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Grand Hotel National

Top rated by guests

Front of property

Suite, Multiple Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Sauna, body treatments, aromatherapy, hot stone massages

Designer toiletries, hair dryer, bathrobes, slippers

Superior Room, 2 Twin Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

9.4Outstanding

(847 Ratings)

"The best!! "

Brooke

Don't miss out! Price and availability may change

9.4 / 10.0

Outstanding(847 Ratings)

Hotel in Lucerne

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Lakefront hotel with 4 restaurants and a full-service spa
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Grand Hotel National

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.4Outstanding

(847 Ratings)

"The best!! "

Brooke

Don't miss out! Price and availability may change

$$$$

9.4 / 10.0

Outstanding(847 Ratings)

Hotel in Lucerne

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Lakefront hotel with 4 restaurants and a full-service spa
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.4 / 10.0

Outstanding(847 Ratings)

3.0 / 10.0

The service was good but the room air system seems wonky!

5.0 / 10.0

Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.

5.0 / 10.0

Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.

5.0 / 10.0

Fantastic service and location!

4.0 / 10.0

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant. We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent. The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.

10.0 / 10.0

The best!!

10.0 / 10.0

Very stately Hotel! Everything done impeccable. Close walking to everything. Magnificent

10.0 / 10.0

Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!

10.0 / 10.0

We could not have loved our stay here more. It was the perfect location and the staff was incredible. Will definitely be back!

8.0 / 10.0

We wanted to end our 9 day Rhine River cruise with a stay at an elegant hotel on Lake Lucerne. We booked 2 rooms for $485 each for one night at Grand National. When we checked in we were shown two rooms in the old part of the hotel street side with no AC. They were pretty but stuffy. I booked this hotel bc the website stated that this hotel has AC. We asked for an air conditioned room and were offered an upgrade of $158 each. We are glad we upgraded. Our rooms were facing the lake newly renovated and very luxurious. We ended on a good note and had a lovely view of the lake from the double Fr3nch doors and slept well on luxe bedding. The amenities in the room were wonderful. Chocolates waters and fresh fruit were so appreciated. Note. There was not a bellman present at arrival or departure to help with luggage. And the entry to the hotel is side facing and has steps.

10.0 / 10.0

We have stayed in some pretty special places but the Grand National Hotel has been right at the top of them. The staff, especially Tim Oberli in the front office, was attentive and helpful. We would definitely recommend a stay here.

10.0 / 10.0

Beautiful property. Great location. Staff is very nice and helpful.

10.0 / 10.0

Great location, excellent rooms and great service.

10.0 / 10.0

Amazing views of the Lake. Old world charm. Grand old hotel with modern amenities. Loved it.

5.0 / 10.0

Lovely old heritage type hotel, super large rooms and hotel allows you to clear the mini bar once at no charge.

10.0 / 10.0

Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome

8.0 / 10.0

Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.

4.0 / 10.0

The room was comfortable. The bed and bedding was excellent. The bathroom was clean and in perfect condition. The carpet under the bed was a little lint ridden and could needed to be vacuumed more regularly. The hotel overall is old and not air conditioned but the room was entirely updated and had great AC. The staff was courteous, friendly and very helpful.

10.0 / 10.0

Superb stay made even better by this beautiful hotel.

10.0 / 10.0

Beautiful 'stately' hotel, right on lakefront walking path, walkable from train station (about 1km on flat terrain), many restaurants, bakeries and food options (including grocery stores) nearby, easy access to 'old' town and tourist sites, great pool/sauna with outdoor lounging balcony, friendly/helpful staff.

5.0 / 10.0

Amazing

5.0 / 10.0

Great location

8.0 / 10.0

Location and breakfast! Our room was small and no a/c. The views of the alps and lake Lucerne were fabulous.

5.0 / 10.0

Great Location, Great Service!

5.0 / 10.0

Great 2-night stay! The hotel is gorgeous, loved the location and the bar was stunning. Check in was very friendly and comprehensive!

10.0 / 10.0

Exceeded all expectations

5.0 / 10.0

A classic hotel conveniently located and spacious comfortable rooms suffering only from poor shower. In fact, part of the family preferred to use the hotel pool and sauna rather than the shower.

8.0 / 10.0

Area

4.0 / 10.0

We were disappointed with our stay. For a five-star hotel at this price point, our expectations weren’t met. We booked a classic city view room—not a suite—which felt small, outdated, and had an unusually low shower head (I’m 5’11” and had to squat to rinse). Service was mixed: check-in was friendly with great food tips, but bar service was very slow. Other issues included early morning construction noise, undelivered luggage, malfunctioning key cards and Wi-Fi, and repeated trips to reception. These may have been isolated issues, but overall, the experience didn’t match the cost or reputation. We won’t be returning on our next visit to Lucerne.

10.0 / 10.0

Excellent for tourists to walk around Lucerne attractions

10.0 / 10.0

Outstanding. Beautiful property, breathtaking views. Got upgraded to deluxe room it was perfect. Service fantastic too.

8.0 / 10.0

Overall it’s a pleasant experience of staying

6.0 / 10.0

Property was in a beautiful location I heard a lot of great things about the hotel but when we arrived they mentioned that since we had kids we would need to pay for a larger room even though I had paid for a queen bed and was apparently upgraded to 2 twin beds. They said it was the law or fire hazard, something of that nature made no sense to me. The larger room wasn’t necessary because our kids are tiny toddlers but they still required me to pay extra for the upgrade. That threw me off because that’s never been a thing that I have ever experienced with 2 toddlers. We probably wouldn’t go back for this very reason.

10.0 / 10.0

Great room, great breakfast

4.0 / 10.0

The hotel is slightly dated, but the service was great. Very helpful reception staff

4.0 / 10.0

Lovely place to stay overlooking the lake. Great Spa and very helpful staff.

8.0 / 10.0

lake side view was very pleasant

10.0 / 10.0

5 stars

4.0 / 10.0

Excellent facility. Nice staff, though my credit card was charged at check-in and again at checkout (reversed later that day). Excellent location, easy walk to train station. Particularly liked the classic bar. Would definitely stay again.

4.0 / 10.0

Nice location,exelent service. They have to renovate pool and couple more things in this property. It is very cold in spa area.

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