Hotel Penz West
Top rated by guests





8.7Excellent
(1,368 Ratings)
"Great location to the airport"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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This modern and elegant 4-star hotel is only 2.5 mi from the city center, right next to Innsbruck Airport and the A12 motorway. Hotel Penz West offers free WiFi, free parking, and a top-floor spa area offering panoramic mountain views.
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Top rated by guests
8.7Excellent
(1,368 Ratings)
"Great location to the airport"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Great location to the airport
Nothing
7.0 / 10.0
Location
Atmosphere
8.0 / 10.0
Location to the airport. Friendly staff
Nothing.
10.0 / 10.0
Fantastic hotel if travelling too and from Innsbruck airport as it is a short 5 mins walk. Also a short bus Journey to the centre of Innsbruck. Or if you fancy a walk in to the centre along the river Inn 20 mins.
Property clean up to date very friendly staff always happy to help. Good breakfast with plenty of choice.
10.0 / 10.0
Free parking, good location near the airport and the highway, but well connected, by bus, to the city centre, it takes a few minutes. By two night stay, you'll get a welcome card and travel by bus for free.
The room is clean and comfortable, sound proof, so you don't hear the planes taking off.
Nice spa area, very good breakfast, the staff very helpful and polite...
No coffee machine or kettle in the room
10.0 / 10.0
Very convenient for our short visit to Innsbruck.
Nothing to add.
10.0 / 10.0
While just two minutes from the airport, it was wonderful being provided a free taxi (Uber) and the driver was superb, carrying out bags to reception. The staff were sensational- reception so brilliant, breakfast team unbelievable, bar staff and one of two domestic team (the elder of the two) excellent. Communication from moment of booking was the best I’ve experienced. Welcome Card was so useful and bus to city very convenient. Thank you for making our trip memorable on top of the best Christmas Markets and Top of Innsbruck attraction. We recommend Speckeria (platters)and MamaMia (pizza/pasta) restaurants. We’ll be back!
Would have liked to be able to make a cuppa first thing in our room.
It wasn’t clear that at breakfast it was possible to order something direct from the kitchen, e.g. bacon and fried eggs, scrambled eggs, boiled eggs, etc. Perhaps we missed reading it somewhere.
On Saturday at 9.45am there were no scrambled eggs left and a sign was put in the tray saying it was finished! We thought breakfast is until 10am. This morning (Sunday) it seemed breakfast was served until later than 10am but I’m unsure where that was advertised. A later start Sunday always appreciated.
However, these thoughts shouldn’t detract from what is the best hotel team ever 10+/10. Thank you 😊
10.0 / 10.0
This was my second stay and the staff were just as helpful and hospitable. The night manager made me a cappuccino at 5 AM before breakfast was open, when I had an early flight.They accommodated us with early and late check in/check out.
The close proximity to the airport and a nice restaurant made it perfect for the start and wrap up of our Austrian stay.
Nothing. Everything was great.
10.0 / 10.0
Staff were amazingly helpful and charming.
Breakfast buffet was excellent.
Nothing.
8.0 / 10.0
Room too warm and blanket/ duvet too heavy
5.0 / 10.0
Reception was friendly
The hotel itself feels dated and a bit gloomy. No assistance was available on the date i stayed to help with luggages
9.0 / 10.0
Clean, comfortable and excellent staff service. Lovely breakfast too
8.0 / 10.0
Comfortable, large room having a nice mountain view (quiet fridge, ok internet; good bed, bathroom); walking distance (5 mins) to airport; frequent bus connection (F) to city centre (10 - 15 mins).
Chose this hotel, despite it being out of the centre and not close to shops / restaurants, because it had a restaurant (so I wouldn't have to travel by bus back and forth to the centre again to have dinner at night, when already tired from earlier daytime activities), but then learned upon arrival that the restaurant would be closed at night during my stay. Would have expected to be informed of this during booking.
9.0 / 10.0
Wonderful staff and breakfast , free parking & the beautiful Mountain View
Nothing
10.0 / 10.0
Kindness of staff and willingness to help
NA
9.0 / 10.0
Goo size room, comfortable bed, good breakfast, free parking, 10 minutes bus to centre. Also given free public transfort welcome cards.
Room air conditioning, could not lower temp below 20C. It was hot in the night. Also hotel staff, one lady said she will ask maintenance to reduce temp to 17 C but other lady said its centrally controlled and temp cannot be lowered further
8.0 / 10.0
The accommodation was located close to the airport and the city so very convenient. It was comfortable and quiet.
9.0 / 10.0
Hotel in a quite place with own car parking. friendly staff/reception. good breakfast with friendly staff.
Slightly away from town centre but only a short ride in Uberso not really an issue.
10.0 / 10.0
Excellent location
Lovely hospitality
Excellent breakfast spread
Very very co operative staff
Nothing is there to dislike
10.0 / 10.0
All
Nothing
10.0 / 10.0
Conveniently located for airport and easily accessible to Innsbruck centre this hotel was clean, well equipped and had wonderful staff
Nothing
10.0 / 10.0
The staff were extremely friendly and helpful, really made the trip get off with a good start. The room was spacious and well equipped.
Given the location of the hotel, the bus service was easily accessible and made travel into the heart of Innsbruck and back extremely easy.
The breakfast service with nice strong coffee was also a great way to start the day, with a variety of foods and friendly waiting staff.
N/A
5.0 / 10.0
Close to the airport and reasonably spacious
Weird metal shutters on the windows which could not be moved. Zero complimentary facilities in the room. No tea or coffee or water
10.0 / 10.0
This airport hotel is amazing ! Wauw. Reception staff was unbelievable friendly and helpfull. I travel alot. But this staff is beyond !
Good rooms. View on mountains and airport is incredible.
Sauna is very good !
8.0 / 10.0
Great stay for early flights. Bus stop nearby. Very friendly and helpful staff.
Bed not very comfortable. Only big pillows on bed.
9.0 / 10.0
Rooms were comfy, everything you need for one night airport hotel.
Restaurant food could be better. The burger and pork medallions were all very dry.
8.0 / 10.0
Room was nice and clean
Small bathroom, price a bit too expensive from our point of view
8.0 / 10.0
Friendly and supportive staff. We arrived late at night and the staff was very helpful, also allowing latte checkout. Breakfast is good quality and abundant. Charging station for electric vehicle available allowed us to charge at night so we did not lose time in the morning
10.0 / 10.0
Friendly and accommodating service, open air parking lot and great big rooms
No coffee maker available after breakfast is closed off at 10am
5.0 / 10.0
Sleeping
Having to miss breakfast to get to the plane on time
10.0 / 10.0
location
staff friendly
cleanliness
9.0 / 10.0
NEAR THE AIRPORT; COMFORT OF THE ROOM
8.0 / 10.0
Perfectly placed, just a short walk from the airport, which BTW, is a very smooth pavement, great for trolleys.
Also there's a bike rental area right at the entrance for cheap rides to the city.
The room is comfy and there's a luggage/skis storage area.
9.0 / 10.0
Proximity to airport, overall comfort of facility, friendliness of staff and accommodating needs
9.0 / 10.0
location, view, comfort
long black hairs on the white sheets. we are blonde
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Penz West. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Penz West pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Penz West?
We found 1 amenities for this rental. This includes , and business facilities.
