Plantin Apartment

Central and convenient location

We booked this apartment because it seemed good value for the money. The evening before, they contacted me saying that the boiler was broken (no heating or warm water) and they are moving us into another apartment, further down the street. I was thankful that they found a solution and we agreed to it. But when we arrived at that second apartment we were shocked: water damage on the floor, holes and damage on the walls and doors, laundry drying in one of the rooms blocking half of the room, shower not clean and barely working, dirty tray in the oven...And the entry door to the apparent doesn't close properly and needs to be locked to close. It was almost always unlocked because other people in the building didn't lock. That made us feel very unsafe (keep in mind that the apartment is in the centre of the city on a very busy street). I immediately called the person behind the apartment to complain. They said they'll tell the owner and come back to me. They didn't. After texting them, they answered with only poor excuses trying to tell me that the problems are not serious. After this, nobody was picking up when I called. The rest of the weekend they ignored me, only telling me after check out that they will refund me 20% (which they did). But we spent a very stressful weekend in an appointment that did not meet expectations and our concerns were ignored. I do not recommend this place.

Good location

Wifi didn't work. Requested additional payment through illegitimate means that violated PayPal's TOS. Refused to return deposit with no valid reason.

Spacious…big bedrooms, living room and dining area.

1.) Owner was not so accommodating. My friend rang her to asked about the location but the owner just hang up the phone 2.) the property is on the top floor. Not safe going up the stairs with no lights so we had to used our mobile 3.) property is for teenagers not for families with young children and elderly people.

Spacious with facilities and at very good location.

At night the apartment was not enough luminous

More spaces and very clean

Nothing to specify

Communicatie was erg last-minute

Great apartment in good location- 30 minute walk into central Antwerp, 5 minutes to nearby square with lots of bars. Beds were comfortable and facilities fine.

The lighting was very poor throughout the apartment.

Nothing

Zero hospitality. My wife and 2children arrived late a long with another mother's with 02 Self check-in no reception staff to assist one person opened the door. The person opened the door not authorised to give the key so my wife and 04 kids need to wait until we communicate with another person which was very hard to deal with, a very complicated procedures, she asked my wife to pay the deposit of 200 euro by bank transfer only which we don't know about it and my wife asked to take cash or any other way , no she insisted to have it as a bank transfer or no flat keys will be given. Finally she agreed to give the key and she said tomorrow she will pass and collet th 200 euro Cash , she shared the details of the box code and room numbers, Floor number, WiFi code etc. finally all kids could rest after a very long check in unbelievable unpleasant procedure taking into consideration that my family came late which the lady blamed my wife and was angry why they arrived after the check in time.?! Whatever.... We accept all the above so far and family arrived and they start to rest they surprised WiFi is not working My wife called to ask help no one answer no IT support no reception the person was talking to my wife through mobile she stope answering. My wife and children was completely disconnected disappointed and worried, i call them using my mobile international call since I'm not staying in Belgium. No facilities, no room service no restaurants to eat nothing at all. The last and after all, one man came and start knocking the door, asking to open for him since he's from engineering team and he would like to check the gas in the kitchen which we didn’t request maintenance and my wife freaked out and asked him to leave since it was very late and they all felt unsafe since no security in the building as well. It's only advise... stay a way. Don't ever check-in here please.