. The TV in the room was small and slow to respond to the remote.

6.0 / 10.0

Pleasant

The beds and pillows were way too soft

10.0 / 10.0

Excellent service

friendly staff and clean room, bed was comfy

Nothing, everything worked out fine.

8.0 / 10.0

A totally average hotel.

Clean and convenient mid-range hotel.

Smaller rooms, but clean. Only 1 elevator in operation.

8.0 / 10.0

Decent but other hotels were cheaper but just sold out.

Decent

Room wasn’t clean. No body wash, shampoo or conditioner in bathroom. No sheets or blanket for pull out couch. Pool area seemed dirty.

10.0 / 10.0

Great stay for a fair price!

Staff was very friendly and the breakfast was great! Excellent location close to the highway and many businesses.

9.0 / 10.0

clean and quiet

location

n/a

5.0 / 10.0

It was fair, would not recommend it to anyone or stay there again! The staff was friendly.

The food selection was good, but the staffing in the dining area was always behind in getting the hot food out in a timely manner, which kept causing a line up and then by the 4th or 5th person, then the hot food items were empty again.

We didn't like the fact that we had to keep waiting for the Hot Food items, we would go back to our table and wait and by the time we could get thru the line again, it was out. The second day of our stay ALL items in the food bar was also continually out, we just got frustrated and went back to our room. This also included the coffee carafes also! On the 3rd day of our stay we decided to forgo our breakfast at your dining area and got it somewhere else! Also besides the dining. We had a KING SUITE, but the bed was certainly not large enough for a king. The bed was positioned to almost shoved against the wall...I had to walk sideways to get into bed, there wasn't enough room between the bed , the wall and the air conditioner. When we checked in the guy was running the vacuum and it was so loud we had a terrible time trying to hear the clerk, but he didn't offer to shut it off.

9.0 / 10.0

Superb

They are always welcoming and facility is very nice.

Our bathroom wasn't as clean as it should be.

9.0 / 10.0

Superb

Very friendly staff. Clean and comfortable accommodations. Close to places we were visiting. Good breakfast.

Slow elevator at times.

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