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The Malvern

Top rated by guests

Indoor pool, outdoor pool, sun loungers

Lounge

Lounge

Couples treatment rooms, sauna, body treatments, aromatherapy

Deep soaking tub, free toiletries, hair dryer, bathrobes

8.6Excellent

(190 Ratings)

"I enjoyed my stay at the Malvern. The staff were so nice and they made my birthday a memorable one."

Freda

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(190 Ratings)

Hotel in Malvern Hills District

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Adults-only hotel with a full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
The Malvern offers 33 air-conditioned accommodations with safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Amenities at The Malvern

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Free parking

Map of Malvern Hills District

city location on map

Nearby attractions

Black Country Living Museum

West Midland Safari Park

Stratford Butterfly Farm

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.6Excellent

(190 Ratings)

"I enjoyed my stay at the Malvern. The staff were so nice and they made my birthday a memorable one."

Freda

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(190 Ratings)

Hotel in Malvern Hills District

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Malvern Hills District

city location on map

Nearby attractions

Black Country Living Museum

West Midland Safari Park

Stratford Butterfly Farm

Available Rooms

About this hotel

Adults-only hotel with a full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
The Malvern offers 33 air-conditioned accommodations with safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(190 Ratings)

4.0 / 10.0

Lovely spa break

4.0 / 10.0

Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.

3.0 / 10.0

Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.

4.0 / 10.0

Nice place but was disappointed with the first room I wax given. I bought my complaint to the attention of the duty manager and swapped to a new room, which was the best outcome.

8.0 / 10.0

Staff excellent. Food very good - evening and breakfast Car park was quite full when we arrived early eve. Bar was surprisingly good for a health spa etc. Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment! Really enjoyed- cheers!!

10.0 / 10.0

I enjoyed my stay at the Malvern. The staff were so nice and they made my birthday a memorable one.

3.0 / 10.0

Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?! Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else. Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool. Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast. Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience. Staff were all pleasant and welcoming but not very efficient.

2.0 / 10.0

To expensive for the value.. lift not working .

5.0 / 10.0

Place is great well worth a visit Facilities are great

5.0 / 10.0

Welcoming and helpful staff. Lift was out of order during our stay however we did receive courtesy phone call to advise ore stay. Spa/pool lovely and relaxing. This was a ladies break, thoroughly enjoyed.

4.0 / 10.0

Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.

10.0 / 10.0

The Breakfast team are exceptional....food out of this world, one of the best breakfasts you will ever have at a hotel. We are elderly and Olivia was so kind to us during our stay. The pool was wonderful on a hot day. Plenty of beds in the morning and a great escape to the air conditioning in the afternoon. Nicest bunch of people made this a great stay. Thank you to all the team

8.0 / 10.0

Cooked Breakfast was poor. Staff lovely. Be aware that contrary to expedia selling this option as pay at the property, the hotel doesn't offer this they take the money 3 days before! In my case without notice.

5.0 / 10.0

Our experience and overall stay was great and staff very friendly and helpful. Any contact, however ahead of the stay was frustrating as it was hard to speak to anyone on the telephone with small queries or to book treatments - with a referral back to sending an email.

5.0 / 10.0

Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.

10.0 / 10.0

All good

5.0 / 10.0

My friend and I visited for a relaxing break. It was the perfect escape from the hustle and bustle of daily life. The spa facilities were lovely, and there were a variety of treatments that left us feeling pampered. The staff were attentive and made sure every detail was taken care of, making our stay enjoyable. The following morning breakfast was hot and delicious, however it is only served until 9:30. We wanted a bit of a lazy morning as we were taking a break from school runs and we felt a little rushed, and not all items were available as we had picked the last slot. This didn't detract from our stay, but would prefer a 10am breakfast option. Overall the tranquil atmosphere and excellent service make this hotel a great option for anyone seeking some peace and indulgence. Highly recommended!"

3.0 / 10.0

It was lovely I just expected more from a spa hotel with the room prices. Rooms were a bit small. It was difficult to get treatment appointments and make use of the spa due to their availability and it was hard to contact them to discuss In the end our treatment was cut short due to overbooking

8.0 / 10.0

The accommodation was good and the food in the restaurant excellent. Staff were also very welcoming

8.0 / 10.0

Nice spa pool.

6.0 / 10.0

Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.

