The Manor House At Celtic Manor

Have always stayed in the resort itself but the Manor House is a pleasant alternative

Wonderful stay. Excellent service. 5* breakfast. Would recommend

Room was clean. Very tired and cold

Hotel is going downhill. Lots of issues which will be addressed with management

spotless clean room, great service and a very nice breakfast

Excellent variety Everything was hot Everything was fresh

Can't think of anything to make the stay any better.

Last time out was great. This could have been better but for a few things out of place.

An event on at the ICC and they only had a couple of staff working reception so there was a long wait for check in. Room was fine but it would be nice to have a bottle of water on the room

Stayed for work. Beautiful hotel with lovely facilities. Shame my room was opposite a doorway to the stairs, lots of banging. The hairdryer was broken. The lights didn’t all work in the room. But overall is was authentic.

Food and entertainment was poor

Room okay and beds comfy but some bottled water in the room would be nice, also limited toiletries availiable especially in a hotel of this standard

Breakfast was lovely Staff were professional and friendly

When we arrived our room wasn’t ready ,so we got a free upgrade,the receptionist Rob was very accommodating,polite and helpful

Very helpful and friendly staff

Room was nice, we couldnt get much help on checking in/were things where so that is why it isnt 5*.

The breakfast was nice, there was a good variety of food. However; when we booked our stay, we paid over £220 for 2 Nights in a very basic room and then when I went to check us in online, we were asked to pay a further £200 for a pre-authorisation charge for any incidentals or charges back to the room. This wasn’t mentioned upon booking the accommodation and took us by surprise. I rang the Celtic Manor to ask if this was correct as I hadn’t received any notification of this in any of the emails. The attitude of the lady I spoke to was awful and I was made to feel like an idiot. To add to the already disappointing stay, we ordered room service and charged it to the room as the money was on the room account - this has been confirmed by a lovely lady named Ellen on the Friday night. When the waiter on room service arrived, he told us that there was a £40 charge for our order - this consisted of 2 ham sandwiches with coleslaw that did not taste the best, 2 chocolate bars and 2 bottles of Pepsi. We explained that we had charged it to the room, to which the waiter then replied that there was no money in the room account. Upon check-out, I queried this and was told that there was money on the room account and that we shouldn’t have been charged £40. My frustration and patience with the Celtic Manor has worn thin this weekend. I feel that they take advantage of the guests staying at the resort.

Poor service/welcome upon check-in. Hotel is past its prime. Tatty carpets, broken drawers. No free water. Fine for one night.

Great room and staff

The room was large and clean. The bed was very comfortable. Staff were friendly and helpful. Breakfast had a good variety and very good quality. The bar in the evening was very relaxing with live music playing. Had a good atmosphere.

Room was okay but the carpet was worn in places. It was raining quite a bit during our stay and unfortunately the guttering above our room was blocked and it meant that the water was creating a waterfall outside our window which was very noisy. Parking is very expensive at £20 per day.

We stayed in the Manor Hotel sectiin of the Hotel. Location was excellent for our stsy as we wee viditing ICC.

Absolutely hotel,rooms were cery clean,staff were so helpfull and cheerful, everyone from cleaner to waiting staff always great you food was was spot on price top quality haho what

Amazing hotel, lovely room

Lovely bed and bathroom

Yes excellent

Very long check in line at 5pm - check in online before if you can. Room was fine for the price Book the spa with reception, went down and there was no booking. No robes in room so had to wait 45 mins to get those to go back. Parking £20

Hotel was ideal for what we wantet but was disappointed that a hotel of this class didnt have any wirking lifts. The lifts were out of use and i have walking difficulties so that was not very acceptable.

Clean, tidy and a little dated but otherwise very pleasant!

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Check in was long winded escalaters and elavators out of order and machines not working to complete check in. Spa was lovely got to the room no info or qr code to order food and phone unplugged. Had to walk back to main reception to order food, food was not very nice, the bath was nice but was so noisy throughout the night. And a £12 parking charge and breakfast was even more a disssapointment 😞

The throw pillows in the rooms was full of sweet, it’s was not wash I deserve to be refunded, the lift was not working