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Embassy Hotel, Gateshead Newcastle, Sure Hotel Collection by Best Western

Top rated by guests

Property building

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Photo of the whole room

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8.2Excellent

(194 Ratings)

"Hotel was lovely bed was really comfy bath water was really good lovely and hot the staff were great we stayed December 5 to December 6 we weren't meant to stay two nights but had to leave because of ..."

Verified guest

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(194 Ratings)

Hotel in Gateshead

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Embassy Hotel, Gateshead Newcastle, Sure Hotel Collection by Best Western is located in Newcastle upon Tyne, 2.5 miles from MetroCentre and 2.9 miles from Utilita Arena.

Amenities at Embassy Hotel, Gateshead Newcastle, Sure Hotel Collection by Best Western

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Free parking

Map of Gateshead

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.2Excellent

(194 Ratings)

"Hotel was lovely bed was really comfy bath water was really good lovely and hot the staff were great we stayed December 5 to December 6 we weren't meant to stay two nights but had to leave because of ..."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(194 Ratings)

Hotel in Gateshead

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Gateshead

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

Embassy Hotel, Gateshead Newcastle, Sure Hotel Collection by Best Western is located in Newcastle upon Tyne, 2.5 miles from MetroCentre and 2.9 miles from Utilita Arena.

Amenities

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.2 / 10.0

Excellent(194 Ratings)

100% verified reviews

10.0 / 10.0

Wonderful

Hotel was lovely bed was really comfy bath water was really good lovely and hot the staff were great we stayed December 5 to December 6 we weren't meant to stay two nights but had to leave because of family emergency on the Saturday the staff were lovely to us when we said we had to leave x

The only thing was it had wood flooring in the bedroom which I would prefer carpet but that's all everything was great

10.0 / 10.0

Very comfortable stay and friendly staff.

Excellent location, easy access to city centre. Very comfortable beds, clean rooms, friendly staff.

Although there was a corridor between the hotel and the pub we were unable to use this and had to go outside round to the front door of the pub.

8.0 / 10.0

Will stay again

The location of the hotel is super convenient especially with the pub next door and the bus stop for the metro centre just round the corner. The staff were super friendly too.

Everything was amazing apart from the heating as it wouldn't work

10.0 / 10.0

Great hotel

The warm welcome we recieved from.all staff on arrival.and departure. Room.was comfy, roomy and clean, perfect for our needs will definitely be back . A quiet location even with adjoining pub

Theirs nothing I didnt.like

9.0 / 10.0

Very comfortable and pleasant stay

Didn't have breakfast

Everything was good

9.0 / 10.0

Fantastic value for money and comfy sleep!

Good location, very welcoming and friendly reception staff, bed was very comfy along with pillows.

No bed side tables

9.0 / 10.0

Comfort, cleanliness and reasonable!

The convenience of the location. The room was clean and well laid out although there was a large empty space which looked like some seating was there but removed. The staff were efficient, helpful and knowledgeable.

10.0 / 10.0

Happy chappy

We liked the beds so comfortable and the pub restaurant next door perfect for food and drinks 👍

Not much to not like about the hotel we stayed a cpl of nights it was fab👍

7.0 / 10.0

Unsure if I’d stay again in same circumstances, maybe I was just unlucky with the guests that weekend.

The staff were so lovely

Bit dated in the building areas. Needs soundproofing between rooms or better fitting doors into corridor. And possibly someone to check corridors on cctv if any late arrivals. And I had terrible guests on same floor. Maybe just unlucky. I wonder if people use it for nights out in Newcastle. With it being out on the team valley, I thought it would have been commuters or business people. But who knows. Next door the guest’s were on a call, obviously on loud speaker at around midnight onw - some folks are senseless or ignorant and others came in 2-4 in the morning, noise in corridors, most likely drunk as no capability of reducing their own volume and letting doors bang as they went in and out of ea other rooms I presume. And laughter…. Shocking! Joke but irritating if it’s not your own or your own parties! I was staying as my accommodation in Hexham had been cancelled due to the storm. Just wanted 2 nights of peace. Anyway, staff were lovely, obviously said I should have complained. But that would’ve meant trotting downstairs in my pjs, potentially moving rooms and also risk being seen and then scowled at if no temp rooms available!!

9.0 / 10.0

Value for money

It was value for money and even free parking

Little bit far from Newcastle City Centre

10.0 / 10.0

Excellent

The staff were lovely and helpful, the location was perfect for what we wanted. The breakfast was extra but brilliant value for money a lot more than expected. The rooms are clean and functional

Nothing we enjoyed our stay and would definitely come back here

8.0 / 10.0

Great

Clean, comfortable and quiet.

10.0 / 10.0

Super cosy beds!!

It was clean, quiet and the beds were super comfortable

Nothing

9.0 / 10.0

Will continue to book when in Newcastle.

It’s close to a lovely restaurant, good value for food and drink. Staff always helpful. Beds are comfy, stayed several times.

