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Hotel Express Newcastle Gateshead

Property building

Lobby or reception

Bedroom

Bedroom

Restaurant/places to eat, Dining area

5.7

(1,220 Ratings)

"Lovely breakfast the staff went above and beyond sorting out the en suite for my mum"

Verified guest

Don't miss out! Price and availability may change

5.7 / 10.0

(1,220 Ratings)

Hotel in Gateshead

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Hotel Express is a contemporary hotel located 1.1 miles from Newcastle city center and 7 miles from Newcastle International Airport. St. James’ park is 1.5 miles away and Metro Radio Arena is 1.

Amenities at Hotel Express Newcastle Gateshead

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Garden

Family friendly

Map of Gateshead

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

5.7

(1,220 Ratings)

"Lovely breakfast the staff went above and beyond sorting out the en suite for my mum"

Verified guest

Don't miss out! Price and availability may change

$$$$

5.7 / 10.0

(1,220 Ratings)

Hotel in Gateshead

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

Map of Gateshead

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

Hotel Express is a contemporary hotel located 1.1 miles from Newcastle city center and 7 miles from Newcastle International Airport. St. James’ park is 1.5 miles away and Metro Radio Arena is 1.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

5.7 / 10.0

(1,220 Ratings)

100% verified reviews

2.0 / 10.0

Disappointed

Staff and location

Cleanliness, dust, mould, holes in ceiling, stains and hairs in beds, no hot water in bathroom sink, plug socket fell out of wall, cold - heating not sufficient, bins had rubbish in. Was probably once a night room and hotel buts seemed a bit rundown.

4.0 / 10.0

Wouldn’t stay here again

Staff

Had a divet in bed shared bathroom wasn’t cleaned and breakfast wasn’t as good as it could have been. Also had guests next door fight to the early hours of the morning

1.0 / 10.0

Never again

Location and leaving

Arriving, lack of cleanliness, dodgy electrics Loose toilet pan/sink. Stinking carpet

6.0 / 10.0

Just the job really although a hit getting taxi back from Newcastle centre in the early hours

Did what it said on the label

Having to use shared bathrooms

7.0 / 10.0

ok hotel at this price point

convenience of location price point. don't expect the ritz

parking is paid for !! they need to make sure that it is available.

1.0 / 10.0

Bad night

The room was poor only one plug socket very noisy hardly got any sleep the walls are so thin

The breakfast was un eatable god knows what oil it was cooked in i couldn't eat it

7.0 / 10.0

Good

Was good and staff where nice but would of been better if we had our own bathroom

Shared bathroom

1.0 / 10.0

Worst Hotel Ever !

Northing

Worst place I have ever stayed in and I stay in a lot of Hotels for work. The window had no window as it had been smashed and just had a very thin bit of plastic stuck on it insted. Letting all the cold and noise in from a very busy main road . The walls of the hotel are paper thin. The bed had a strange dip in the middle and gave me a bad back. Shared facilties were very load all night into the early hours. Contanlty woken up by other guests Huge party of guests coming back in the middle if the night woke us up from 3 until 5am partying . I complained and reception said there is nothing they can do . Guests running around the hotel shouting and playing knock and run in the middle of the night. I stayed 2 nights and both were a nightmare. Another its cheap it is Not Worth it ! Wost Hotel is have been in my life.

8.0 / 10.0

Basic place for a mostly fair price

Fair price for what you get. Pretty comfy, nothing fancy or exquisite about it.

It’s fine

7.0 / 10.0

A perfectly adequate place, excellent money for value. Don’t bring your girlfriend here is she’s bougie.

Good location, easy to get to the city center

No ledge to put your soap because the showerhead holder part was broken so you have to rest the head on the soapdish.

7.0 / 10.0

Good value for money.

Budget hotel, clean and comfortable with a good carpark too. You get what you pay for, and it was perfect for our needs. Friendly staff too.

1.0 / 10.0

While the stay was fine the experience was awful

It was a nice location overlooking the whole city

They received the parking fee from me but they didn’t put it through to the parking management system. When I got back home I got 3 parking charges for 60 GBP for that night. And then I spent hours to talk to them about what they should have done so I don’t get a ticket but they don’t do anything. I’m furious. I wish I had never stayed there that night

6.0 / 10.0

The stay was pleasant for the cost that was paid and the star level, good public transport links

The reception was a good size, and the staff were friendly. The breakfast was good, and the lady who cooked was friendly and chatty. The location was good and not too far from the Metro station, around a 10-15 minute walk, and a few buses pass by. Good public transport.

