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Am Neutor Hotel Salzburg Zentrum

Exterior

Comfort Double Room | Bathroom | Free toiletries, hair dryer, towels

Comfort Double Room | Bathroom | Free toiletries, hair dryer, towels

Comfort Double Room | In-room safe, individually decorated, individually furnished, desk

Standard Single Room | Bathroom | Free toiletries, hair dryer, towels

7.2Good

(706 Ratings)

"Good service and good location. "

XINYAN

Don't miss out! Price and availability may change

7.2 / 10.0

Good(706 Ratings)

Hotel in Salzburg

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsBalcony or Patio, TV, Laundry and more

About this hotel

Hotel with free casino shuttle, 10-minute walk to Salzburg Christmas Market
A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. A casino shuttle is free. Other amenities include self parking, coffee/tea in a common area, and a meeting room.
Am Neutor Hotel Salzburg Zentrum offers 44 accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. 80-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Am Neutor Hotel Salzburg Zentrum

Laundry

Balcony or Patio

TV

Map of Salzburg

city location on map

Nearby attractions

Rossfeld Panorama Strasse

Salzburg Zoo Hellbrunn

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.2Good

(706 Ratings)

"Good service and good location. "

XINYAN

Don't miss out! Price and availability may change

$$$$

7.2 / 10.0

Good(706 Ratings)

Hotel in Salzburg

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsBalcony or Patio, TV, Laundry and more

Map of Salzburg

city location on map

Nearby attractions

Rossfeld Panorama Strasse

Salzburg Zoo Hellbrunn

Available Rooms

About this hotel

Hotel with free casino shuttle, 10-minute walk to Salzburg Christmas Market
A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. A casino shuttle is free. Other amenities include self parking, coffee/tea in a common area, and a meeting room.
Am Neutor Hotel Salzburg Zentrum offers 44 accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. 80-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Laundry

Balcony or Patio

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.2 / 10.0

Good(706 Ratings)

3.0 / 10.0

the room needs cleaning more . no regular cleaning done and supplies toilet paper towels not supplied regularly . the hotel location is excellent to the places planned to visit . the front reception male staff (indian ) was not helpful at all . he forgot to reserve our taxi when we left . we waited for one hour the taxi did not show up . called uber immediately to take us to the airport .

3.0 / 10.0

While the staff was friendly and helpful, there are a number of issues to be highlighted: the phone in the room was not working - so had to go to the reception for every request. The toilet was of a design I had never seen in my life. Worst, there was no coffee machine in the room. So when we grabbed a coffee from the kitchen, we charged 2.70 Euros each, which was reversed after we argued about it. Which hotel nowadays does not have a coffee machine in the room??

3.0 / 10.0

The trip was good. Hotel near the city Center. Friendly staff. Room was spacious.

1.0 / 10.0

There is no air condition in the hotel. when you check out they want you to pay city tax which i have never encountered. The girls in the reception were not polite. We did not enjoy there.

6.0 / 10.0

Hotel was ok, no AC very warm in the room. Opening the windows on street side was loud and bright lights made it hard to sleep. Was offered breakfast - thought it was included untill check out. My own fault for not asking. Overall, ok.

2.0 / 10.0

Check-in wasn't great. We were visiting from outside the country. The guy at the reception during check-in seemed rude and absolutely not helpful. The lady at the checkout seemed good and charming. Parking is very limited, only 8 spaces for the whole hotel. Breakfast was okay but few more options would have been great. Also they doesn't seem to have a ramp for easy transfer of suitcases to/from the car. Rooms seemed cramped but not sure if that's the norm in Salzburg

4.0 / 10.0

Clean and tidy rooms but are a Little old fashioned. Beds was comfortable but a little springy. Staff are Friendly and welcoming. Good location and close to the old town

6.0 / 10.0

One of the primary reasons we chose this accommodation was the listing’s indication that a laundry facility was available on-site. However, upon arrival, we were informed by the front desk that no such facility exists, and the nearest coin laundry is two bus stops away. This was both inconvenient and frustrating, as access to laundry was an important factor in our booking decision. In addition, we were not made aware of the extensive construction taking place around the property. The noise from the work, which began as early as 7:00 a.m., significantly impacted our ability to rest during our stay. We also encountered maintenance issues within the room itself. The showerhead attachment in the bathroom was broken, and the sink appeared to be clogged, taking a long time to drain properly. I believe these matters should have been clearly communicated in the listing. When we raised the laundry issue with the receptionist, we were told that the property’s own website does not list such a facility—suggesting a discrepancy between the Expedia listing and the property’s actual amenities. I hope that steps can be taken to ensure that the information presented to potential guests is accurate and up-to-date. Accurate listings are essential in helping travelers make informed choices.

