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Holiday Inn Chicago Dwtn - The Mart by IHG

Top rated by guests

Exterior

Exterior

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub) | Premium bedding, in-room safe, desk, laptop workspace

Lobby

8.6Excellent

(2,033 Ratings)

"Nice lobby and "

Omar

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(2,033 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Riverwalk hotel with 2 restaurants and a 24-hour fitness center
This smoke-free hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a sauna, a microwave in a common area, and conference space.
Holiday Inn Chicago Dwtn - The Mart by IHG offers 228 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Holiday Inn Chicago Dwtn - The Mart by IHG

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.6Excellent

(2,033 Ratings)

"Nice lobby and "

Omar

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(2,033 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Riverwalk hotel with 2 restaurants and a 24-hour fitness center
This smoke-free hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a sauna, a microwave in a common area, and conference space.
Holiday Inn Chicago Dwtn - The Mart by IHG offers 228 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.6 / 10.0

Excellent(2,033 Ratings)

3.0 / 10.0

It was a convenient stay for downtown and with parking for the extra fee made staying downtown much easier. Hotel was clean and staff were very nice. However, we did ultimately choose this hotel for the “heated swimming pool” per our kids input. The pool and pool area were both freezing and we were not able to enjoy this. If you’re staying for the pool, don’t.

2.0 / 10.0

I am writing to express my dissatisfaction with several issues we experienced during our recent stay. We originally booked a room for Saturday but added Friday night as well due to the incoming snowstorm. When we checked in, we hoped the two nights could be combined so we could remain in the same room for the duration of our stay. Unfortunately, this did not happen, creating unnecessary inconvenience. We also dealt with a leaky sink pipe, which resulted in us having to move rooms three different times. At one point, we were placed in a smaller room, and the staff member assisting with the room change appeared inconvenienced and unwilling to help us secure a comparable room. Only after multiple moves were we finally placed in a room similar to what we originally booked. While we were offered a $30 refund, we feel this did not adequately reflect the amount of disruption, inconvenience, and time lost during our stay. Given the repeated room changes, the downgrade, and the overall inconvenience, we believe a more appropriate resolution should have been offered. Additionally, the customer service at the concierge desk was disappointing. Several staff members were not polite, and the woman who checked me out on Sunday was especially rude and unfriendly. Her attitude left a very negative final impression on our stay. Overall, the repeated room issues, lack of helpfulness, and poor customer service made our stay far less enjoyable than expected.

5.0 / 10.0

Nice

4.0 / 10.0

The location of this hotel was very convenient as I had business at The Mart. It was clean, the room was nice and the staff I encountered were friendly. My only complaint would be the navigation of the building. It was a little annoying having to go up one elevator and across a lobby to another elevator just to get to my room. Overall I would recommend it if you want to be in that area.

5.0 / 10.0

Nice pool and sauna. Clean room with lovely view.

5.0 / 10.0

They need more variety on the menu, otherwise everything is fine

5.0 / 10.0

The hotel was clean and close to plenty of restaurants. The parking across the street was easy to figure out but it was $61 a night. It's on a little dead end street so thankfully no traffic or anything out front.

2.0 / 10.0

No water in room - coffee machine didn’t work Shop in lobby selling food and water items at extortionate prices

3.0 / 10.0

The room was okay. It advertised that the beds were queen beds but they were not. I talked to the front desk and they told me that all of the “queen” beds were that size. They are in fact twin full size beds. Also, if you are advertising for four people make sure that there are enough items for four people ie towels and bathrooms

1.0 / 10.0

The first room I was assigned had issues. The phone did not work, and the front desk agent rented the room to me despite Tay Tay being on a list preventing it from being rented out because of the issues the flu had when I got to the room two maintenance persons were in the room trying to fix the phone, they left when I got to the room and said that they would come back later, they never did. Because it is colder in Chicago currently we turned on the heat only for an awful smell to suffocate in the room, and we had liquid droopy from the AC/heater unit onto our luggage and shoes. Once we spoke to the front desk they relocated us, and then we had to ask them to come come to the room and fix the water. The maintenance guy who came to fix the hot water issue was efficient and tried really hard to be as quick as possible resulting in our concern, however this was the second room and yet another major issue. It took the tech at least 45 minutes to fix the hot water, causing us to be late to a wedding rehearsal dinner, which is really important. There was a very nice bell hop on the 15th floor, but he did not follow through on several things that we requested. The location is great, but parking is across the street, and when you go inside the hotel you’re the first floor, you didn’t have to take an elevator to the 15th floor where the actual lobby is. And then you have to take another elevator up to your room. Imagine doing all of that when you need to go run to your car.