The temperature was either cold or really warm in communal areas, really warm in the en-suite, and chilly in the bedroom, so I tried to turn the dial to get some heat from the radiator. The wall cupboards next to the bed block the view of the TV, so I had to move the TV in order to see it. The walls were thin and you could hear noise and movement of other guests, as well as my room being next to the main road, so I could hear traffic all the time. The shower needs to have a bigger glass panel, as water didn't stay in the shower base and went onto the main floor. The toilet didn't flush properly, as it would look a dark yellow not long after it was flushed and then smelled.

4.0 / 10.0

Will be avoiding in future

It’s close to centre

Outdated bathroom, when you sat on toilet it was loose from wall, sink was also same, floor tiles in shower were jagged and dangerous, tv did not work, main light kept going on and off.

8.0 / 10.0

Great little hotel, staff very friendly

Staff were fantastic, could not have been more accommodating, polite and friendly

The breakfast only had whole milk where most places have semi skimmed, we were given no menu or choice of hot breakfast it was full English, like it or no, maybe we should have asked but we will know better next time

3.0 / 10.0

Poor hotel

Location is the best thing about this hotel 20 minute walk from the utilita arena nothing else.

Where to start hotel had a smell like the carpets hadn't been cleaned in some time, room had a hole in the wall ceiling tiles missing shower and toile lt smelt beds weren't comfortable at all. Breakfast was additional £7 dining area had ceiling missing and signs of water damage breakfast didnt have real bacon and looked like it hadn't been cleaned in sometime. Noise through the night was horrific people screaming consistently.

7.0 / 10.0

Brilliant budget stay

Room was modern, clean and nice. Bathroom was very big and nice.

Only real downside was the door wouldnt lock at first it took some opening and closing to get it to work. A shower matt should have been included.

4.0 / 10.0

Staff were helpful and room was tidy, pity about the broken window.

Staff were friendly and tried their best to help where they could.

When we got to our room, there was a mission window that had been covered my cardboard. Needless to say this made the room not just cold but noisy. It was hard to sleep and this never exactly made us feel safe with being on the Ground floor.

10.0 / 10.0

The staff were outstanding

Lovely breakfast the staff went above and beyond sorting out the en suite for my mum

The toilet door outside my room didn't have a lock and it could of been a little bit cleaner

2.0 / 10.0

Would definitely not return , staff good , accomdation poor value for money , poor location , desperate need of total re

Staff

Poor location ,desperate need of refurbishment, bathroom upgrade , pillow upgrade

6.0 / 10.0

England Vs USA stopover

It was close to the Metro Interchange. The breakfast was also lovely

The noise from other guests in the hotel and the leak in the bathroom from the sink. I tried to tell the staff on check out but couldn't find anyone.

5.0 / 10.0

Not great ,but passable for a night, staff friendly, breakfast ok but attention to detail poor

Staff friendly, breakfast decent ,

On main road so you expect some noise but noise from above and outside room was terrible, all night and got very little sleep ,beds not comfortable to sleep , you can see effort been attempted to try and make rooms nice but finishings are poor and cleaning needs more attention!!!

1.0 / 10.0

Totally inhabitable no

Absolutely nothing

Everything the place was a total dump .Filthy black mould everywhere Electric live wires running under pillows ..shower unusable kettle filled with sludge water . Totally inhabitable It would be a good idea for booking.com to physically go and view the almost derelict building .. Bathroom filthy ..

5.0 / 10.0

Lovely. But. Dose bit improve ment

The view the staff were lovely and friendly also. Good. TV. With. Lots to chose from and also lots off spaces inn room to move around

Bath room. Was. Dam nd smell a bit and shower. Leeks. All over. Foor Loo. Was bit ditry

2.0 / 10.0

Dreadful

Location

Bathroom wasn’t great. Toilet seat was loose and held on by one hinge. The bathroom door didn’t lock or even shut into its frame so my daughters had very little privacy. Bathroom wasn’t clean and neither was the room They didn’t send in maid to make the beds or replace used towels during our stay. I had to ask for replacement towels. Breakfast was meant to be between 7 and 9 and when we arrived for breakfast at 8 they said the lady who does the cooking had gone home?! Not impressed at all

4.0 / 10.0

lots of issues to be aware of

location and price

no lift. multiple stairs to rooms. would not suit anyone with mobility issues. The rooms were in desperate need of a refit with lots of issues. shower head rail hanging off. tv not working that well, but more importantly, the tv surround was loose it could be pulled away from the screen itself, exposing the inside circuit boards of the tv (very dangerous). only 1 towel between two people. breakfast was ok and the cook was very pleasant and chatty. in fact all the staff were fine. it just needs a total refit . the curtains in the dining room were hanging down and broken the toilet was too small in the room and moved around when you sat on it, as did the one near the dining room. no shelves in the bathroom for toiletries, and the shower doors seals were hanging off, so water went everywhere. we had room 3 down 3 flights of stairs which was next to the main road so the traffic woke us up a few times. my partner suffers from a back and hip.issue so we had to use the fire exit to leave the premises or struggle up the stairs. would i go back,no the.only positive thing was it was cheap at 106.00 for 2 nights. if you want somewhere just to sleep, it passes barely. any more, and it doesn't.

