One Aldwych

We arrived early, knowing that our room wouldn't be ready, but had a cocktail in the amazing lobby bar. We explored the local area for a while and were notified when our room was ready. Our room was amazing, very comfortable and well appointed. The service we received from all of the staff was wonderful and attentive. We dined in the Indigo restaurant for a pre-theatre meal, which was excellent.

No negative comments, the whole stay was excellent.

Location staff spa complementary snacks room was so pretty

The location was fantastic. The rooms were very modern and clean. There was plenty space in the bathroom for toiletries (not always the case). The air conditioning was excellent. The soundproofing was also very good. The Dyson hairdryer was better than the usual hairdryer supplied in hotels. The complementary drinks and snacks were appreciated.

The room could have been darker, with blackout blinds as well as curtains. Unfortunately, the main mirror was in the bathroom, and so the only mirror that could be used with the hairdryer was the small, free-standing shaving mirror, which is not adequate. The biggest disappointment was being woken at 6 am by the fire alarm. There was a good deal of confusion (it kept stopping and starting) and, on the bedroom floors, no guidance from staff. It was eventually declared a false alarm but an explanation would have been appreciated, perhaps even some token of recompense, such as free drink or breakfast.

The location was great, the hotel is gorgeous and staff courteous.

Nothing it was great!