Ramada by Wyndham Cleveland Airport West

The front/face of the CLE airport location Hotel on Brookpark is renovated nicely, yet, deceiving. Behind that, is a drive up to your hotel door. My room still needed some renovation…bathtub not finished and dirty. 3 very long black hairs embedded in the white paint on bathroom wall. Door handle loosely fitted/inop. Sink in beautiful new vanity had not been cleaned: under the rim had blood & plaster remnants. When I checked out, the Agent was apologetic and concerned. The Agent did allow me to check out/leave on my 3rd day, without charging me for the remainder of my Reservation/ Thanksgiving Vacation. I took a video.

Within one minute of making my reservation, I realized I had selected the wrong arrival date. I contacted them immediately and let them know of my error and asked if I could change the date, but they would not allow the change. I get that they have a strict cancellation policy, but it was a typo, and I informed them of the error within seconds of completing the reservation. They would not allow me to switch the dates without charging me for the incorrect date. This lack of customer service will prevent me from booking with Ramada hotels going forward.

The rooms are like a pig with lipstick. Updated but underneath it looks old. Reception was terrible and desk staff tried to tell me I booked two rooms. Beds were comfy.

Good location, quiet.

Needed a place to lay my head during a 2 day exhibition at it I-X center.. location was very convenient, room was more than adequate for my simple needs.. not far from Many places to eat. price was great and I’ll most likely return for another show at the I-X in march.

Clean, cheap with a hot breakfast. Can’t complain!

I called the room service they didn’t come. I had to wash to. Wash the bathroom and it’s a motel not a hotel.

Room was excellent

Well the lobby and breakfast area was clean and the food looked fresh. They had good selection for breakfast. The room looked remodeled. Beds and cabinets were very nice . Beds comfortable and clean. Bathroom clean and newer tub and toilet. The walls had been repaired by someone with zero sparkling experience SAND BEFORE PAINTING! LOL . Over all well worth the price . Not high-end.

Clean hotel, friendly staff, and the free airport shuttle is an added bonus

It was a surprisingly nice room. The breakfast wasn't that great but at least they offered it.

This was by far one of the worst hotel experiences I’ve ever had. From the moment we walked in, it was clear that cleanliness was not a priority. There were brown stains on the bedding, towels, and other linens, and the overall sanitation was nonexistent. The entire room felt extremely dirty and unsanitary, well below any legal or health standard. To make matters worse, our door wouldn’t even lock, which made me feel very unsafe during my stay. When we arrived, no one was at the front desk—we waited around for about 20 minutes before someone finally showed up in an old minivan to check us in. The whole situation felt completely unprofessional and unsettling. After doing some research later, I found reports of serious incidents at this same property, including mentions of dead bodies being discovered there in the past. That alone says enough about how poorly this place is managed. I would never recommend this hotel to anyone—it’s unsafe, unsanitary, and absolutely not worth the risk or the money.

Motel level cleanliness.

This place was scary and dirty.

The lobby was dirty. The desk clerk was always gone. When I rang the bell for service, it took a second ring after waiting 25 minutes. The towels looked like they were folded up dirty. There wasn't a sink stopper was missing in the bathroom.

Waited for 30 minutes to try to check in and no one came. Ended up having to book at a different hotel down the road.

They were very punctual Everything was great

The breakfast was limited. I booked and the pictures online showed a waffle maker. Yhere was no waffle maker. The round flat eggs and round flat sausage was cold.

Very convenient, clean, and friendly staff.

Room was dirty and staff was terrible

Staff was great from shuttle to check in Continental breakfast was convenient for our early morning outing & airport departure

Adequate

Airport shuttle only runs on the hour. Meaning that if you land at 5:05, you need to wait 55 minutes for a ride. I saw a shuttle for another hotel make 3 trips before I got picked up by an unmarked minivan. The driver seemed irritated to have to give me a ride. The hotel itself is run down. The outside has definitely seen better days. The rooms are ok- it looks like they were renovated a few years ago, but the bed springs made loud noises each time I moved. Also, the sheets themselves were dirty. It looked like there was a foot print on them, and they were definitely stained. I was gone before breakfast opened so I can't speak to it. Not the worst place I've ever stayed, but I won't stay there again. If you can, spend a little bit more to stay elsewhere.

Room was dirty and unkept, shuttle service was horrible. Toilet leaked and the sheets were not clean. We contacted the shuttle service to come and get us and they forgot us, we had to re-contact them and it took him over 30 minutes to come and get us at midnight.

Had to wait till 3pm to check in and also had to have 100 cash deposit or 50 on credit or debit that you wouldn't get back for 7 to 10 days

Shuttle parking to car rental is $10 but you get a free ride to the airport which is further

Never made it to the property because my flight to Cleveland was canceled right before boarding and this place will not refund my money, horrible organization

Upgraded furniture/flooring/TV, everything else is dated. HVAC worked fine…shower water pressure was good. Bed was comfortable, but the base made strange noises when shifting weight? The free breakfast was sad, but the banana I had was good.

Love

The property is filthy, the staff is incompetent, the WIFI is shoddy, the airport shuttle is unreliable, check-in was a nightmare, the bedsprings sounded ancient, the free breakfast is inedible. The only potential positive is that it's close to the airport.

Well when we got into the room we looked around and everything was clean and neat but the sink in the vanity was cracked and a couple of towels had stains on them other then those issues our stay was ok

Breakfast is so bad