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Hotel Neutor Express

Comfort Double Room, Balcony | Terrace/patio

Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony | Bathroom | Free toiletries, hair dryer, towels

Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets

Comfort Double Room, Balcony | Bathroom | Free toiletries, hair dryer, towels

7.2Good

(424 Ratings)

"This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!"

Rose

Don't miss out! Price and availability may change

7.2 / 10.0

Good(424 Ratings)

Hotel in Salzburg

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Balcony or Patio, TV and more

About this hotel

Central hotel with a bar connected to the convention center in Salzburg
A bar/lounge, a snack bar/deli, and a conference center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite.
Hotel Neutor Express offers 45 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Amenities at Hotel Neutor Express

Internet / Wifi

Laundry

Balcony or Patio

TV

Map of Salzburg

city location on map

Nearby attractions

Rossfeld Panorama Strasse

Salzburg Zoo Hellbrunn

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.2Good

(424 Ratings)

"This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!"

Rose

Don't miss out! Price and availability may change

$$$$

7.2 / 10.0

Good(424 Ratings)

Hotel in Salzburg

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Balcony or Patio, TV and more

Map of Salzburg

city location on map

Nearby attractions

Rossfeld Panorama Strasse

Salzburg Zoo Hellbrunn

Available Rooms

About this hotel

Central hotel with a bar connected to the convention center in Salzburg
A bar/lounge, a snack bar/deli, and a conference center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite.
Hotel Neutor Express offers 45 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Amenities

Internet / Wifi

Laundry

Balcony or Patio

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.2 / 10.0

Good(424 Ratings)

1.0 / 10.0

Front desk is unprofessional and rude.

1.0 / 10.0

It was shocking, from the arrogant reception staff who had a sarcastic answer to all questions, to the dirty batchroom with old pube hair, to a matress thats so worn out it feels like sleeping on a boat. Will definitely not visit again.

4.0 / 10.0

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.

8.0 / 10.0

Great location.. bus to city centre right outside hotel, or just a short walk through the tunnel to old town. Stayed with my Son, safe area to walk around. Get the Salzburg travel card which is brilliant for going to all the attractions that beautiful Salzburg has to offer. Would definitely stay there again.

6.0 / 10.0

Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.

8.0 / 10.0

Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour. The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight. Breakfast is very expensive. Include breakfast with booking if you plan to eat there.

2.0 / 10.0

Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff. Property was more like a 1970s hostel.

2.0 / 10.0

When we entered the room there was a stong scent of perfume, so we had to air out the room before sleeping. The second day we did not want cleaning because of the perfume, and when we got back at the end of the day it instead smelled dingy. Feels like they tried to hide it with the perfume. Due to no AC (which we did not check when booking), the room was very hot. Very close to the old town though which was good.

4.0 / 10.0

Property conditions are very poor. Building is not well maintained.

1.0 / 10.0

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true

5.0 / 10.0

Nice place, great price. Air conditioning or room fan was loud but otherwise perfect value

6.0 / 10.0

Room was clean, staff were very helpful snd flexible with check in time

2.0 / 10.0

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties. Breakfast was ok.

5.0 / 10.0

good location

8.0 / 10.0

Great reception service. Basic environment, but nice and clean. It’s a very convenient location, close to center of Old town.

4.0 / 10.0

Great location to Altstadt-Lehel!

3.0 / 10.0

It is very basic. The bed is hard and room does not have temperature control. The size of room is big.

4.0 / 10.0

The Hotel Neutor Express is just outside the Old Town. It is about a 20–25-minute walk from the main train station or a short bus ride on bus #1. The woman at check-in was very accommodating, professional, and courteous. The room was clean and had a good size window to let in the daylight. The buffet breakfast was a good start to the day. The neighborhood around the hotel was very inviting, for the various types of architecture were quite distinct. Some houses were very modern and others more traditional. The neighborhood is quite different, as it is hemmed in on three sides by the rock cliffs. This made it a nice area for a stroll in the evening after dinner.

2.0 / 10.0

Do NOT stay at this hotel. There were cockroaches in the bathroom, construction work started in the street at about 7 am -right below our room on the street. Because there is no AC, the windows have to be left open. The water that came out of the shower was yellow at first, the rooms are extremely dated, the bed rock hard. When I went to the desk to complain about the roaches and noise, I was essentially told that unless I had a photo of the roaches, it didn’t happen. Because one of the roaches was in a towel, I was told it wasn’t the hotel’s fault because another company does the laundry. When I asked why we were given a room next to the construction, I was told there were no other rooms. I asked why we were not given notice that there would be construction and was told they just found out the week before. I said that was more notice than I received and guests should be given notice and a change to back out, rather than be trapped and find out the hard way. I asked to check out and for a refund for the 2nd night. That was refused, but they did suddenly find another room for me. I declined and took my losses. The manager was nice, but her co-worker seemed to take glee in finding reasons why I had no reason to complain. DO NOT STAY HERE. You will regret it.

