Grand Magic Hotel Marne La Vallée

Very good bar service

Nice room and staff

The room was very small, we had to request a bigger room at an additional cost. These rooms are not suitable for 2 adults and a tall 10 y old child.

We booked this hotel to stay the first night (our travel day) so we could make the most of our park tickets. The hotel was ok, the rooms were very basic, it was big and busy, the bar really expensive and the shuttles to and from the park chaotic. I wouldn’t have wanted this to of been my actual holiday hotel.

Unfortunately the bathroom in our first room was very dilapidated. It had black mould around the bath, shower, taps and shower gel dispensers. The toilet was stained. Not what you would expect from a 4 star hotel. The second room that we were moved to was only marginally better, still with traces of black mould in the bathroom. Our late check was also declined on the morning of our booking despite asking for it 6 weeks before, and it being a major factor in why I booked here in the first place. They would not refund our booking so that we could move to another hotel. The duty manager was very dismissive and unaccommodating. The other reason for booking for this hotel was for the pool, of which was closed on our arrival with no pre-warning. We were offered use of a another hotels pool a shuttle bus away, not really ideal in minus degree weather with a toddler. Overall, the downstairs areas were well presented. But the accommodation levels felt run down and 'cheap'. Very disappointing. I would not stay here again.

Very tired and worn out. And having to pay to park at the hotel is ridiculous.

Fresh breakfast just a little too busy

The hotel communal areas were amazing and perfect for families . The staff at the recption were also really friendly and helpful. The breakfast buffet had a good selection including pastries, cerals, bread , hams. Spreads , nuts and salad. There was also hot food choices including sauasages, bacon , eggs , beans and tomatoes. There is also a free shuttle service to disneyland with the timetable available at reception. I am only rating it 3 stars as the room itself was not in the best condition for a 4star hotel. There was mold visible between some of the tiles and silcone in the bathroom. This was not ideal as we had young children aged 3 and under in our family. The carpet looked old and not the cleaness (old marks) and there were no slippers or robes provided. Some of the bedding were scuffed too. There was a stark difference between the beautiful lobby/communal areas and the two joint rooms we had. We did not complain as we spent the whole day in disneyland and mainly booked for us to sleep and had to leave after check-out the next day.

Would have been a 4 rating but the wifi was quite poor for such a hotel and the customer service didn’t answer my last question to them. Overall a nice stay was had.

We had a mostly positive stay. The breakfast buffet had a good variety, though the cooked breakfast items were unfortunately cold and tasteless. A few issues with the rooms did affect our stay. The air conditioning in our rooms didn't seem to function—it appeared to be just for show. We had interconnecting rooms, and while one fridge worked perfectly, the other did not work at all. Furthermore, the safe in one room was intermittent. Upon leaving, the safe's batteries died completely, locking my belongings inside. I had to call reception and wait over 30 minutes for someone to arrive and replace the batteries so I could retrieve my items. It's worth noting that the food and drink prices in the hotel restaurant are quite high, but this seems standard for Paris and the Disney area, so it didn't feel like an outlier. Despite these problems, the positives outweighed the negatives, and I would stay at this hotel again.

Staff were excellent and facilities for children were fantastic. The hotel had everything we needed for our stay.

Great hotel

My experience at grand magic was far from being magic I try to get a different room because my room had a big stain in the carpet and the bathroom didn’t look clean at all i call expedia to find any solutions because they didn’t give me any options

Family friendly environment

Good hotel. Shuttle bus every 20 mins direct to train /station and Disney village/parks. The buses can be very packed though. The pool was nice but no towels provided and the pool showers were freezing. Breakfast selection ok but not exceptional, you have to find your own table at breakfast and there is often no clean tables available. A high percentage of crockery at breakfast was chipped/cracked. The decor in the hotel is cool and unusual. The rooms are clean but basic (no cupboard space to unpack clothes, just a small rack to hang jackets).

Room was spotless, staff very friendly. Day of check in and check out you can use all amenities The concept of the hotel is great

Hotel was ideal for going to disneyland with a free shuttle service to get there and back . We had 2 adjoining family rooms which were lovely with double bed and bunk beds (but nit your standard bunk beds as they are not attached to each other. The room decor was a sky scene with a moon light. Hotel.food was lovely, buffet breakfast and we had

The entire hotel was overheated for a day that was around 20 degrees. When asking the hotel to turn the heater off or adjust a bit … since the whole hearting system is centralized, they said they cannot do it, and suggested us to open the window … what a way of being eco friendly …

Clean room. Staff was great at check in which was quick and easy. We stayed to go to Disneyland. The transportation was easy to catch but it filled up quickly we had a party of 7 and had to split up the first day taking the bus to Disneyland. Our room had a set of bunk beds and then 2 twin beds so it fit our family of 3 in one room and 4 in the adjoining room. We would recommend

My room was really noisy. Something keep binging in the room I really did not know why. There was no water available to buy in the vending machine. After all I really like the decor in this property and breakfast was good.

Nice clean hotel with all you need for a Disney break

Very good hotel. Great food in the restaurant. Keep in mind is about 1 hour drive from Paris and the Eiffel tower.

Beautiful property bad customer service

Great hotel. Close to the Disney parks and daily shuttle. Breakfast was good too with a good selection of food. Only downsides were the evening buffet seemed a bit steep at €40 per person and the swimming pool was cold too. Overall good value for money and would definitely recommend

Lovely hotel in need of a revamped in the bedrooms bathrooms are chipped.

The shuttle was really crowded to Disney and to the train station which I was not expecting. Understandable when 3 hotels are sharing one shuttle. I just wish I would have known ahead of time. Could not find the shuttle at he end of the night and had to take a taxi. It doesn’t help that we are Canadian and don’t read French lol.Other than that the hotel was lovely the food is not the greatest and super expensive but hey it’s Disney?

Friendly reception staff on arrival, qick and hassle free checkin. Good transport links to Disneyland. Buffet breakfast was cold and plates very small. There was no restaurant organisation so was chaotic of a morning. Strict rules on taking food out of the restaurant.

Great

Hotel was very beautiful and kid friendly. We were amazed at the the touches like the vid screens on walls and poles showing the different themes during the days. Always tries to be around during the times when the screens changed themes. Downsides were that the pillows were very uncomfortable. Plus, the drain plug in the bathroom sink wouldn't open well so that the sink would constantly fill with water everytime we would turn on the tap.

Notable stains on the carpet in the room and on the walls. 3 of the lights in the room did not work and so it was very dark in the room at night. We were right off the elevator and the noise carried pretty loud from the hallways. It was a cute hotel but the bus to the parks was jammed packed and adults shoved kids so just be careful.

Near dysnyland

Everything was amazing!