4.0 / 10.0

A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.

5.0 / 10.0

Lovely stay. Comfortable beds. Lovely atmosphere.

10.0 / 10.0

Staff were very friendly and accommodating Hotel was clean and inviting Spa was lovely, relaxing. Thoroughly enjoyed the outdoor pool especially after sunset Food lovely

10.0 / 10.0

I tried to do an early check in but unfortunately didn’t work! Best regards Oussous

5.0 / 10.0

Everything was wonderful - the food, treatment, facilities and polite, helpful staff! This was my 3rd visit to the hotel and my friends absolutely loved the whole experience and want to return. Loved the ambience and enjoyed such a relaxing break. Thank you to my therapist for a great back, neck and shoulder massage!

5.0 / 10.0

Everything was wonderful - the food, treatment, facilities and polite, helpful staff! This was my 3rd visit to the hotel and my friends absolutely loved the whole experience and want to return. Loved the ambience and enjoyed such a relaxing break. Thank you to my therapist for a great back, neck and shoulder massage!

6.0 / 10.0

We had a 2 day stay here with friends. The spa facilities were lovely but my spa treatment did not start well as the towels that I was asked to lie on were clearly used as they were covered in oil from the last person who had treatment. I raised it straight away with the beauty therapist and she tried to pass it off that they were old towels until I pointed out that the towels underneath were clean with no oil smell. She swiftly removed the two towels apologised and blamed the previous therapist who had used the room and that she had been asked to cover my treatment as my booked therapist was running late. Apart from that the treatment was ok, not the best I’ve ever had but the therapist was very friendly. I wouldn’t go back, due to this and a few other issues with poor service from badly trained staff, when the hotel is trying to aim for the mid to high market. So would expect standards to be better.

6.0 / 10.0

We had a 2 day stay here with friends. The spa facilities were lovely but my spa treatment did not start well as the towels that I was asked to lie on were clearly used as they were covered in oil from the last person who had treatment. I raised it straight away with the beauty therapist and she tried to pass it off that they were old towels until I pointed out that the towels underneath were clean with no oil smell. She swiftly removed the two towels apologised and blamed the previous therapist who had used the room and that she had been asked to cover my treatment as my booked therapist was running late. Apart from that the treatment was ok, not the best I’ve ever had but the therapist was very friendly. I wouldn’t go back, due to this and a few other issues with poor service from badly trained staff, when the hotel is trying to aim for the mid to high market. So would expect standards to be better.

4.0 / 10.0

A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.

4.0 / 10.0

A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.

5.0 / 10.0

The Malvern is our very favourite spa. The facilities are excellent and the staff always go out of their way to be friendly and helpful.

5.0 / 10.0

The Malvern is our very favourite spa. The facilities are excellent and the staff always go out of their way to be friendly and helpful.

2.0 / 10.0

For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.

2.0 / 10.0

For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.

8.0 / 10.0

Lovely staff throughout, spa facilities excellent, comfortable room and dinner was delicious with good choice / variety available. Location good tor showground for RHS show. But sandwiched between Aldi and Premier Inn. Imdustrial location so not exactly on doorstep of Malvern Hills for walking.

8.0 / 10.0

Lovely staff throughout, spa facilities excellent, comfortable room and dinner was delicious with good choice / variety available. Location good tor showground for RHS show. But sandwiched between Aldi and Premier Inn. Imdustrial location so not exactly on doorstep of Malvern Hills for walking.

5.0 / 10.0

A Great stay. very welcoming at reception. Nice tidy clean room. The spa was lovely and very relaxing. Drinks delivered to our loungers was a nice touch in the spa. Would definitely stay again.

5.0 / 10.0

A Great stay. very welcoming at reception. Nice tidy clean room. The spa was lovely and very relaxing. Drinks delivered to our loungers was a nice touch in the spa. Would definitely stay again.

5.0 / 10.0

Exceptional customer service from every member of the team. It was clear that they were motivated to help. The venue offers one of the best relaxed spa (affordable) experiences compared to others that I have had. For example compared to where you are given a time slot and the facilities have not always been as good this venue is not restrictive on how long you want to spend on your 'wellbeing' in the spa. I would go back without hesitation. Highly recommend to others. Shout out to Chloe who was amazing looking after us at dinner and Ollie a superstar