Sensira Resort & Spa Riviera Maya – All Inclusive

Loved everything about here.

We did a week-long vacation for my 50th birthday. This property was about 20 minutes away from Cancun. We were lucky because occupancy was low, so we had great service and lines were not long at all. We reserved an Amber room which included butler services and a great view of the ocean. The Butler team of Cesar, Lupita, Gabriela, & Sandy helped us make the restaurant reservations. Another perk was access to Elite Adults Only Amber Lounge with premium drinks/appetizers and great ocean view. Daily entertainment and pool activities were available. The bartenders and wait staff were extremely friendly and eager to serve. There was a total of 6 restaurants open and available: Buffet, Steakhouse, Italian, Mexican, Pool Bar/Snacks with had delicious fish tacos and grilled items, & Tea House for coffee, pastries, and paninis. Galerie des Sens was closed the whole week. The attached beach had significant amount of Sargassum no matter how much the crew try to clear it. We did make a day trip to Isla Mujares to enjoy the beautiful beaches and explore in a golf cart. The road leading to the resort was damaged by the Service trucks and Guest buses that goes through there. All the resorts or government need to come together and repair that small patch of roads and Speed bumps. Highly recommend!

Very family friendly resort

This was my second visit to the resort, and unfortunately it was a letdown compared to my first experience. I actually invited another family with children because I had raved about how great the resort was after our first stay. There were two areas that were particularly disappointing. First, the Pergola restaurant for breakfast and lunch had very little variety, and on multiple days we experienced long wait times for our food. Second, the family entertainment was almost nonexistent. We were told the resort was only at about 20% occupancy, but I don’t believe that should prevent guests from having a memorable vacation experience. It’s unfortunate because we had planned to make this a resort we would return to for years to come, but this experience has made us reconsider. That said, I do want to recognize that everything else about our stay was great. The staff was friendly, the resort was beautiful, and we still enjoyed many aspects of our vacation. I hope these areas can be improved so future guests—and hopefully our family again someday—can experience the exceptional stay we remembered from our first visit. If you would like to give it another try let me know.