The Fives Oceanfront Riviera Maya - All Inclusive Optional

The property was beautiful. The food was good. The rooms were comfortable. The primary issues were with the staff. I had added another guest to my reservation. When I arrived, they had no record of the second guest. It took a solid 30 minutes to finally sort it out. We tried booking a couples massage. They forgot to update us and it never happened. One morning we had a 6:30 am excursion. The night before, they assured us that they could prepare us a sack lunch to take with us. They even described that they would make us sandwiches etc. When we went to pick it up the next morning, it was only fruit. The general consensus was there was a lack of organization with the staff. One person would tell us one thing while another would tell us something different. The other issue is that only some restaurants are open on certain days. The restaurant staff worked hard and were friendly, but as someone who’s worked in restaurants, they were definitely understaffed on their waiters.

Special thank you to Diego, Mariel and Adrianna and all the front desk staffs,the housekeeping and guards, all the restaurant staffs thank you everyone for your great service and the whole teams of The Fives Oceanfront staffs thank you we very appreciate all your great service, great foods and drinks. The facility are very clean and staffs are very friendly easily to approach them. You're highly recommended to our family and friends and we appreciate your warm welcome for us, we really enjoy our stay and we will see you next time again.

Beautiful place, everyone was friendly and helpful. The Japanese restaurant was closed, the pool was great! This hotel is more for a relaxing stay with delicious food. Great for adults and teens, our ambassador Mariel was wonderful and helpful!

The hotel is beautiful, and the rooms were always clean. The staff was incredibly kind and welcoming throughout our stay. Unfortunately, the beach wasn’t great during this time of year because of the seaweed, which made it less pleasant to spend time outside. Overall, we still had a wonderful experience thanks to the excellent service and the beautiful property.