Hotel Express Newcastle Gateshead

Didn't have breakfast. The room was awful with EXTREMELY dirty carpets- I wouldn't put my bare feet on them. The room was really basic and needed a complete overhaul. The bathroom was cold and had a wobbly toilet seat, a sloping glass shelf you couldn't use and hadnt been refurbished in years. You have to pay for parking, although this wasn't mentioned when I booked. The only redeeming feature was that the reception staff were very helpful.

We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast. The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite. Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case. The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor. the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left. As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.

Dirty and dangerous, mould everywhere. Faulty electrics. Turned hairdryer on, sparks then lost all power on the floor. Sleeping on concrete is more comfortable than the beds. Do not stay here.

I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error

Stayed for 2 nights (unable to change hotel due to the city been busy). Hotel dirty from front door to rooms carpets poor interior. The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat. No where to hang clothes, cupboard space which was also dirty. No water provided, cups in room for tea also dirty. It’s a shame as it’s a great location. Would NOT recommend this hotel.

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.

The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room

Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator