Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

The check-in process was horrible for me. I arrived early ( before the 3pm check-in) and was told I had to wait. I had to wait 5 hours before I was able to check in. I saw others being checked in and later I found out others who checked in after me got a room similar to mine. After I got my room it smelled like it was closed off and smelled. There rest of my experience was good. Great staff and facilities. They need a better process to check guest in.

Many thanks to Royalton Riviera Cancun for the wonderful hospitality and unforgettable experience. Every detail was beyond our expectations, and the memories will stay with us forever. A special thank you to our Expedia guide, Victor/Yeal Cobà, for the outstanding service and support throughout our stay. Victor helped us a lot by arranging different restaurant reservations each day exactly as per our requests, which made our vacation even more special. Our stay at Royalton Riviera was absolutely beautiful. We truly enjoyed every moment and experienced some of the friendliest and most welcoming staff we have ever met. The food was delicious, the chefs were incredibly kind, and all the restaurants were very clean and well maintained. The entire resort is designed wonderfully, with amazing night activities and entertainment every single day. The water activities were also fabulous and added so much fun to our trip. Overall, it was a perfect vacation experience, and we would highly recommend Royalton Riviera Cancun to anyone visiting Cancun. Just need to improve Check-in and Check-out process. Thank you once again for making our trip so memorable!

We had an excellent experience overall, and a big part of that was thanks to Victor Garcia. He went above and beyond to help us throughout our stay and made our experience truly enjoyable. His professionalism, kindness, and willingness to assist made a huge difference, and we really appreciated all of his support. The only negative part of our experience was during checkout. Unfortunately, the reception staff at that time were very rude and aggressive, which left us disappointed. However, Victor stepped in immediately, handled the situation professionally, and helped resolve everything smoothly. Overall, we had a wonderful stay thanks to Victor’s exceptional customer service, despite the unpleasant checkout experience.

i have only one bad experience where one of there staff at pool bar not on pool side behind the pool young guy was so rude and whos only give response the girl first and even i was on that line to get my drink and i am very disappointed with his bad behavior. i strongly recommended to Royalton Rivera had to take some action and do some training to youg bar surver..