The Feathers Hotel

Great bathroom and room, full of character

Lovely hotel with attentive staff. The only issue was with hotels.com. Terrible service, taken hours of my time to deal with an issue that should have been very straightforward. It is a shame that this reflects on a good hotel - we would avoid using this agent again.

excellent staff

Great period property with fantastic character and amazingly helpful staff. Was a pleasure to stay there A*****

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Great for the centre of Ludlow and for the Food Festival which we attended. An amazing building on the outside. Not sure where the £2.5m on the refurb went. Stayed in the Deluxe Twin Room with Balcony. Not sure what the Deluxe referred to. Reasonably spacious but nothing out of the ordinary. Several old cobwebs behind the voile and one hanging down from the ceiling just outside the bathroom. Dust on the bathroom door architrave. Just generally tired looking. The staff were always smiling and polite which was great when it was mostly chaotic on Saturday evening between 6 and 8pm. Basically they weren't prepared for the number of people. Those staying overnight, those from the food festival plus locals enjoying the Saturday afternoon 'funk it up' gig. The poor staff didn't know what they should be doing and who to serve. Then the bar was out of stock because of the funk it up. And no I wouldn't recommend it or return. Management - get a grip.

Beautiful old building in good condition and decoration. Found being charged £7.50 a day excessive. The dinner we had were well cooked but the pieces of steak were very small. We didnt have breakfast as we'd heard from other guests that it was expensive for the content.

The staff where very efficient and professional is

The room was very nice and comfortable and well furnished. Was slightly disappointed with the fine dining experience as the meal was not of the quality anticipated. The ingredients were good but my salmon starter was swamped with horseradish cream, and although the hake for the main course was cooked faultlessly, the broth on which it sat and the broth ingredients were barely lukewarm. My partner’s soup course was too hot to consume, and remained so for quite a long time. Also the table was made of plank type construction and there was very evident crumbs and detritus from various usage within one of the gaps. Would suggest it is vacuumed out and perhaps the gap filled in.

Clean, quiet and close to the town centre. We had to queue to check in, one receptionist on duty and three couples waiting. The bedroom was clean and well presented, the bed comfortable but the pillows hard but that’s a personal preference. No streaming on the TV, ie, no Netflix or other media channels. Bathroom was fine, lose toilet seat and the floor tiles cracked. I think this is a result of trying to tile over an old wooden floor. Car parking was available but the entrance is extremely narrow, it is an original coach entrance so not surprising. Breakfast very expensive, we could eat in town at half the price.

There was dust on wardrobe and woodwork around the room and the lead of the table lamp, there were also bits on the carpet - attention to detail was lacking.

Historic hotel with great character. However bedroom faced the main street and was very noisy after midnight with groups of young people shouting abusive comments to each other and others. Appreciate the hotel itself can't prevent this but maybe get together with neighbouring properties to tackle the issue?

Wonderful old black and white hotel with excellent restaurant. Exceeded expectations for a 3 star hotel with a town centre location.

Lovely hotel, full of charm and character.

Beautiful hotel, comfy beds, large rooms, bath and shower was amazing! Mini fridge was well stocked with crisps,chocolate bars and a variety of drinks/water Nice variety of hot drinks and biscuits too! Would stay again

The history and the lovely young staff members working there.

Its a lovely old property and in an excellent location in the centre of Ludlow. Our room was at the front of the hotel and the street was very noisy from early in the morning. The room was hot but because of the street noise we didn't want to open the window. The duvet was a winter weight one which was far too hot for mid summer. There was a big step down into the bathroom which could be very difficult for some people. The staff were generally very helpful. Parking at £7.50 per 24 hours for paying guests was unreasonable. Drinks prices were higher than anywhere else nearby. Overall not good value for money.

Had a lovely weekend stay at The Feathers. Food in the Restaurant is definitely a recommendation. We ate lunch on the Saturday and Sunday lunch. Staff were attentive and resolved any issues.

Already done

Staying one night only. Room was small but very comfortable and clean. Tea/coffee facilities in room (no fridge) were fine. Have stayed before, in the same room, and will happily visit again. Perfect location for town and Assembly Halls. Staff are friendly and helpful.

Lovely Old Hotel

Very nice hotel

Great place for an overnight stay - the food options in the evening were excellent (particularly the tapas!)

The hotel overall is decent enough but there’s just a few easy fixes that would make things so much better. What would have been a lovely Sunday lunch was ruined by the most repulsive gravy known to man, no toilet paper in the ladies toilet etc. The staff were all lovely but they could maybe just do with a little extra training. Room was perfectly comfortable and clean. This place has so much potential, just needs a little TLC.

Me and my wife stayed here as a treat while in town for a gig at Ludlow castle and we absolutely loved it. It's probably the most expensive hotel I've booked but well worth it. Their is so much character in the historic building, our room was huge and so was the bed. It was very comfortable and overall really clean. We slept really well too. The room was pitch black and we couldn't hear anything from outside. It was a very warm evening so we were also very grateful for the aircon in the room. We ate lunch here from the concert menu that was really nice and affordably priced and also had breakfast the following morning, where there was a choice of continental and hot menu options. This was lovely too. There was a small bar where you could buy Starbucks coffees/frappes etc as well as alcohol. There is a decent sized car park too onsite which is £7.50 per night. It's quite tight entering it but we saw 4x4s getting in ok. The only thing I could comment in any sort of negative way was one of the corridors we passed through from our room to the stairs smelled very dusty and you could see the ledges caked in dust. We to be fair was unusual given how spotless the rest of the hotel was. We absolutely loved our stay and if the concerts are on again next year, we'll definitely be treating ourselves again.

We had a lovely stay, close to the castle for walking, lovely food and friendly staff. Sadly due to the age of the building we could here guests in other rooms, due to the squeaking floor boards in our room and other guests room, there was a point during the night we felt like guests where in our room when walking around upstairs. Other than this which obviously cannot be helped overall a lovely hotel.

Hotel was lovely and staff were great just a shame the room wasn’t ready at 4pm for check in , 3 rd bed wasn’t made up so had to go ask for that to be done and the toilet didn’t flush so had to report that and then it was I y temporarily fixed and broke again .. only small things but is why it’s been given a lower rating

Great location for the castle event and town centre , nice and clean rooms

Considering this is a high end hotel. Bar area was messing, tables not wiped and papers scattered. Queues at bar, staff were stressed and couldn’t cope with number of guests. Room was small and some of the lights were not working. The room was stuffy and no air, window opened a tiny amount and a small fan was left in the room but not great. Breakfast was very poor, waited 40 minutes for our full English breakfast. When arrived, food was Luke warm and not a great standard

Fire alarm went off several times in night

The food in the restaurent was excellent

Very helpful staff,great location