Syte Boutique Hotel Mannheim

I liked the location, the decor, the cocktails

There was a mouse running around the bar area late at night

staff was extremely helpful and kind

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Excellent public areas, food quality and beverage selection excellent

Gym area seemed to double as a storage room

beautiful hotel and i love staying here

unprofessional staff, some with rude behaviour and inappropriate attitude, worst of all the late night staff (two young ladies - they will remember the incident 2 days ago...). i asked for their names..."Anweisung" they cannot give it to me, same "Anweisung when i asked for the name of the manager, same "Anweisung " when I asked for the managers phone number. everything was "Anweisung". i was just a rightless person, not a valued guest. i spent a lot of money here in june and I stayed here before in feb/march and i swore to God that i am not coming back to this hotel where the staff apparently rules unsupervised according to their moods. at the same time i am very sad about this as I was happy when a good friend of mine recommended the place and i decided to try it out a few months ago. there is a dark skinned gentleman and a lady with long blond hair who were exceptionally nice - just as you would expect from a hotel of this class.