2.0 / 10.0

N/A

8.0 / 10.0

Check in time keep on changing

10.0 / 10.0

This is a great hotel! It's small but clean, and very very close to the old town. We loved staying here!

10.0 / 10.0

Very close location and good transport links to the centre of the old town. Very quiet location. Nice large room with balcony. Very polite and helpful at the front desk when I had a query which was resolved.

2.0 / 10.0

Very very barebones and terribly overpriced for the quality.

10.0 / 10.0

perfect location and a big thank you to Barbara on reception

10.0 / 10.0

Fantastic staff

4.0 / 10.0

The Neutor Express is across from the Hotel Neutor. The Express site is more like apartments. The rooms are clean but show wear. The shower was fine, bed OK, location is great - very easy to walk everywhere. The breakfast was outstanding, but across the street. The price was right and I would stay there again though.

8.0 / 10.0

It was roomy, large bathroom. Didnt have much interaction with staff but little that I did they were nice and helpful. Quiet nights sleep. Good location for walking to old town and bus stops right in front of the hotel. Grocery store 2 blocks down and plenty of restaurants on the other side of the tunnel...maybe 5-10 min walk depending on type of food and speed of walking. There was a lot of construction in the area but it was not in the way of getting to and from the hotel

5.0 / 10.0

Everything is great. The room isn't new, but for this price it is worth. All what you need to stay for a couple of days is here. Very close to the city center.

10.0 / 10.0

I really liked the hotel, it was nice and clean and the person at reception very kind.

4.0 / 10.0

The location is great. 10 minute walk to the old town and Christmas market. However, the woman at reception (except when we checked out) had a very sour disposition. We tried to purchase a hot chocolate from the vending machine. It did not work. She could have been helpful, given us the coins to try again. Nothing. Very unpleasant. At check out. Mentioned it to the other woman, she immediately gave us the money and said it happns all the time. It's an awful machine. Put up a sign! The beds and pillows were not very comfortable, but passable. Honestly, we will not be returning.

2.0 / 10.0

I know Austria, especially Salzburg, is expensive, but the price I paid for this room was appauling. The room was old, dirty, falling apart and felt like I was living out of a basement or one of those overly exaggerated desperate hotels you see in movies when the main character falls on hard times. The property was in a good location; easily walkable to the centre of Salzburg though the well lit mountain tunnel; thats the only good thing going for it, unfortunately.

5.0 / 10.0

The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located

5.0 / 10.0

The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located

2.0 / 10.0

We arrived to find no reception and we had to cross a busy road to check in .. the reception staff there were very unfriendly...i told them about the bad reviews and was told "well you booked it". The hotel smelt awful...the lift was very old...my friend was nearly sick due to the smell in her room .. mind was horrendous and the smell turned my stomach....when we complained about the smell we were offered a tin of air-freshner!

6.0 / 10.0

It would be nice if you don't have to cross the street just to check in or talk to the front desk. Front desk even gave me a key card that didn't work so I had to cross the street dragging my heavy luggage and bag to let them know. Had to cross again with my luggage and bag to my actual hotel. Once in my room, I wanted to ask about their breakfast schedule, the room has a telephone but it doesn't work (no dial tone & nothing after dialing the # they indicated). Warning, the shape of their toilet bowl is weird so expect something weird when you take a dump. The drainage in my shower was a bit clogged too. Lastly, when I left, I saw cob webs on the corner carpet under the table. Then I looked closely and saw a big spider. I just hope it didnt bit me while I was asleep. Overall, my stay was okay. The good thing is the hotel is just around 10 minutes walk to cafes and the old town and bust stop is justin front. I just hope they could improve on these issues I've encountered.

6.0 / 10.0

Very unfriendly receptionist.

8.0 / 10.0

Two levels of pricing and quality. Depending on your style which. I went lower cost but still did well. We don't travel to stay in hotels va adventures.

2.0 / 10.0

Bad smelt

4.0 / 10.0

Have only given a 4 rating because there was no tea or hot drink making facility in the room. Also it wasn’t clear how to check in as the hotel was on 2 sides of the road.

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