2.0 / 10.0

Not the best experience

Greeted nicely by staff on arrival. Bed was pretty comfy and linen was clean. Possible to walk to the city centre or the metro.

The room smelt of cigarette smoke, enough that they had to spray it on arrival. By the time we returned from an evening meal out it was horrible again. The windows weren't lockable - one wouldn't close. They looked out onto a ground level and, on the first night, we had to listen to a drunk outside the window on the phone to his friend. The room was fairly run down and access to the gas room was via the ensuite and had been sellotaped off. By the second night there was no hot water left and the shower was cold. Had we not been out all day we would have checked out earlier. I've solo-travelled a lot before without issue but I don't think I would have felt safe staying here alone

1.0 / 10.0

Dump

Reasonable location not too far from Newcastle city centre

Room was a dump nothing like the pictures shown,like a completely different hotel

1.0 / 10.0

Shocking

Best part was my departure

The whole hotel was very unclean the shower was hanging off the wall and had mould around the grout work stains on the carpets and what looked like a iron mark on the floor staff didn’t seem to care breakfast wasn’t grate dripping in grease would not stay again or recommend this hotel

8.0 / 10.0

Good value short stay.

Basic , clean and comfortable, easy and friendly check in at 2230. Included breakfast was good bearing in mind the price.

I had no issues

3.0 / 10.0

Great location, but you’ll be too tired to utilise it

Great location. That’s about it:

The place is filthy. When I entered the room it appeared as though it had never been hoovered. Upon looking, it hadn’t been. Muck; wrappers and all sorts under the bed. I kept my socks on the whole time. Minging. The other guests. How noisy can they be? Pretty much all foreign, slamming doors, parading like elephants and constantly shouting at each other. If you want a good night’s sleep, don’t book here. Also…. Only when you get to the property do they tell you the parking is chargeable.

4.0 / 10.0

Budget hotel but does not meet basic standards

Good budget option for staying in Gateshead/Newcastle. Friendly staff, 24 hours access and free parking and convenient location for the A1

Room smelled like smoke, showers were unclean, one of the bathrooms didn’t have a working lock, and there were no slip mats in the bathrooms

6.0 / 10.0

Overall stay was ok.

The staff here were really friendly the beds were really comfy and clean and the breakfast was good. We stayed here as we had a night out at the utilita arena so was perfect location for that.

The room was ok but didn’t look like the pictures on the website but it was ok for one night but definitely not luxury it was a bit dingy, I don’t think it was worth £115 we paid. The other think that let it down was there were a few dodgy looking people hanging around reception when we got there, I’m glad I didn’t take my daughter as she would have been petrified.

2.0 / 10.0

Good location for 20 min walk to town, but won't rebook here.

The reception team and maintenance guy were pleasant. The bedroom furniture was modern and nice. Bedding was clean (minimum expectation!)

- all the carpets throughout the property were worn or stained. - The mattress - I could feel all the springs, it was almost impossible to get comfortable. - The shower didn't work for 2 days - I had to use one down the corridor. - The Towel rail was hanging off - The tea/coffee wasn't refreshed throughout the stay - Generally shabby hotel despite a lick of paint - just all very low quality

2.0 / 10.0

Was Alright…

The staff couldn’t do any more for us, they were so lovely and if we needed anything they sorted it for us! The location was perfect for us.

Breakfast, it wasn’t very nice I’ll be honest, both me and my partner became poorly after eating it and not been right since.

8.0 / 10.0

As expected and excellent value for money

Stayed there several times before and knew what to expect. Excellent value for money, despite being a non en-suite room - but with sink and running water in room.

The shared facilities - shower was pretty poor with poor water volume.

5.0 / 10.0

Was ok for a place to rest whilst doing Hadrian's wall walk

Reception staff were very friendly. generous breakfast

Hotel could do with a bit of an update as very shabby looking and room not very clean . Very noisy at night .

5.0 / 10.0

Cheap place to sleep near city but don’t expect luxury

Good location and reasonable price

- needs a deep clean, dirty carpets and bad smells in a few places - could do with more towels, a bath mat and some decent toiletries - poor quality/broken/old fixtures and fittings - think was some sort of care home before and seems like still being used as shelter/temporary accommodation for local residents

9.0 / 10.0

quality inexpensive accommodation

brilliant value for money. decent location (5 min taxi ride to town) soap/shampoo included

staff didn't check in to make sure all was okay.

2.0 / 10.0

Disappointed

Nothing

Room smelling really bad of sewer Bathroom fan not turning off

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