Courtyard by Marriott Springfield Downtown

Everything about my hotel stay was fine until checkout. I was under the impression that my room was going to cost $159 a night. Nothing at the time i booked said room indicated that each night would be a different charge. I was charged $159 for Thursday, $189 for Friday and $179 for Saturday. There were just about $100 "hidden fees" included in my stay that Expedia assured me did not exist. I will be making a formal complaint through both your hotel and Expedia. $622 for a 3 day stay in downtown Springfield is ridiculous.

You can tell the property is old, but they have done a pretty decent job updating it. We Would stay again

Clean room

Breakfast buffet was not a free serve yourself but a menu option in the restaurant, and then you got up and served yourself. Was expensive for what you got. Didn't notice on arrival there was a smudge of something (dirt? body fluid? other??) on the duvet. In morning when leaving for the day, stopped at front desk asked if housekeeping service was daily or every other, was told every 3rd day, which I've never heard of, especially at Marriott. Asked in meantime for fresh bathmat, since ours was pretty wet, also asked that they replace duvet. On return to room that night, found wet bathmat still on floor and no duvet replacement. Called front desk, they sent housekeeper with just the light coverlet. Showed housekeeper the mess on the duvet, she was surprised and rushed out to get a new one, replaced it. Asked if we wanted the sheets changed, and we declined, was not necessary. Then reminded her of the bathmat, she had forgotten; again, she left and came back with one. On day3 return to room that night, it was clean. Towels replaced, bed remade, garbage emptied but pillows were piled onto the chair and the cases were not clean. Called front desk,housekeeper came, she was confused about why she left the pillows. Changed them out. When we went to get into the bed, noticed the sheets themselves had not been changed, just bed remade. Next a.m. on way out told front desk, asked they be changed; that night on returning, they had been. Very disappointed in the housekeeping.

I didn't have breakfast

The staff were all very friendly and so accommodating! The room was clean and fresh smelling. The on-site laundry facilities were an added bonus! The dining (dinner and breakfast) was excellent!!

Location was good in proximatey for our needs, downtown area seemed safe and well maintained. Short-drive to restaurants and shopping that we needed to do. Room was decent and clean, had some very minor deferred maintenance needed. All hotel staff that we interacted with were friendly and helpful. Only minor complaint was that in evening hours it was difficult to find parking. There was also construction that took up some of the parking so it may be better in the future. The construction noise was a bit annoying also in the weekday mornings while trying to sleep, but again, this is not a long-term issue.

Very quiet and clean. No loud visitors in the halls Nice restaurant inside the hotel.

Nice hotel with friendly staff. Breakfast was great with Starbucks in the restaurant which was a nice surprise. The area around the hotel was clean with nice restaurants and shops. Overall a great experience.

Was greeted by a staff member very poorly kinda questioning what we were doing there it was a very odd situation. But I will give her the benefit of a doubt she could have just been having a bad day. Other then that the hotel was nice

They were re doing the roof - loud noise for most of the afternoon - no TV but all good by bed time

Very clean

Restaurant and pool was closed. Ice machine out of order.

Bathroom in room was dirty and carpet smelled like mildew.

Hotel appears to be recently updated. Area around the hotel is a little sketchy with homeless appearing people on benches by the hotel day and night. I am disabled and stayed at the hotel while my husband had things to tend to while in Springfield. I was unable to connect to the supposed Free Wi-Fi on my fairly new Apple phone. The desk clerk’s response was “that happens sometimes with newer phones”. What? I had to use my personal cellular data to entertain myself, when I should have been able to use the Wi-Fi for free with our booking.

Very quiet and maintained

Springfield has a great downtown and you can wander it from the hotel.

Comfortable and clean hotel; good dining options in an enclosed public market across the street. We stayed one night, and the only issue is that in the morning, we were repeatedly asked when we were leaving. Check out was at noon. My husband went to take a big suitcase out early, and a staff person followed him out to the parking lot and asked if he was leaving. Someone called the room and asked when we were leaving. An hour later, my husband was again asked when we were leaving. We checked out by noon, and at two minutes past, I met my husband in the lobby so we could go out to the car, and the woman behind the desk, when I came in, said hello and I said hello back, and when I walked past her to another part of the lobby where my husband was, she said, 'Excuse me, can I HELP you?' which just felt so weird and unfriendly. Maybe the latter incident happened because they are a downtown hotel so they have to be a little guarded, but the vibe in the morning was definitely 'get out of here' to paying guests, even well before check out. But great AC. I'll give them that!

Ice machine was out on our floor. The refrigerator is too small. Might as well have NONE! Trash can too small. Leave extra bags or something. The drain in the tub was sloooow. Breakfast was a little expensive so we opted out. Microwave in every room! PLEASE

My stay was pleasant. The hotel was clean and the service was great. Unfortunately the ice machine on my floor and the hotel pool were under maintenance. But overall the stay was nice

I will be staying again!

Hotel was in a nice location and the staff was very friendly. While the room was clean, sleeping wasnt easy. The air conditioner would make a loud thumping sound when it kicked on, the hotel is very close to a noisy train track, and while the courtyard was beautiful it was alway occupied by homeless people. The good parts where that we could walk to the farmers market and to a few stores and restaurants also. We had a balcony room and the balconly had a great view of down town.

They always take great care of us when we stay there. Treated our out of town guest well too

you could actually smell the mold the tub was filthy and the mattress was super hard

Farmers market across the street. Convenient location for our needs.

Good location to visit Frank Lloyd Wright Westcott house. Appreciated bar/bistro in hotel. Clean, comfortable stay.

The room i had definitely needs another mattress. One side is leaning down which made for a very uncomfortable sleep. Thats something that needs to addressed asap

Some of the physical facilities are a bit dated, but everything was clean and the staff members that we met were all incredible. We will be happy to return on our next trip.

Being downtown amidst some beautiful buildings was a treat!

Overall very good experience. My HVAC unit was a bit loud and couldn't seem to settle on a temperature to stop running but other than that, they stay was good

It was ok but not worth the price

Our room was clean and large. The facility was clean and the front desk staff were pleasant. The place across the street was a cool place to dine.