Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel

Did not eat there because they said we had no food meals included. Surprised as we thought we had.

We checked out one day early. Hotel said fine gave approval.we had prepaid so Once we see the credit from you then we will give rating

Location is great. Centrally located to both freeways and beach towns. The small lake and park-like landscape behind the hotel are beautiful and tranquil.

The only thing we didn't like was that the attached room patios are incredibly small--barely fits two chairs much less two people.

Everything was good.

No problems, I enjoyed my stay

The hotel is very conveniently located, clean and the surroundings are supringly quiet for being in a city. The hotel is in a peacful environment. The workstation in the room is spacious and well lit.

Check in time is 15h00. The room was not ready, we were told 5 to 10 min. After 30 minutes, we had to inquire again about the room. We received the same standard answer of 5 to 10 munutes. I missed my appointment and had to reschedule my meeting because of the no care attitude.

Room was joined with another room without any isolation and we were part of their start (violation of privacy). Amenities were unkept and unusable. The parking was overpriced, the food had to be purchased in insanely overpriced restaurant next door and when I wanted to address these issues, manager “couldn’t be found”

When it comes to food having a variety of options is essential as i do suffer major allergies and have dietary restrictions. The food was delicious when I dined however countless times I tried to order something they shared they didn't have it. After multiple times of being told no you can get a bit disappointed , but i still found something. One complaint while ordering a drink from the pool area i expressed im allergic to orange and cannot drink orange juice. I stated multiple times and opted for a pineapple margarits. When my drink came they said they didn't have pineapple so made it with orange juice. After the fact I explained multiple times I cannot drink orange. I even said I would take a cucumber spicy marg, but not even that suggestion came. To be served a drink completely opposite after stating allergies could have turned fatal as my epi pen was in my room. Please if someone tells you they are allergic multiple times and they give you alternatives please take those into consideration before making a huge mistake. I was not charged for the drink but the fear of them getting it wrong a second time worried me so I declined the chance to make it right . travel with chairs. I use a cane and chair but when I do not have someone else the tub can be risky. Luckily the tub was low and there was a rail inside. The pillows are aweful and the towels rough. Despite minor disappointments I loved my stay. My breakfast was delicious and cocktails from the bar when we visited in the evening were stellar. Customer service across the board was phenomenal. I can not thank the staff enough for their kindness and hospitable vibes during my two night stay.

Add a coffee bar in the lobby. It’s cumbersome to have to go to the rest. And what’s up with the $40 parking fee? A bit of a rip off.

Location

- loud neighbors - the water from sink faucet smelled like sewer - no bathroom fan - can’t connect to internet through TV - WiFi was not that good - no river or lake view - loud AC unit - very compact parking lot

Staff very helpful

Spotless friendly

The room was clean

We paid for breakfast included, however we only got a discount at the hotel restaurant

I had an amazing time and I will be back very soon I love it here thank you

Everything was great

The breakfast was well prepared, a most satisfying start to the day. The bar is an ideal place for a late-night snack after the theater.

No complaints.

All staff was kind, welcoming.

Old property. Toilet seat was isn’t aligned, shower wasn’t hot enough, we also smelled someone was smoking even though it was a smoke free building.

Front desk team is very responsive and polite

Expensive

Great location near family

Nothing

Location perfect !th

The sofa was not comfortable

I love that it was right next to OCMA and South Coast Plaza and the water pond out back was nice for a walk and view out my hotel window. The toiletries provided was also great. I wish there was toothpaste as I had to go out and buy that.

I could hear other guests very well through the walls and down the hallway. It wasn't very quiet. Also, there were hairs (from prior guests) stuck to the walls and ceilings in the bathroom that were not cleaned.

Nothing

Staff Discriminates against minorities

hospitality

none

hospitality

none

Small size

No breakfast buffet

I liked how friendly the staff were. Truly kind and always friendly.

I wish I’d know that booking breakfast ahead of time would be a waste of money. It wasn’t enough to ruin the trip but it was a silly extra expense.

Already requested quiet area which hotel staff did arrange & very nice of them but still very loud from other room.