5.0 / 10.0

Clean room, nice views and good staff. Great location

5.0 / 10.0

Staff was great room was extremely clean and beautiful!!

3.0 / 10.0

Yes parking is across the street, underground, and costs $60/night. You honestly don't need a car in downtown but if you do bring one be aware. Hotel staff was nice overall. The bed was comfy. My only two icks considering the price was the shower was lukewarm at best and I felt the towels had stains. Minor issues considering the good location and pool/gym/sauna. I guess I just thought the experience would be a little nicer since it was a boutique-esque hotel but that's just me being picky. I would consider staying here again (if it was cheaper)

5.0 / 10.0

Friendly and helpful staff

4.0 / 10.0

Staff very friendly, hotel location at a convenient location at a end of a Cul de sac and walking distance to many great locations.

4.0 / 10.0

Clean nice fun, staff was friendly

5.0 / 10.0

Great location

5.0 / 10.0

Everything was nice

5.0 / 10.0

Amazing room, nice pool, and can’t beat the location!

2.0 / 10.0

This is not a 3 star or 4 star hotel. location is 5 star. I didn't like the room and washroom is small comparing to other holiday inn as it is old. the amount of money I paid for two nights was not worth it. parking and breakfast is expensive but overall in downtown all hotels are expensive. I only recommend this hotel for its location only.

5.0 / 10.0

Good

4.0 / 10.0

Staff was welcoming Mattresses were a little bit worn, but comfortable! Breakfast is way too expensive $26 ! Nice hotel ,location is good !

4.0 / 10.0

You have to take two different elevators to get above floor 15 and it was really annoying to have to do that. And then parking was $60+ a night . Pool was nicer than expected.

2.0 / 10.0

We usually stay here during Riot fest but the counter service was the worst. Alonso was rude, condescending and every time we had to run into him he wasnt helpful. Other than that, everyone else was kind and respectful. The girls at the coffee stand were amazing.

5.0 / 10.0

The location was excellent. Close to lots of restaurants and boat tour's. Shopping is all within walking distance. Rooms are quite spacious and beds are quite comfortable. The bar serves excellent drinks and are reasonably priced. Pool was warm and clean. The sauna was so relaxing. Our view of the riverboats and city was truly amazing. Gym was great 👍 Def will be back!!!

5.0 / 10.0

great location

5.0 / 10.0

Great stay! We loved the location. Very convenient to Starbucks and 7-Eleven. The bar and restaurant was great.

4.0 / 10.0

The bar and breakfast buffet were nice. Breakfast was a full breakfast with vegan options. We didn’t have time to use the pool & sauna, but my daughter said the pool looked nice. Klaou checked us in and assisted us to the elevators. The gentleman on the 15th floor was nice, even getting our elevators for us on our way out. Our view was magnificent! I think we had room 1719. We were there for my brother’s wedding at Merchandise Mart, which was next door. The river walk is a short walk away (if you have good knees). Also close to the world’s largest Starbucks (by uber, not walking). So my daughter was able to take this off of her bucket list, as I was also able to check off Taste of Chicago. The only negative are the super low, small toilets and the fact that there was no cable tv the first few hours after check in.

5.0 / 10.0

Good spot to explore the city

5.0 / 10.0

Fantastic views, super clean and wonderful service. Great price- location is also very central and easy to get to from the airport.

5.0 / 10.0

It was nice a quick trip out of town the hotel was amazing

5.0 / 10.0

Very clean and spacious rooms. All staff was friendly. No self-laundry services available.

2.0 / 10.0

I made multiple complaints regarding the service. I had a hard time getting my room cleaned and getting towels. Lina the waitress at the restaurant on the 15th floor was rude and the food wasn’t hot nor cooked all the way through. The hospitality manager hung up on me. Terrible experience the view from my room was bad and our door faced the restaurant so it was so noisy. I plan on leaving a bad review on TikTok

8.0 / 10.0

View from the room was top notch. Water View Restaurant and Bar were great.

10.0 / 10.0

Nice lobby and

10.0 / 10.0

Best place and hotel

10.0 / 10.0

Great room and view. Breakfast was a little pricey but for the quality was so worth it

10.0 / 10.0

Love it

8.0 / 10.0

Parking was reasonable and parking garage was right across the street. We requested a city view room and our room had a wall that took up part of the window so we didn't get a full view of the city. We had the breakfast buffet which was very convenient and reasonable. Will probably consider staying here again due to the breakfast and dinner buffet options.

10.0 / 10.0

Safe and convenient location, which was important to me. Beautiful restaurant and court yard to lounge in. No room service though 2 restaurants open on varied hours and grocery store. Staff are so friendly and helpful.

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