Hilton Orange County/Costa Mesa

Front desk staff was wonderful, very friendly and service oriented. Streaming service on tv and comfortable bed. Great location close to airport.

Ancillary charges like $45 parking and no free water ($2.50/very basic brand bottle). Thermostat screen didn't work properly and het was very drying. Called for toothpaste & blanket and she only brought toothpaste, said she'd come back but after a long wait had to call again and when she came back she said she was on break. A few hairs n bathroom floor/shower.

The location and cleanliness

The TV remote didnt work

Very old hotel... yellow stained curtains.. everything is yellow.. the hotel carpet is probably 40 years old.. Should not be a 4 star hotel.. this Hilton needs some major updates.. I have the same shower in my apartment... the lamps in the rooms..horrible.. Overall not bad.. but definitely not a 4 star hotel

Cool set up.

nothing

Old Hôtel equipments as A/C very old

The person checking us in was SO friendly! The pool was very nice.

We read there was a pool bar. Apparently the pool bar is only open for the summer. There were adult guests at the pool laying out and were obvious about not wanting kids at the pool. We felt very unwelcome with our 2 little boys, and the pool and pool bar were one of the main reasons we stayed here.

Great location and great breakfast.

Parking fee and ease

The staff here is horrendous! We stayed here after a long night at Universal studios horror nights, I was pregnant and very exhausted, and when I came in to check in the old man at the front with a British accent was so demeaning and talked down to me like I was some idiot. I’m not sure if he’s used to dealing with drunk people coming in, but obviously I was pregnant and not drunk so I’m not sure why the horrible attitude. He seemed annoyed that I was checking in so late saying, “ I didn’t think you were going to come” then when he told me about breakfast I asked “oh is it complementary breakfast” to which he laughed. I tried to ask him about parking and he was yelling at me like I just didn’t have the capacity to understand him and kept saying “do you understand?” Like I couldn’t speak english even though I only speak english. It was very belittling and unnecessary to be this rude to customers. On top of this, desperate to finally get in my room I needed extra pillows since I’m pregnant and I called and asked for some and the said, “why? I don’t think I can send it over but if security is nice enough they can give them to you”. I’ve stayed at many hotels traveling while pregnant and call to get pillows and they always accommodate. Having it seem like it was a big ask and how “if he’s nice enough to get me pillows” is not the way to treat a hotel guest. To make the whole stay even worse, the Air conditioning did not work at all. My husband and I were so uncomfortable we were sweating all night and had a very hard time sleeping. Very old air conditioning and it’s ridiculous how difficult this hotel made our stay. Not worth it at all. Please stay somewhere else. For this being a Hilton I was so surprised.