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Holiday Inn Express Cleveland Airport - Brookpark by IHG

Top rated by guests

Exterior

In-room safe, desk, laptop workspace, blackout drapes

Lobby sitting area

Hair dryer, towels, soap, shampoo

In-room safe, desk, laptop workspace, blackout drapes

8.2Excellent

(1,010 Ratings)

"The hotel was great! Staff was friendly! "

Adam

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(1,010 Ratings)

Hotel in Brook Park, OH

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free breakfast, in the vicinity of West Side Market
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Housekeeping is available on request.
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. 45-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Brook Park hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Amenities at Holiday Inn Express Cleveland Airport - Brookpark by IHG

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Map of Brook Park, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(1,010 Ratings)

"The hotel was great! Staff was friendly! "

Adam

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(1,010 Ratings)

Hotel in Brook Park, OH

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Brook Park, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

About this hotel

Hotel with free breakfast, in the vicinity of West Side Market
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Housekeeping is available on request.
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. 45-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Brook Park hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(1,010 Ratings)

3.0 / 10.0

The bed was not very comfortable and i could not get the fan on the a/c to continuously run to drown out the noise from the hallway.

5.0 / 10.0

Our stay was pleasant and excellent service. We will book with them again.

1.0 / 10.0

We checked in after a long drive and when we went into our room, it had not been cleaned since the last guest. The beds were slept in and there were towels on the counter and floor of the bathroom and washcloths in the shower. We called the front desk and they said they didn't have any other rooms that would fit us and that there was only one employee so he couldn't leave the front desk. We had to go down to the desk and get towels, sheets, and blankets. Then we had to make our beds and change the covers and put the dirty stuff in the hallway. The staff was not helpful or apologetic the next day. They said they could not refund us anything because we booked through a third party. I contacted hotels.com and they contacted the hotel. Then eventually they said that they could do anything either. They gave us a voucher in the hotel.com account, but not enough to make it right. The pool was also closed. We saw in reviews that it might be so we called and they told us it was fixed. Then when we arrived they told us we were lying or called the wrong place because "everyone who works here knows it is closed". Hard to believe when they can't even clean a room or own up to there mistakes. Sloppy management and a poor way to run a business!

5.0 / 10.0

Loved the friendly & helpful reception staff, the clean, comfortable, and quiet room, and the delicious breakfast options!

1.0 / 10.0

Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere

1.0 / 10.0

Poor service and welcome. Asked for a room not on the ground floor, and as I didn't want to become a rewards member they said "sorry, the 2 upper floors are for members only". This is the 1st time I have been poorly treated. People were loud in the hallway through the night. Around 7pm a girl was running around begging for help. Scary! Never again! Avoid!

4.0 / 10.0

Outside of all the hair and random gunk I had to clean out of the shower, it was a great hotel.

8.0 / 10.0

Simple, clean no frills hotel with a continental breakfast

4.0 / 10.0

Overall, our stay was good. The room was decent and we slept well, but we booked this room because the hotel advertised a pool and the pool was out of order the entire weekend we stayed there so we were disappointed on that aspect.

2.0 / 10.0

The shuttle bus starts at 5am, which does not show on the booking page. But I had a early flight, so I had to leave at 4am. I decided to check out almost right away. I was asking the front desk to print out a receipt for me. They refused my request. They were holding $200 for the room deposit, which was way higher than all the hotels that I have been staying.

4.0 / 10.0

Just ok

10.0 / 10.0

The hotel was great! Staff was friendly!

6.0 / 10.0

The room smelled bad, overwhelming. Staff was very nice. Breakfast was nice. Long black hair was found all over the place and I shave my head so it wasn't mine. Place seems dated and not fresh.

5.0 / 10.0

We really enjoyed our stay we appreciate the friendliness and the hospitality. Our only mishap was the drain in the bathroom would not plug up so that you can enjoy a bath. We did report that to the front desk and he just had said thank you for letting him know, that was room 203. The tables in the cafeteria were wobbly, but it was a beautiful place to stay clean, friendly and comfortable and we appreciate that.

10.0 / 10.0

Clean and Comfortable and near the airport without excessive noise

10.0 / 10.0

Very clean and beautiful inside the Arcade. It was nice to be downtown and withing walking distance of everything.

8.0 / 10.0

Check-in went smoothly. The room was clean, but the trash can still had garbage left by previous guests. Throughout the night, the AC/Heater unit switched back and forth between cooling and heating. The breakfast provided was nice. I noticed a sign in our room that read, "Forgot something? We’ve got extras..." However, when I went to inquire about getting a razor, I was informed that I would need to pay $4.00. The hotel might want to be a little more specific about what “extras” they were willing to provide their guests with. The person at check-out was okay.

10.0 / 10.0

Friendly staff. Very clean. Great breakfast

6.0 / 10.0

Room smelled like dog pee and the night staff was rude

5.0 / 10.0

Great breakfast buffet. Rooms were nice. Refrigerator didn't seem that cold and not sure to make it colder. Only issue was the night light in the bathroom reflected in the mirror right where I was sleeping on the left side of the bed.

5.0 / 10.0

Greatexperience. I don’t usually go to hotels because you never know how clean they are or what pest they have. Took the family here for July 4th weekend. This was amazing. Great customer service, insanely comfy bed and the breakfast was good as well. Each time I go to Cleveland, I will be staying here!

10.0 / 10.0

Great place to stay close to the aiport.

10.0 / 10.0

Very clean, the staff were very helpful.

10.0 / 10.0

Shuttle service to and from the airport was excellent!

6.0 / 10.0

The bathroom smelled like mildew. It was very noisy and people were smoking weed in the parking lot. The staff was nice.

10.0 / 10.0

Nice and convenient

10.0 / 10.0

Always clean, friendly and convenient to airport and city.

10.0 / 10.0

Everything was great

5.0 / 10.0

Alway

5.0 / 10.0

I have stayed here many times. Always clean and comfortable. Good places to eat. Close to the airport. Very friendly staff. I love Holiday Inn Express’s beds and breakfast.

10.0 / 10.0

Not at this time

10.0 / 10.0

Love staying - Clean rooms, and love the amenities, especially the pool and breakfast included. I also appreciate someone always being in the front desk, ready to help and super friendly.

8.0 / 10.0

This is a very convenient hotel near the airport.

8.0 / 10.0

The Property Was Great. The staff was awesome. The rooms were good. The only thing that I didn’t like was the pillows were not firm enough. Everything else was good.

10.0 / 10.0

Staff was friendly. However, there isn't much parking space. The property was clean and quiet.

10.0 / 10.0

Clean

6.0 / 10.0

I would rate this hotel much higher, except the complimentary shuttle service was not nearly as smooth as expected. Prior to my flight yesterday when I called the front desk early to verify things, they said from 5 AM-10 PM the shuttle runs every 30 minutes from the airport to the hotel. After exiting the airport at 7 PM, my family waited 45 minutes before I called again, and the staff said the same thing, but also that there was no shuttle because we didn't request one. Which is it? I shouldn't have to request a shuttle if it runs every 30 minutes! Finally, the shuttle showed up about 8:15-8:20 and there were 2 other passengers who also experienced the same predicament. Other than that, everything at the hotel was great, so it's unfortunate things went this way.

8.0 / 10.0

Accommodating, friendly staff

4.0 / 10.0

Got bit by a bug on the back of my neck!!!! Not a happy camper!!

8.0 / 10.0

Hallways were very loud. Walls thin.

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