4.0 / 10.0

The place is more hostel than hotel. There are few to no amenities: no fridge, no laundry services, no ice machines, and we couldnt get an extra fan when we asked. Cleaning services were poor. They left the sheet and floor uncleaned. The place itself is more gloss than content. The day staff were nice enough, but the night "manager" was as lazy as he was useless (think: Basil Fawlty without the humour). When asked we got either incorrect or inaccurate information The breakfast (food, price, and staff) were quite good. Its basically Fawlty Towers without the irony or comedic talent.

4.0 / 10.0

Very convinient!

10.0 / 10.0

Good service and good location.

10.0 / 10.0

Excellent hotel they provided unlimited bus pass for every bus in the city free of charge.

6.0 / 10.0

Great location as on a number of bus routes in and out of the city and one directly to the airport. The foyer was refurbished and looked nice, but the rest of the hotel was a little tired. But it did the job and was not an unpleasant space to be in. I would stay again.

6.0 / 10.0

.

10.0 / 10.0

Perfect location. Charming and careful staff. When you arrive, you receive a very useful transportation pass which allows you to use local transports

8.0 / 10.0

.....

8.0 / 10.0

Great location. Staff was very helpful. Large room, especially for Europe.

4.0 / 10.0

Needs to be better cleaned

8.0 / 10.0

good just no reception one day which shouldnt happen

6.0 / 10.0

Room was spacious but the bathroom need updating. They still use old style shower curtains.

8.0 / 10.0

x

10.0 / 10.0

Location.

2.0 / 10.0

The structure is rather old and needs renovating. Rooms are not made up every day and level of cleanliness is approximate. Personnel in part unfriendly. Only plus: near the city centre

10.0 / 10.0

Great staff. Great location clean rooms

8.0 / 10.0

Location

8.0 / 10.0

The staff was very friendly and helpful. They provided suggestions and an area map for getting around. Since we were paying for 24 hours of parking, we checked out by 11am but got to stay parked for the full 24 hours while we toured the city some more. That was very helpful. We did find a space in their tiny parking lot. The room was small but adequate.

10.0 / 10.0

very good staff. bus stop next to hotel

10.0 / 10.0

very good staff. bus stop next to hotel

5.0 / 10.0

Check in was easy, room was clean and big. I was able to borrow an iron. You have to put in 10 Euros deposit for parking, but get it back when check-in out. Only "issue" was the cleaning lady knocked on our door before check out time (she didn't speak English), after the second time I put the don't disturb sign and she knocked again... Not sure what the issue was. Our room was right at the street. In the summer you have to have a window open and it's pretty noisy. Check out was easy. Overall great for the price and closeness to the city center.

5.0 / 10.0

Check in was easy, room was clean and big. I was able to borrow an iron. You have to put in 10 Euros deposit for parking, but get it back when check-in out. Only "issue" was the cleaning lady knocked on our door before check out time (she didn't speak English), after the second time I put the don't disturb sign and she knocked again... Not sure what the issue was. Our room was right at the street. In the summer you have to have a window open and it's pretty noisy. Check out was easy. Overall great for the price and closeness to the city center.

2.0 / 10.0

Having travelled for the last 2 months I can honestly say we have never experienced such disinterested and unhelpful reception staff. While not rude they just had no people skills at all and clearly did not enjoy their job. The hotel itself is in a perfect location to see the old town and while dated and in need of a new bed it suited our needs. Just would just have been nice to be greeted with a smile and maybe even a reply to our greetings when we returned in the evenings.

2.0 / 10.0

Having travelled for the last 2 months I can honestly say we have never experienced such disinterested and unhelpful reception staff. While not rude they just had no people skills at all and clearly did not enjoy their job. The hotel itself is in a perfect location to see the old town and while dated and in need of a new bed it suited our needs. Just would just have been nice to be greeted with a smile and maybe even a reply to our greetings when we returned in the evenings.

5.0 / 10.0

Excellent experience! 100% recommended!

5.0 / 10.0

Excellent experience! 100% recommended!

8.0 / 10.0

Everything was very good. The staff is friendly and helpful - they held my bags until check-in time. The room was spacious and clean. It’s very easy to walk into town.

8.0 / 10.0

Everything was very good. The staff is friendly and helpful - they held my bags until check-in time. The room was spacious and clean. It’s very easy to walk into town.

2.0 / 10.0

Average hotel.

2.0 / 10.0

Average hotel.

8.0 / 10.0

It would have been great if they had taken my request to allocate my two rooms next to each other and not on separate floors. I had placed my request months in advance and was disappointed to check-in and see that my son was allocated a different floor from me.

8.0 / 10.0

It would have been great if they had taken my request to allocate my two rooms next to each other and not on separate floors. I had placed my request months in advance and was disappointed to check-in and see that my son was allocated a different floor from me.

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