Comfort Suites Springfield I-70

Clean rooms, courtous staff, great value

Staff was friendly.

The swimming pool was closed. No discount was offered and we were not told in advance. This appeared not to be recent and looked like it was not going to be short term. The lobby had muddy foot prints from the time we checked in and was still there 15 hours later. The fridge needed defrosted, the hall light flickered constantly , the phone in the room didn’t work so we had to walk to the front desk to communicate with them, some power outlets didn’t work properly. We had a note slid under the door saying we wouldn’t get maid service between night one and two due to a do not disturb sign on the door and we had that sign removed by 8:00am. We had to request said service The most disturbing thing was our key cards wouldn’t work after the first night. When I went to the front desk and presented the cards the lady just asked the room number and activated them without asking my name or for any identification. This is a very concerning security issue. Anyone who kept a card at checkout could access any room at will if this is a regular habit. Overall management or ownership appears to lack pride. It was not what I expected from a Comfort Suites. I will likely be staying in that area in the future but will likely be looking for a different hotel because this was very disappointing.

The original room had bugs and stains, super gross. Then they tried to upgrade us to a jacuzzi room to make things better. However, that room was disgusting as well. I have pictures of the clogged filter with hair in the jacuzzi and MORE nasty big stains on the pull out. I was tired and it was just one night. Wouldn’t recommend or stay again, even for a free stay.

Could have been more variety.

This Comfort Suites appeared very well-maintained. My room was clean and pleasant-appearing. The breakfast had a mix of hot and continental-style selections.

Clean room Great complimentary breakfast Conveniently located

Switched our room from a Room ½

Everything was good

The rooms are filthy.

Very good

Parking lot was well lit. Breakfast was lacking. Not much to pick from. They kept sporting events on the lobby TVs so not enjoyable to relax in the lobby. Need other choices to watch while relaxing in the lobby.

Waffles for breakfast are my favorite! Big TV with channel guide, safe location, huge room. Clean and comfortable

I love their waffles. Clean and comfortable room. Safe location right off the highway.

Convenient loacation

Floor smelled so bad!!! The doors slam all night long. Breakfast looked so bad we couldn’t even get fruit. Worse hotel I have stayed at in years! I would say sleep in your car before you stay at this hotel!

Tv wouldn't work at first but staff finally came up and got it working. When we checked out, no receipt was given. Said it would be emailed but never did send!! Breakfast was great and rooms clean and bug free.

Very nice rooms. check-in staff was not particularly friendly, but others were. Breakfast was very good, with lots of options, including fresh fruit (important to me). Walking distance to Cracker Barrel! Loved that! Only issue I had was that they had a metal around the sides of the bed that I kept hitting. Very annoying.

Gentleman that checked us in was great.

Front desk staff not friendly

We come twice a year for the antique show. Always chose to stay with this hotel because of great breakfast, comfort beds, stays always nice , & our beds are always made daily .

Property was fine. Price was good.

Very clean, very quiet and helpful staff. Convenient location for us for Young's dairy. The bed was comfortable and breakfast was simple but great! Will happily stay here again.

Very nice motel. Breakfast needed to be warmed in the microwave, otherwise it was reasonable. Cream and generous-sized room. Would stay here again.

Clean. Quit. New and shiny.

Great room

good

Nice and comfortable place to stay. Would definitely stay there again when in the area

Alex was very good with and answered any questions we had.

Good, clean hotel, but poor Internet connectivity. I kept having to sign in and choose between applying for loyalty card or watching an ad. Could not download anything. This hotel used to be better.

Ok place to stay. Definitely needs to work on the bug issues in the bathroom

Probably wouldn’t stay here again. Shower curtain rod was broken. Rooms smell musty. People not friendly at all.