No vending machine for snacks. Never enough sugar in rooms or milk.

8.0 / 10.0

Surprisingly brilliant

Short taxi ride from the city centre. Pub next door is a bonus. Great pub grub. Staff in the hotel were extremely friendly

N/a

6.0 / 10.0

Staff very helpful.fire alarm went off at 2:35 could not get back to sleep afterso not rested

Location. Shower fantastic.

Decor a little in need of maintenance. No bedside cabinets. Toilet area in need of deep clean. No toilet brush or toilet roll holder.

6.0 / 10.0

Staff was lovely, hidden location, parking was a bonus cost effective.

Room was spacious and good size bed and very comfortable

The doors were easy to hear out of and could hear everyone's conversations, and from 7am there was lots of noise but I suppose that's to be expected as people checking out just very easy to hear noises.

9.0 / 10.0

Very nice stay

The people at the reception were very welcoming and helpfull. The rooms were clean, beds were comfy and housekeeping was very good. The café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee or buffet.

7.0 / 10.0

okay for a night stop over

space in room, comfortable bed.

quite far out from anything.

7.0 / 10.0

Adequate

Size of the room

Not the Hotels fault but due to the GNR every hotel had put prices up, just a bad coincidence the band we wanted to see was this date

10.0 / 10.0

Ideal stay for GNR

Friendly and helpful staff - ideal accommodation for what was required

6.0 / 10.0

Thankfully didn't have to spend much time in hotel.

The bed was very comfortable. Fine hotel to stay in as long as your not going to spend much time in the hotel. Staff were very friendly.

Pretty run down. Bathroom was not clean. Not all towels were clean. Place needs a bit of money spent on it. Price paid was not worth the accommodation.

2.0 / 10.0

bad choice wested money

nothing

rude day shift staff. no microwa.

10.0 / 10.0

Clean,comfortable and great value ,Would definitely return

Great location and price , room was very comfortable and clean

8.0 / 10.0

Family stay to visit beamish museum

Staff were very friendly, room was clean and beds comfortable !

The bathroom was very dated/tired and worn. That was the only thing that let it down

1.0 / 10.0

More like hostel

Comfortable bed

View from room, shabby furniture, bathroom desperately needed updating and removing

7.0 / 10.0

Stayed overnight, approachable receptionist.

Free parking

Bit old but, okey for overnight stay

10.0 / 10.0

Had a really lovely time, just what we needed, thank you.

Clean, twin rooms had two actual beds, friendly staff. It was also easy to find and had everything we needed. Thank you

Nothing, it was perfect.

8.0 / 10.0

A good place to crash for low price.

It's in a good location. The hotel is basic but clean.

The only real issue is that the plugs are not near the beds but on the opposite side of the room.

8.0 / 10.0

Overall a good solid budget hotel.

Staff were really helpful and the hotel was clean, room was well outfitted and overall a really good experience especially at the price. Would stay here again

Building work still going on so a little noisy when I arrived. Hopefully this will finish soon. Location is a little isolated as it is on the edge of a industrial estate. However very handy for the link roads

10.0 / 10.0

Fabulous

The staff were sooooo welcoming especially the young man on desk Saturday afternoon he was fab hotel was very clean beds comfortable was just lovely

There was nothing to dislike

10.0 / 10.0

Brilliant.

Staff really love my especially the lady on reception Friday night, clean hotel with everything you need.

You can't pay with cash it's card only. I only had cash so had to get my friend to come in and pay on his card.

10.0 / 10.0

Booked last minute. Wonderful place, good value for money. Very clean and tidy. Highly recommend.

The lad at the reception was very friendly and welcoming. It was very clean, the room was very clean and comfortable.

1.0 / 10.0

Awful!

I had a booking for a room for the great north run weekend. They closed and didn’t inform me. Disgusting

Couldn’t be bothered to inform me that they had temporarily closed and ruined my great north run weekend. Untrustworthy and heartless

1.0 / 10.0

I did not stay there and I have not been given a refund

nothing it was cancelled before we arrived and I was told I am owed nothing and the hotel is shut. I have sent the hotel a message to say I paid in full in November with evidence. with no reply. I was due to stay on Saturday I found out Saturday morning it was closed so had to quickly find an alternative. can someone please give me a refund

It was cancelled by the hotel

6.0 / 10.0

Dont stay there on a weekend, unless you are a party animal. Mon - Fri for what it is - well it's OK

Staff members are amazing and very helpful with all your questions answered. Room size is decent with working desk space and plenty of coffee and tea

Next door party with loud speakers on wasn't the best thing on Saturday morning. the boys and girls staying across several rooms kept banging the doors. Nobody turned up to ask them nicely to go to sleep, but i suppose the night "reception cover" who can's speak English couldn't care less.

8.0 / 10.0

Very good

Accommodation was basic but bed was comfy staff were friendly. Room could be doing with updating.

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