The Plough

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

Lovely little hotel apart from being locked in, having to get out via the fire escape with luggage, and finding the hotel place shut down and locked up. Really bizarre situation, with breakfast apparently served from 8, yet not a a soul in site or contactable on phone or email. A shame as great location, friendly welcome the night before and nice room.

The hotel was very nice in a great location unfortunately it was very cold and the hotel was understaffed with 2 people seeming to do all the work. Food was good but took over an hour to arrive.

The hotel was closed we went in the front door once other times we used the fire escape . Hotel was in a good position for seeing Alnwick .

The staff were lovely but didn't seem to have had much training. There was a fire door on the second floor which was closed at night. We had to climb the outdoor stairs at night and in the morning. One morning everywhere was locked up, couldn't get to the ground floor. At breakfast there were no fruit juices, yogurts, anything like that.

Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you.

After navigating our way through outdoor tables littered with dirty glasses, things started to go wrong on check-in. Sad as being from 3pm, at 4.10pm he room wasn’t ready. Ok, it was 10 mins later but we realised later this was only achieved through cutting corners. Hairs in bath, no teaspoons, only 2 milk cartons, carpet not vacuumed, cobwebs in one bedside light and other one not working, virtually no loo roll, soap dispenser and shower gel dispenser not working. We booked this 2 night stay with filter for ‘breakfast included’ but staff advised not so. On complaining to manager, he eventually was persuaded that breakfast would be provided at no charge. However, breakfast turned out to be only for that first morning, as the violent drunken argument in the next room (to which police were called and an arrest made) disturbed us for 3 hours in the middle of the night. We advised the manager we would not stay for the second night due to all the above factors, and that we would expect a refund via hotels.com. Very disappointing to then see later that, according to hotels.com, he had refused to sanction a refund. This is an over-priced room above a pub, proven by our move down the road for £50 a night less, breakfast included and staff who knew what they were doing.

Short stay in my hometown