The Westin Southfield Detroit

Yes the was spotless

Do NOT STAY HERE! This was the most disgusting hotel we have ever stayed at. Out dated, dirty, their was blood on on ceiling, scratches on the doors, food on the covers, opened water bottles in our rooms, the hallways reeked of weed, elevators didn’t work, staff wasn’t present and hard to find, they nickel and dime you for EVERYTHING> parking, WiFi, waters, and more! People were hanging the hallways, loud, and noisy. The WORST hotel! We will NEVER GO BACK!

Staff was very nice and professional. The room was very clean.

Didn’t receive breakfast

Everything met my expectations!

Hot water wasn’t working in the room

Did not have breakfast

Clean room

The first room #331 the bathroom was nasty and dirty. Stains on the counter top and the bath tub was dirty,They moved me to room #931 the room was ok but the bathroom was very dirty and when I took a shower the next morning tub was stopped up. The manager promise points for a couple of nights stay but that never happened. Never again will I spend almost $200 a night

The staff are uniformly great at this hotel. Value for money, with extra charges and some glitches, is not great. Free Wifi is pretty standard in all hotels, certainly in conference areas. This one charges. You can get free room Wifi if you let them to spam you through their Bonvoy program (nope!). At other recent Mariott-chain stays, Wifi was always free. Also, this hotel is part of a huge business complex with several office buildings and huge parking lots and ramps that are lightly used. They are free, no payments required anywhere on the property. Yet the hotel takes it on itself to charge for parking overnight anywhere on the property. They just feel like adding $15/day onto your stay. Also, while there is some handicap parking right in front of the hotel, there aren't in the ramp by the skywalk, which is a better place for people to park when it's raining, icy, or snowy. Maintenance was unimpressive for a higher-priced hotel. The bottom of my bathroom door was coming apart from water damage because the shower curtains are no match for double shower heads splashing off the back wall - a few seconds is enough to flood the floor. There was water damage on the ceiling from the bathroom upstairs - it seems flooding is common. I couldn't turn off the splashier top shower head because the valve was broken. The coffee machine at their casual cafe was broken - only iced coffee available. They also had the register locking up.

I enjoyed my stay

The room was in okay condition. Most of the bedding was ripped and torn at many places and the armchair in the room was very visibly stained with bodily fluids. Definitely not a 4-star hotel experience.

I reserved a hotel room and got a conference room Instead. A cot was rolled in, a second cot eventually rolled in when I went back to the front desk to request it a second time. The phone didn’t work. I was on business with my company in the Southfield Toen Center. Won’t be back, and will inform the company that we shouldn’t recommend the Westin, even though it is right next door. And this experience will be the Westin joke I tell at cocktail parties.

Enjoyed your he stay will be back

Everything was wonderful! We will come back to this hotel the next time we are in Detroit!

I

My room was dated, drafty, and loud. I found hairs in the bed that were clearly not mine or my husband’s. But more than that, I just don’t like the nickel and diming from this allegedly four star property. There’s plenty of parking but you still have to pay $15/night to park in their poorly lit, cramped, poorly maintained garage. This is clearly a deliberate choice, as all of the ample parking in front of the hotel is labeled VALET - so basically, you have to pay extra to have someone else drive your car ten feet in front of the hotel. Breakfast isn’t included. The restaurant is ludicrously overpriced. They charge for wifi even if you’re a Bonvoy member. It’s impossible to reach a human being to get customer service. I left with a bad taste in my mouth and won’t recommend this property to anyone. The experience has made me leery of Westin as a brand.

Restroom cleanliness

Star was very nice, room was extremely comfortable

The Room was clean! Pillows were amazing and the aroma therapy was invigorating!

carpet stinks smells old and dirty

Great stay

I think there’s room for improvement in the restaurant’s menu. As a vegan, I found that there were very few options available. There’s a growing movement toward environmentally friendly and cruelty-free dining, and many guests are seeking these kinds of choices. Offering more plant-based dishes — featuring fresh vegetables, fruits, and meals free from animal by-products — would not only appeal to a wider audience but also reflect a commitment to sustainability and compassion.

Yes

Yes the room was neglected. I turned on my heat because the room was cold. After waiting for an hour I called the front desk. Maintenance came up ten to fifteen minutes later and said he was just turning on the broilers. My television had to be reset because it only had the company ads on. My bathtub filled up with water when I was taking a shower. I felt that this was a 5 star hotel so why would I not be able to turn on the heat whenever I wanted to because the next day I turned on my heat again and I got no heat. also why would by tub be backed up? Why was there no room service? Why did the staff no know how to direct me to food choices in the area?

Rooms clean, staff pleasant. Bathrooms clean Dis not have opportunity to use the facilities.

Very clean room. The furniture in the lobby is very worn. Not what I was expecting at your property. I thought when I valet parking would have been my vehicle in the parking garage not outside in the snow. Paid $30 for ??Thank you

Room was very clean, front desk staff was informative and accommodating and the property felt palatial versus the price…which was great!

Everything was great

Everything was good

Every thing was awesome

Room was clean and all staff that I encountered were friendly!